none
WinXP Pro no longer validates RRS feed

  • Question

  • My Windows XP Professional 86x which I purchased sometime ago (a couple years ) from a Staples in my city recently stopped accepting my install key. It's been installed and reinstalled and re-validated with this key for some time, just recently it has been failing at the point when I have to activate by phone.

    I still have the booklet as well as various smaller booklets that were inside, the original key printed on the back. I'm just unsure as to what to do now. (29 days left)

    I guess I'll paste the MGA diag info?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WHVY4-HY3RQ-MBT73
    Windows Product Key Hash: mZsJtGkDWmBQX55z6Jr1AAYHiVg=
    Windows Product ID: 76487-024-7599417-22207
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {51D49502-0C26-4233-955E-8DCC3776F5F1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: F:\Program Files\Mozilla Firefox 4.0 Beta 1\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{51D49502-0C26-4233-955E-8DCC3776F5F1}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MBT73</PKey><PID>76487-024-7599417-22207</PID><PIDType>5</PIDType><SID>S-1-5-21-1078081533-299502267-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N SLI ACPI BIOS Revision 0901</Version><SMBIOSVersion major="2" minor="4"/><Date>20080422000000.000000+000</Date></BIOS><HWID>587B3F4701844076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Canada Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A
    Sunday, July 18, 2010 7:32 AM

Answers

  • EDIT :: I just tried to activate via a tech service rep, who tried to direct me to a URL but I couldn't understand his English very well. Then he told me that the key is now counterfeit and that I need to fax "them" my something (I dunno I couldn't quite understand the fellow that well) I asked if e-mail was okay but then I don't know what he said.

    Any insight into what needs to be done to rectify this is appreciated.

    Hello RemiParks,

    Please try the telephone activation process once more, not saying or entering anything so you can be put thru to a live activation rep.

    If you call during normal business hours for your location, much of the time you will end up at a support call center that is in the same region that you are, which should ease the language barrier that you encountered.  If you do end up speaking with a rep that you cannot fully understand, please ask the rep to hand you over to a supervisor or manager so they can reassign your call to a more easily understood person.

    Let us know how you do...


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, July 21, 2010 2:56 AM

All replies

  • Hello RemiParks,

    Right now your installation of XP Pro is reporting as a retail license installation that has not yet been activated.

    After several installations and reinstallations, it is normal for a Windows license to cross the threshhold where the activation servers want it to be activated by telephone, especially if hardware is changing enough to look like it is being moved to another computer each time.  The retail license does of course allow you to move the license to another computer.

    Until your installation is activated, it will fail validation.

    So based on what you have told us so far, I think you just have to do a telephonic activation, after which it should Validate fine and you'll be OK.

    Let us know how you do :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, July 18, 2010 11:43 AM
  • I have been trying to activate via telephone though, and it is true that it has been re-activated a lot in the past. (only on my PC however) Whenever I try to activate via  telephone I can say all the numbers in the box to the automated voice. Then when it is to tell me the ones I have to put in the box the voice says that this version of Windows XP was not installed with a correct serial or whatever.

    It the tells me some steps to correct the problem, but none of them work.
    So my problem persists.

    Sunday, July 18, 2010 7:56 PM
  • Hello RemiParks,

    Please rerun the Activation Wizard and choose Activate by Telephone.  Dial the number but this time do not say anything into the system and do not enter any info with the phone keypad.  Doing and entering nothing is supposed to shunt you to a live activation rep who may be able to provide more assistance with activation.

    Just out of curiosity, what does the automated system tell you to do to fix the problem?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, July 19, 2010 1:36 AM
  • EDIT :: I just tried to activate via a tech service rep, who tried to direct me to a URL but I couldn't understand his English very well. Then he told me that the key is now counterfeit and that I need to fax "them" my something (I dunno I couldn't quite understand the fellow that well) I asked if e-mail was okay but then I don't know what he said.

    Any insight into what needs to be done to rectify this is appreciated.

    (have yet to try your method)

    It tells me to click "update key" or what ever that button is. Once there I'm supposed to erase the key I installed in there and re-enter it, however it wasn't there to begin with the boxes were all empty. Regardless I re-entered my key that I install it with, but it still results in the same automated voice message during the call.

    After that it tells me to get in contact with my distributor or which ever 3rd party I'm to report it too. I already know that that does no good to pursue though, so I searched for awhile and then decided to just post here.

    I'll try your idea now though, and report back if they fix it.

    Monday, July 19, 2010 2:03 AM
  • Hello RemiParks,

    Try using the Product key Updater Utility:  http://go.microsoft.com/fwlink/?linkid=45668

    When prompted, enter the product key that is printed on your yellow-orange Proof Of License label.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, July 19, 2010 10:54 PM
  • 28 days left.

    Thanks for your help, Dan. Sad to report though that the above suggestion works until the point where I enter my Product Key and the application reports that it is the same as the one currently in use. There is no other option besides exiting the application.

    Maybe if I knew what to send and where to send it this could all be remedied? Ideally I'd like to escape this little situation with no extra expenses expended and a working win XP Pro.

    Tuesday, July 20, 2010 4:46 AM
  • EDIT :: I just tried to activate via a tech service rep, who tried to direct me to a URL but I couldn't understand his English very well. Then he told me that the key is now counterfeit and that I need to fax "them" my something (I dunno I couldn't quite understand the fellow that well) I asked if e-mail was okay but then I don't know what he said.

    Any insight into what needs to be done to rectify this is appreciated.

    Hello RemiParks,

    Please try the telephone activation process once more, not saying or entering anything so you can be put thru to a live activation rep.

    If you call during normal business hours for your location, much of the time you will end up at a support call center that is in the same region that you are, which should ease the language barrier that you encountered.  If you do end up speaking with a rep that you cannot fully understand, please ask the rep to hand you over to a supervisor or manager so they can reassign your call to a more easily understood person.

    Let us know how you do...


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, July 21, 2010 2:56 AM