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System was Vista with XP downgrade rights RRS feed

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    System was Vista with XP downgrade rights.  After the latest WGA notification update, the system came back as non genuine.

    So how do we remedy this?  The system now comes back as a blocked PID.  What are our options now?

    Diagnostic Report (1.9.0006.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Blocked PID

    Validation Code: 11

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-74KG7-BQB9G-W47KG

    Windows Product Key Hash: OxM32PJjwY0jpLgY1DeIS+/ynsg=

    Windows Product ID: 76487-OEM-2215245-71798

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {21152C11-E9DA-47DC-A2D5-8AE8425A9FD7}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 11

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    2007 Microsoft Office system - 100 Genuine

    OGA Version: Registered, 1.7.111.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: 192.168.10.10:3128

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{21152C11-E9DA-47DC-A2D5-8AE8425A9FD7}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W47KG</PKey><PID>76487-OEM-2215245-71798</PID><PIDType>3</PIDType><SID>S-1-5-21-4906424-1441065645-3520654104</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965WH_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1687.2007.0510.0258</Version><SMBIOSVersion major="2" minor="4"/><Date>20070510000000.000000+000</Date></BIOS><HWID>667F3DBF0184807A</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57993</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>34BD8D55EF0325C</Val><Hash>M85pDdNa7IIwtY8zfxTygxBZJfQ=</Hash><Pid>89451-302-5306185-66879</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: no

    Marker string from BIOS: N/A

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

    Thursday, May 21, 2009 9:55 PM

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    Hello Susan,

    Thank you for visiting us today. Please search the Internet for     74KG7-BQB9G-W47KG. These are the last 15 digits of product key presented by the WGA results. There are roughly 106 hits from various sites.  It appears this product key is a Geographically Blocked VLK. Geographically blocked keys are blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement. Also did you notice that Office Professional Edition 2003 was installed with a now blocked VLK? The will block the customer from using Office 2007 which appears to be Genuine.


    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    2007 Microsoft Office system - 100 Genuine

    OGA Version: Registered, 1.7.111.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1



    Susan I would work with whoever worked with you on the Vista to XP downgrade rights so the product key can get figured out. As it appears now based on the MGA results Windows XP was installed with a now GEO blocked VLK.


    Take care,


    Stephen

     

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 21, 2009 10:21 PM
    Thursday, May 21, 2009 10:21 PM

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    Hello Susan,

    Thank you for visiting us today. Please search the Internet for     74KG7-BQB9G-W47KG. These are the last 15 digits of product key presented by the WGA results. There are roughly 106 hits from various sites.  It appears this product key is a Geographically Blocked VLK. Geographically blocked keys are blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement. Also did you notice that Office Professional Edition 2003 was installed with a now blocked VLK? The will block the customer from using Office 2007 which appears to be Genuine.


    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    2007 Microsoft Office system - 100 Genuine

    OGA Version: Registered, 1.7.111.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1



    Susan I would work with whoever worked with you on the Vista to XP downgrade rights so the product key can get figured out. As it appears now based on the MGA results Windows XP was installed with a now GEO blocked VLK.


    Take care,


    Stephen

     

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 21, 2009 10:21 PM
    Thursday, May 21, 2009 10:21 PM
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    This is in the United States of America.  Interesting.
    Thursday, May 21, 2009 10:22 PM
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    Hi Susan,

    Thank you for providing this information as I wasn't for sure where you may have been located. Curious where did you procure the product key? Is there any possibility the key came from outside the USA? If so this would explain the actual GEO Blocked pk then. 


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, May 21, 2009 10:25 PM
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    I have no idea where they got the key.  I'm actually asking on behalf of a MS partner who has a client with Vista business downgraded to XP and trying to help him (and his client) out of a situation where the machine is now a lovely shade of black.

    As far as I know he's located in the USA and so is the client.  I think they got the key from the system builder.  I'll check with the partner and report back.  They definitely have a legal Vista and a legal right to XP downgrade but somehow got a bad key on the system. 
    Thursday, May 21, 2009 10:29 PM
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    Sounds good Susan. Also have them take a look @ the Office Professional 2003 key as it is reporting as a blocked VLK. This key belongs to a major corporation. They need to uninstall Office 2003 immediatly. A quick FYI Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine. If they are unsure where both the bits and key came from then I would recommend them to reformat the hard drive immediately as well because they could be in a compromising situation.


    Take care Susan and hopefully I have been of some assistance.


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, May 21, 2009 11:05 PM
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    Hello Susan,

    Yeah, looks like another case of "WGA nightmares."  http://www.windowssecrets.com/2009/05/21/02-Get-all-security-patches-without-WGA-nightmares

    The real nightmare would be if this box had its Windows and Office installed from downloaded ISOs.  I'll bet those ISOs have rootkits and viruses that the security companies haven't yet dreamed up (invariaby stupid) names for.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, May 25, 2009 5:01 AM
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    The sad part about this was that this partner got kicked around quite a bit in the partner channel and didn't get the advice to run the WGA tool and to use the rekey tool to flip it to the proper XP key.

    This is more of a case of possibly one of his vendors or suppliers using a bad key and then the Partner did not get good advice from the support channels he called.
    Monday, May 25, 2009 5:04 AM
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    You know I need to comment on one thing here.

    The FAIL that occur was not that this Partner got nailed by WGA.  The FAIL was that no one in the Partner support that he contacted was able to help him. 

    He didn't install a bittorrent copy.  He had a legal right to this system. 

    Monday, May 25, 2009 5:31 AM
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    Hey Susan,

    Thank you for the feedback. The info I provided was meant for an FYI only. Sometimes we get get feedback this happens so we would like to inform customers about the potential problems out there. 


    Take care and if you need other WGA assistance please let us know and we will do our best to help :-).


    stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, May 28, 2009 2:43 AM
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    Hello Susan,

    Well there are bad car mechanics, bad lawyers, bad heart surgeons, and bad computer technicians and consultants.  Sounds like the bad computer people the business owner engaged need to be sent packing and better ones found.

    A lot of what we see here at the WGA forum is the fallout and collateral damage from incompetent and/or dishonest technicians.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, May 28, 2009 2:32 PM