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    I haven't used this computer since college and I'm just trying to install my ipod on my computer and it says i need SP2.  So i've been trying to do that for hours and it keeps telling me that my "Product Key may not be valid".  So I was talking to a chat representative from microsoft "Sandy" and she said to use this site for Developers and IT Professionals that did not have to be validated, so I downloaded that which took forever and then again an error popped up which said "Product Key may not be valid, visit www.howtotell.com" .

    I Paid for this computer and the software when I bought it from Best Buy, I'm really frustrated and just want to update this thing so I can use a simple MP3 player...

    PLEASE HELP ME ASAP.

     

    I do not have the original CD that came with this computer, I already checked... somebody out there has to have a way to help me use MY software on MY computer although microsoft seems eager to make that difficult.

    --------------------------
    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23387
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {BDF0DA13-D4F6-42A6-AA53-99EA7CDE92E3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BDF0DA13-D4F6-42A6-AA53-99EA7CDE92E3}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23387</PID><PIDType>1</PIDType><SID>S-1-5-21-436374069-1957994488-524285699</SID><SYSTEM><Manufacturer>vpr Matrix, Inc.               </Manufacturer><Model>240R                           </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BT84510A.31T.0005.P04.0206181600</Version><SMBIOSVersion major="2" minor="3"/><Date>20020618******.******+***</Date></BIOS><HWID>348430AF01842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP P

    Saturday, February 23, 2008 7:28 PM

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    JasonZ123,

     

    Right now, your vprMatrix  computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, YXRKT-8TG6W-2B7Q8, you will see that many, many other posters have submitted reports with that same blocked VLK.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    Some more bad news:  The installation of Office XP Pro on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

     

    Luckily, the solution to your problem is simple but laborious.  Use the recovery solution supplied by vprMatrix to replace the nongenuine installation of XP Pro with the genuine original installation of XP which was on your computer when you purchased it new.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

     

    If you do not have the Recovery CD supplied by vprMatrix, try contacting them thru their web site here:  http://www.vprmatrix.com/index.asp  If they cannot help you, try http://www.restoredisks.com

     

    Saturday, February 23, 2008 10:46 PM

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    Also, what is the best way to go back to normal on this PC without losing any data or restoring? can I just install a XP Home CD and then type in the product key on the side of my computer when prompted?

    Saturday, February 23, 2008 7:43 PM
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    JasonZ123,

     

    Right now, your vprMatrix  computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, YXRKT-8TG6W-2B7Q8, you will see that many, many other posters have submitted reports with that same blocked VLK.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    Some more bad news:  The installation of Office XP Pro on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

     

    Luckily, the solution to your problem is simple but laborious.  Use the recovery solution supplied by vprMatrix to replace the nongenuine installation of XP Pro with the genuine original installation of XP which was on your computer when you purchased it new.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

     

    If you do not have the Recovery CD supplied by vprMatrix, try contacting them thru their web site here:  http://www.vprmatrix.com/index.asp  If they cannot help you, try http://www.restoredisks.com

     

    Saturday, February 23, 2008 10:46 PM