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Bill Gate Windows Live-One Care RIPPOFF RRS feed

  • General discussion

  • Purchased One Care in Nov. now One Care says it will expire in 15 days, subscription is supposed to be for 1 year.

     

    NORTON better at least you get what you pay for; a year is supposed to be one year, possible false advertising issues here.

    Saturday, May 3, 2008 5:12 PM

All replies

  • Please check to see that your computer date and time is set correctly.

     

    Saturday, May 3, 2008 5:51 PM
    Moderator
  • If your subscription to OneCare shows incorrect in OneCare based on your expectations,

    Check your PC date and time.

    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, May 5, 2008 2:50 PM
    Moderator
  • I'll add that 15 days is the trial time you get when your reinstall OneCare on a PC that already had OneCare installed. If you have reinstalled it, you need to associate it with your current subscription by activating or clicking the subscribe link within OneCare.

    -steve

     

    Monday, May 5, 2008 2:52 PM
    Moderator