Not receiving "Alerts"? RRS feed

  • Question

  • I have "Altert Me" checked but I rarely get an alter Email.  I get one once every 3 weeks or so, if I'm lucky.  At first I thought it was due to no responses, but when I goto this web site and login and do a "My Threads" I see I have responses.

    Does "Alert Me" mean it will send an Email to me when a new post to my thread has been added/updated?

    If so, why the heck isn't this working?

    Thanks, Rob.
    Monday, February 9, 2009 9:49 PM


  • Yup, we may have found the culprit... We had the Live Alerts team fix the 2 of you as an experiment, and it seems it worked... We're now workign with them to figure out how to fix the data on a wider scale.

    Matt Fraser, STO Forums Software Developer
    • Proposed as answer by Donna EdwardsMVP Tuesday, March 17, 2009 12:35 PM
    • Marked as answer by Don Tan Tuesday, March 31, 2009 9:20 PM
    Tuesday, March 17, 2009 3:28 AM

All replies

  • Hello Rob, I have in excess of 300 alerts in My Alerts and have not received a single e-mail or messenger alert since the forum migration.
    Thursday, February 12, 2009 1:44 PM
  • Alerts are not working for me either.  I have checked my profile to ensure everything is set as expected, I am subscribed to MSDN forums for Alerts but I have not received any Alerts since the migration to the new Web site. 

    I like to keep up with the responses I have provide when someone asks another question, but it is very challenging to find the time to walk through all My Threads to see if someone left another message.

    Please help with the Alert issue.  It is virtually impossible to be responsive to questions in the absence of getting an Alert when the question is updated.

    Other than that, I think the new features are great, keep up the good work!!
    Best Regards, Donna
    Tuesday, February 17, 2009 11:01 PM
  • Threads subscribed to prior to the migration were not carried over. So any alerts in the old system will need to be re subscribed to. In addition, there were some issues in live alerts in Oct/Nov 08, if people are not able to get alerts, can you try unsubcribing and resubscribing? And reply to this thread letting me know if that had any impact on the alerts delivery?


    Brent Serbus STO Forums Program Manager
    Thursday, February 19, 2009 5:27 AM
  • Hi,

    I am not sure the steps you want me to take to unsubscribe and subscribe but here is what I did:

    • Selected the Profile link
    • Selected My Application Settings
    • Unchecked the "Enable Live Alerts by Default"
    • Selected "Save Settings"
    • Checked "Enable Live Alerts by Default"
    • Selected "Save Settings" 


    • I then went to My Alerts
    • Selected the link "Change Microsoft Alerts Delivery Settings"
    • Which takes me to the following URL
    • I selected unsubscribe to MSDN Microsoft Forums which resulted in the following information delivered in a pop-up box
      • To go to the Microsoft Forums Web site where you can cancel your current alerts, click OK.
         If you want to continue receiving alerts from Microsoft Forums, click Cancel.
    • When I selected Ok, I was routed to the following site
    • The above site does not have CRM forums

    Please let me know if I should take some other action as I still don't appear to be receiving alerts.

    Best Regards, Donna
    Thursday, February 19, 2009 9:52 PM
  •   Hi Donna,

    It seems that you've unsubscribed from the old MSDN Microsoft Forums alert.

    The new Forums should have the following heading in your alerts page: 

    MSDN Forums  (
    TechNet Forums (
    Microsoft Community Forums (
    Microsoft Answers (
    Microsoft Expression Forums (

    It sounds to me that you're not getting subscribed to alerts. Do you see any threads at all if you click on "My Threads" page?


    STO Forums Test Lead
    Friday, February 20, 2009 1:21 AM
  • Hi,

    When I am in this forum and check My Threads, I see the list of Threads that I subscribed to.  When I go to my Live Account at the following link, I do not find a way to add the list of Alerts you referenced.

    The only forum related alert available to me is MSDN Alerts from the "Add Alert" link and that I believe is the Alert for the 'Old' MSDN site.  All the other Alerts available to add are things like, fox sports, msn video, Amber Alerts, newsweek, etc.  I do not see a list of Forum related alerts except the old MSDN site alert.

    I must be looking in the wrong place.  Where do I find the other forum alerts to Add to My Alerts. Thank you for your help to get the Alerts added. 

    Thank you!
    Best Regards, Donna
    Friday, February 20, 2009 4:09 PM
  • Thanks Donna.

    You're in the right place for the alerts settings. When you subscribe to alerts in the Forums App (3.0), you automatically get subscribed to the correct brand of Forums. In this case, you're not automatically getting subscribed. Something else is going on. I'll investigate this with my/our team.

    In the meantime, for troubleshooting purposes, is it possible for you to create a test Live or Hotmail account, create a new profile in Forums, subscribe to threads and see if you get the alerts? I'm wondering if the issue relates to your profile.

    Fyi... I did get an alert after you replied back to my post.


    STO Forums Test Lead
    Tuesday, February 24, 2009 12:20 AM
  • Hi Don,

    I am replying using a different Hotmail Account to see if I receive the Alert for this update.  I will post another response directly after this one.  This is an existing hotmail account that I have so if this does not work, will create a new hotmail account and try the same test.

    Thank you!
    Tuesday, February 24, 2009 2:45 PM
  • Signed in with my original account to see if the Test Profile hotmail account receives the Alert that a post was added.  I will also check the Test Account Profile to see if subscribtions were added for the forum.

    Thank you for your continued assistance to resolve the issue, I appreciate it!
    Best Regards, Donna
    Tuesday, February 24, 2009 2:50 PM
  • Ok, I received the alert to the Test Hotmail Profile so it appears that there is an issue associated with My Profile.  Will it be possible to fix My Profile.  Maybe there is something broken in the relationship between My Profile for this forum and My Live Account?
    Tuesday, February 24, 2009 3:02 PM
  • Brent,

    Still not getting any Alerts even on the "new forums" and new threads I've created (including this one).

    Gonna just assume Alterts don't work -- is anyone at Microsoft aware of this problem?  Is there any plans to correct?

    Thanks, Rob.
    Tuesday, February 24, 2009 5:24 PM
  • Hi Rob,

    This is Donna (Forum user not a MS Staff member). 

    The Alert issue appears to be associated with specific Profiles.  I created a new Profile and the Alerts work for that Profile.  I used a different Live Account for the New Profile and the new Live Account updated with the Forum Alert as expected.

    Alerts do not appear to work with my 'migrated' profile or rather, the Profile that existed when the Web site was migrated.  There appears to be a disconnect between my migrated profile and my Windows Live Account.  My Windows Live account does not appear to get updated with my Forum Profile Alerts.
    Tuesday, February 24, 2009 7:01 PM
  • Thanks Donna for confirming with a new hotmail account (new profile as well). Donna, let me try dig around and see if there's a discrepency with your migrated profile from 2.x to 3.x. I'll get back with you once I get further info.

    Thanks for your patience.

    STO Forums Test Lead
    Tuesday, February 24, 2009 10:25 PM
  • Creating a new profile is not a option for me.  Does anyone know if Microsoft plan to fix this since they are the source of the problem?

    If anyone at Microsoft want to look at my profile, feel free

    Thanks, Rob.
    Thursday, February 26, 2009 6:29 PM
  • Both Don and Brent (the Forums Test and PM leads) have responded that they are lookign into the issue...
    Matt Fraser, STO Forums Software Developer
    Thursday, February 26, 2009 7:48 PM
  • I appreciate the team's efforts with this issue.  Thank you!!
    Best Regards, Donna
    Thursday, February 26, 2009 8:18 PM
  • Donna,

    What's your complete live account address?


    STO Forums Test Lead
    Friday, February 27, 2009 5:40 PM
  • Thanks Donna.

    Let me work with our team on this. I didn't see anything wrong with your migrated profile so let me check your existing MSN account.


    - Don
    STO Forums Test Lead
    Monday, March 2, 2009 5:02 PM
  • Matt,

    Thank you.  Don/Brent let me know if you find anything out -- sending an Email works if you prefer.

    Cheers, Rob
    Monday, March 2, 2009 8:58 PM
  • Thank you Don!
    Best Regards, Donna
    Monday, March 2, 2009 10:59 PM
  • While you're poking around...  rlrcstr (at) msn (dot) com

    I'm not getting alerts since the migration, either...

    Tried unsubscribing and resubscribing and all that... 

    Please let me know when the fix is in.


    J - .Net, ILM, SQL and Anything Else That Falls Out Of My Brain
    • Edited by Jerry Camel Monday, March 16, 2009 3:15 PM Obfuscate emaill address
    Saturday, March 7, 2009 4:10 AM
  • Looks like it might be something associated with the msn e-mail accounts.  That seems to be a common element.
    Best Regards, Donna
    Saturday, March 7, 2009 3:24 PM
  • You may be on to something Donna. I have not received an alert since the mid-november migration and I have an e-mail address as well.
    Saturday, March 7, 2009 4:17 PM
  • Here's a quick update to the thread.  We are working with the Live Alerts team in investigating this issue.  We have worked with Rob and Donna and gotten the Live Alerts team some specific data points to assist in their investigation.  As soon as we hear back from the Live Alerts team, we'll let you all know

    Monday, March 9, 2009 5:24 PM
  • Oh, and thanks for the emails.  If you want, go ahead and delete the posts with the emails.  We don't want them to be available for additional spam.  If you can't delete the posts, let me know and I'll delete them for you.
    Monday, March 9, 2009 5:26 PM
  • Thank you for your continued efforts, I will delete my posts with addresses.
    Best Regards, Donna
    Monday, March 9, 2009 11:20 PM
  • Hello Mike, if I can provide any useful information just let me know.
    Tuesday, March 10, 2009 4:30 AM
  • I also have an MSN.COM email address and I have not been receiving alerts since migration to new forum.

    Thanks for investigating this.
    Wednesday, March 11, 2009 5:52 PM
  • May I add my name onto the list of not receiving any email alerts? I do not come here often so I know nothing about migrations, but I have not received any alerts on posts I have done even the past couple of days, including one done 10pEST on 20080312.

    Thank you.

    Christian. Italian. Warrior. BS-GSP major. Gamer. Borg. I am that hero!
    Friday, March 13, 2009 1:54 PM
  • Everyone,
    Just to let you all know, the Live Alerts system is experiencing an outage.  Some alerts are getting through, but they haven't yet resolved everything.  I'll update once they give us the all clear.  This doesn't mean that they have a resolution for our issue yet.  I've asked them for an update on our issue and will let you all know.

    Friday, March 13, 2009 4:42 PM
  • Mike,

    Today was the first Alert I actually received -- so it seems like there is some progress.

    Monday, March 16, 2009 11:14 PM
  • I received one alert today too!
    Best Regards, Donna
    Monday, March 16, 2009 11:40 PM
  • Yup, we may have found the culprit... We had the Live Alerts team fix the 2 of you as an experiment, and it seems it worked... We're now workign with them to figure out how to fix the data on a wider scale.

    Matt Fraser, STO Forums Software Developer
    • Proposed as answer by Donna EdwardsMVP Tuesday, March 17, 2009 12:35 PM
    • Marked as answer by Don Tan Tuesday, March 31, 2009 9:20 PM
    Tuesday, March 17, 2009 3:28 AM
  • Nice Work, thank you very much!!
    Best Regards, Donna
    • Proposed as answer by Donna EdwardsMVP Tuesday, March 17, 2009 12:35 PM
    • Unproposed as answer by mattfras1 Tuesday, March 17, 2009 10:47 PM
    Tuesday, March 17, 2009 12:35 PM
  • Any idea when the rest of us might start receiving alerts? ... :o)

    J  (rlrcstr (@) msn (dot) com) - .Net, ILM, SQL and Anything Else That Falls Out Of My Brain
    Tuesday, March 17, 2009 2:30 PM
  • Test

    Thursday, March 19, 2009 6:27 PM
  • Hi everyone,
    As you can see we have just released the latest of Forums.  This includes a fix for the failure in alerts.  All you need to do is subscribe to alerts for a thread and you should start receiving alerts.  If you still see problems with alerts, please let us know!

    Mike Higgins
    Forums Test.
    Saturday, March 28, 2009 2:09 AM
  • Thanks, Mike. Alerts are working again.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Saturday, March 28, 2009 3:28 PM
  • I also was having problem with receiving the alerts, so hopefully it is fixed for me.  I have a related question regarding how alerts work.  My windows live account is an internet email address but I have an alternate work email address setup in my profile also.  Will the alert go out to both of my addresses?  Or just the email I used to set up my Windows Live account?
    Wednesday, April 1, 2009 1:48 PM
  • I believe this should go to your alternate e-mail address as well. I've been seeing threads where people are receiving alert notifications via their alternate e-mail address.


    STO Forums Test Lead
    Thursday, May 14, 2009 3:24 AM
  • I was hoping that this would be the case for my alternate address, but alerts only appear to be going to my primary one.  It would be cool if this was an explicit option to choose.  I am unable to access my email account where the alerts are being sent while at work, so I was hoping it would work this way.
    Thursday, May 14, 2009 3:34 AM
  • This seems to be alerts or live account specific settings. As long you're receiving alerts in your primary e-mail then we know that alerts are being sent. I suggest to follow-up with folks in the Live Alerts on this.

    STO Forums Test Lead
    Thursday, May 14, 2009 6:54 PM
  • Hi,

    I was following a support thread this week, my first on the new forum. There were 8 posts but I have yet to receive an alert by email. Have I configured something incorrectly?


    Saturday, May 23, 2009 10:27 PM
  • Problem has returned for me, well it's 50/50 whether or not I get notification.  I've pretty much given up on this, just don't have the time for yet another feature that doesn't work with Microsoft's products and services.

    But I can't wait for Google's OS.  And more importantly to our US economy, Google has NOT asked the US government to increase the H1B visa cap from 65,000 like Microsoft did.

    Thursday, November 26, 2009 6:19 PM
  • Hi,

    I'm getting the same problem. I'm not receiving alert mails in my hotmail inbox. For example I have registered for
    but I have not any response while the third response from Ginni Sharma was posted.
    Sohel Rana
    Saturday, January 2, 2010 12:18 PM
  • Hi Matt,

    I've followed the thread for months and my alerts haven't been fixed yet. 

    I wonder if you can help.  I had gone through support at one point in May/June to try to resolve this to no avail.  At the time they had me go to my Live alerts page and DELETE all of my forum alerts thinking that it would be easy to re-add them.  Since then I never heard back even after repeatedly contacting them.  The case ID in case it is relevant is Case ID SRX1101531498ID.

    My problems are similar to Donna in that the alerts website for me doesn't show anything but fox news etc. as options to get alerted on.

    My liveID email address is jkuntz at cogeco dot ca

    Monday, January 4, 2010 4:11 PM
  • Hi Golf,

    It seems that Forums is not able to send new subscription messages to Alerts? We've rolled out a fix last week to help improve transactions when sending subscriptions to the alerts service. Are you still having the problem?

    Forums Test Lead
    Thursday, January 14, 2010 6:49 PM
  • Hi Don,

    Yes the problem still exists. 

    The primary problem is - in going through support channels in troubleshooting this original - the support engineer asked me to delete my subscription to the alerts service thinking it would automatically resubscribe me when I went back.  It never gives me the option to resubscribe.

    It's frustrating and makes these forums all but useless for me as constantly checking for responses to posts it not a productive use of our time!
    Sunday, January 17, 2010 6:53 PM
  • I wanted to chime in here and say that my alerts are not working either still.
    Friday, January 29, 2010 8:06 PM
  • I have not seen an alert in months.

    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Friday, January 29, 2010 10:12 PM
    1) Me too!  I've not received a MS Forums Alert for exactly a year now!
    The latest MS alert was in Sep 2009, and that was probably before the migration to this new Forums.
    2) What's interesting is that the traffic in this thread stopped about 8 months ago, and I wonder whether it is because the issue has been resolved by MS and most users are happy now, or people have simply given up and considered the issue to be a hopeless one!
    3) As many of you have already stated, without the email alerts these forums are almost useless for both posters and responders.  It is absolutely wasting of time and frustrating to check for responses and follow-ups in a timely fashion.
    4) Fixing the problem for a couple of users, as MS had apparently done, is by no means convincing.  Even for those "lucky" ones, if I recall correctly, they reported back: " ...receiving MS Alerts is now a 50/50 chance depending on the weather", or something to that effect.
    5) Can someone please advise on what exactly the current status of the MS Alert Notifications is ??
    Is MS still investigating the problem and considers it to be a priority ??
    Your comments would be greatly appreciated.
    Saturday, September 18, 2010 8:29 PM
    • Proposed as answer by monirg Monday, September 20, 2010 5:10 PM
    Saturday, September 18, 2010 9:48 PM
  • _Firedog_;
    Very encouraging indeed!
    Thank you very much for the update and the link.
    Sunday, September 19, 2010 12:24 AM
  • The new Alert (email) delivery system is working fine and satisfactorily.
    Friday, October 1, 2010 1:53 PM