CRM 2013 Case entity colour coding based on the records

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  CRM doesn't support these kinds of changes to the system.

  However, if you have the Outlook plugin installed, you can use Outlook's rules for changing font, color, etc based on rules to apply to CRM data.  The basics are here: http://office.microsoft.com/en-us/outlook-help/automatically-change-incoming-message-colors-and-fonts-based-on-sender-subject-or-recipients-HA102054868.aspx

  The same principle applies to other Outlook data.

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  Tuesday, July 29, 2014 5:13 PM