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Getting the validation error 7601 - this MAY be a counterfeit version RRS feed

  • Question

  • I

    have 3 computers that I have Windows 7 installed on.  All three of them are all of a sudden getting this error code.  I have a Samsung that I purchased from Best Buy with the system pre-loaded.  My other computer I purchased from work when I got a newer computer, so that was already loaded when I got it (and I used it for 2 years with no problems - that one is a Fugitsu) and the other one is one that I upgraded from XP to Windows 7.  What are the odds that all 3 have pirated software?  Especially since they were procured from different places at WAY different times.  Anyway, here is the diagnostic report from by Samsung (purchased at Best Buy).  Can this be caused by a virus?  I am running rkill as I type this email, and plan to do a complete scan when that is completed.  I should also mention that I was running Webroot on this computer, but that is now saying I need to renew my license, which I shouldn't have to do for another 6 months or so.  Also, when I try to go in an re-enter the product code from my "official" stickers, it doesn't let me enter anything at all, and when I "go online to help resolve this issue", it always terminates.  And finally, I get an error saying that I need to activate the auto updater for MS 7 updates - I show that my setting is to automatically download and notify me of any updates and then I will install.  I tried the recommended setting as well - to no avail.    I have reported one incident to MS already.  Any help on this would be much appreciated. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F39A6629-F9B6-4F25-9ECA-9CFCB34D394F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F39A6629-F9B6-4F25-9ECA-9CFCB34D394F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1688672369-560665978-2355779204</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>RV411/RV511/E3511/S3511    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>02PA.M003.20110107.XW </Version><SMBIOSVersion major="2" minor="6"/><Date>20110107000000.000000+000</Date></BIOS><HWID>30A53B07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:26:2011 01:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEAln3msWoDPsFGXBTlLMMr2ZyRtOBXgVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CALPELLA
      HPET            INTEL         CALPELLA
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CALPELLA
      SLIC            SECCSD        LH43STAR
      SSDT            PmRef        CpuPm



    Wednesday, October 26, 2011 8:30 AM

Answers

  • "Master Lulu" wrote in message news:74a40617-a804-44c4-a54a-a0229d709f4f...

    I

    have 3 computers that I have Windows 7 installed on.  All three of them are all of a sudden getting this error code.  I have a Samsung that I purchased from Best Buy with the system pre-loaded.  My other computer I purchased from work when I got a newer computer, so that was already loaded when I got it (and I used it for 2 years with no problems - that one is a Fugitsu) and the other one is one that I upgraded from XP to Windows 7.  What are the odds that all 3 have pirated software?  Especially since they were procured from different places at WAY different times.  Anyway, here is the diagnostic report from by Samsung (purchased at Best Buy).  Can this be caused by a virus?  I am running rkill as I type this email, and plan to do a complete scan when that is completed.  I should also mention that I was running Webroot on this computer, but that is now saying I need to renew my license, which I shouldn't have to do for another 6 months or so.  Also, when I try to go in an re-enter the product code from my "official" stickers, it doesn't let me enter anything at all, and when I "go online to help resolve this issue", it always terminates.  And finally, I get an error saying that I need to activate the auto updater for MS 7 updates - I show that my setting is to automatically download and notify me of any updates and then I will install.  I tried the recommended setting as well - to no avail.    I have reported one incident to MS already.  Any help on this would be much appreciated.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003



    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424





    Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
    to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the results of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, October 27, 2011 9:47 PM
    • Marked as answer by Darin Smith MS Monday, October 31, 2011 5:06 PM
    Wednesday, October 26, 2011 8:45 AM
    Moderator

All replies

  • "Master Lulu" wrote in message news:74a40617-a804-44c4-a54a-a0229d709f4f...

    I

    have 3 computers that I have Windows 7 installed on.  All three of them are all of a sudden getting this error code.  I have a Samsung that I purchased from Best Buy with the system pre-loaded.  My other computer I purchased from work when I got a newer computer, so that was already loaded when I got it (and I used it for 2 years with no problems - that one is a Fugitsu) and the other one is one that I upgraded from XP to Windows 7.  What are the odds that all 3 have pirated software?  Especially since they were procured from different places at WAY different times.  Anyway, here is the diagnostic report from by Samsung (purchased at Best Buy).  Can this be caused by a virus?  I am running rkill as I type this email, and plan to do a complete scan when that is completed.  I should also mention that I was running Webroot on this computer, but that is now saying I need to renew my license, which I shouldn't have to do for another 6 months or so.  Also, when I try to go in an re-enter the product code from my "official" stickers, it doesn't let me enter anything at all, and when I "go online to help resolve this issue", it always terminates.  And finally, I get an error saying that I need to activate the auto updater for MS 7 updates - I show that my setting is to automatically download and notify me of any updates and then I will install.  I tried the recommended setting as well - to no avail.    I have reported one incident to MS already.  Any help on this would be much appreciated.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003



    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424





    Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
    to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the results of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, October 27, 2011 9:47 PM
    • Marked as answer by Darin Smith MS Monday, October 31, 2011 5:06 PM
    Wednesday, October 26, 2011 8:45 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, October 31, 2011 5:06 PM