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replacement cd for vista RRS feed

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    my computer freezes before windows vista loads, can get to safe load but also freezes at same place with black screen with mouse arrow showing and can move arrow with mouse.

    I have tried to order replacement CD from microsoft but get error message of not valid key code. The code is on the bottom of my computer and says Windows Vista Home premium OEMAct Sony Corp.

    Is there an easy way to get a replacement CD?

     

    Thanks

     

    Wednesday, December 15, 2010 5:56 PM

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    "satellitedudes" wrote in message news:7499431e-eef6-4659-8533-10202446897e...

    my computer freezes before windows vista loads, can get to safe load but also freezes at same place with black screen with mouse arrow showing and can move arrow with mouse.

    I have tried to order replacement CD from microsoft but get error message of not valid key code. The code is on the bottom of my computer and says Windows Vista Home premium OEMAct Sony Corp.

    Is there an easy way to get a replacement CD?

     

    Thanks

     


    You need to contact Sony - they are responsible for supporting the OS. They should be able to provide the proper recovery discs for your system.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, December 16, 2010 11:07 PM
    Wednesday, December 15, 2010 7:48 PM
    Moderator