Genuine Office RRS feed

  • Question

  • I downloaded Office from the Microsoft website and now they are telling me that my copy is not Genuine and is from a company .. i downloaded it straight from Microsoft .. how can that be???

    What do I do ???

    I need my Office to work??

    I bought it in faith thinking that I was doing the right thing by purchasing it from the Microsoft website and am now told that it is counterfeit???
    Tuesday, March 3, 2009 11:07 AM


  • Hello Therese,

    Please run the MGA Diagnostic Tool and provide us with the results as Dan mentioned in his post. This will allow us to analyze the problem you are experiencing so we may provide you with a resolution.

    Thank you,

    Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 9, 2009 9:52 PM
    Thursday, March 5, 2009 2:36 AM

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