Answered by:
Problems with activation key

Question
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We built this computer one year ago, installed Windows10Pro. This week we are having activation code issues for Windows. When I enter the product key I get the error message that the key code is invalid. Here is my diagnostic report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Validation unsupported OS
Validation Code: 6
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-G6KBQ-73RXX-Y7V24
Windows Product Key Hash: u5wPZu3oJrNFZVK31T/kWH5i5pI=
Windows Product ID: 00330-71304-38071-AAOEM
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: N/A, hr=0x8007007a
ID: {ACE91FD4-C216-4E9B-A7E9-CA5220D0F193}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 10 Pro
Architecture: 0x00000009
Build lab: 14393.rs1_release.170706-2004
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\WINDOWS\system32\licdll.dll[Hr = 0x80070002]
File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x80070002]
File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x80070002]
File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x80070002]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ACE91FD4-C216-4E9B-A7E9-CA5220D0F193}</UGUID><Version>1.9.0027.0</Version><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y7V24</PKey><PID>00330-71304-38071-AAOEM</PID><PIDType>0</PIDType><SID>S-1-5-21-2178907663-1805698817-3510087250</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="8"/><Date>20151102000000.000000+000</Date></BIOS><HWID>EC500B00018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" Result="7395296"/><App Id="01" Version="10" Result="688"/><App Id="02" Version="10" Result="1949363288"/><App Id="03" Version="10" Result="1966431930"/><App Id="04" Version="10" Result="688"/><App Id="07" Version="10" Result="112"/><App Id="08" Version="10" Result="-918197852"/><App Id="0B" Version="10" Result="7395224"/><App Id="0C" Version="10" Result="1949307232"/><App Id="0D" Version="10" Result="-1123931828"/><App Id="0E" Version="10" Result="-2"/><App Id="0F" Version="10" Result="7395240"/><App Id="10" Version="10" Result="1949397415"/><App Id="11" Version="10" Result="688"/><App Id="12" Version="10" Result="7395244"/><App Id="13" Version="10" Result="1949397438"/><App Id="1D" Version="10" Result="7395296"/><App Id="1F" Version="10" Result="7395244"/><App Id="20" Version="10" Result="7395212"/><App Id="21" Version="10" Result="1949354301"/><App Id="22" Version="10" Result="1949828204"/><App Id="24" Version="10" Result="-918197984"/><App Id="25" Version="10" Result="7395296"/><App Id="26" Version="10" Result="7395568"/><App Id="27" Version="10" Result="1745092612"/><App Id="28" Version="10" Result="1949828208"/><App Id="2B" Version="10" Result="7395228"/><App Id="2C" Version="10" Result="2008038405"/><App Id="2D" Version="10" Result="7395316"/><App Id="2E" Version="10" Result="7539556"/><App Id="2F" Version="10" Result="7539488"/><App Id="30" Version="10" Result="7539532"/><App Id="31" Version="10" Result="7539556"/><App Id="32" Version="10" Result="7539532"/><App Id="34" Version="10" Result="7395344"/><App Id="35" Version="10" Result="7395268"/><App Id="36" Version="10" Result="2008038350"/><App Id="37" Version="10" Result="7395332"/><App Id="38" Version="10" Result="7471356"/><App Id="39" Version="10" Result="9"/><App Id="3A" Version="10" Result="7471104"/><App Id="3B" Version="10" Result="7395512"/><App Id="3D" Version="10" Result="2007835486"/><App Id="3E" Version="10" Result="7395356"/><App Id="3F" Version="10" Result="7395512"/><App Id="40" Version="10" Result="1952"/><App Id="41" Version="10" Result="7478840"/><App Id="42" Version="10" Result="-194488364"/><App Id="43" Version="10" Result="16"/><App Id="44" Version="10" Result="2007922704"/><App Id="45" Version="10" Result="7395329"/><App Id="46" Version="10" Result="7395584"/><App Id="47" Version="10" Result="7477048"/><App Id="49" Version="10" Result="16898128"/><App Id="4A" Version="10" Result="380"/><App Id="4B" Version="10" Result="-918197936"/><App Id="4C" Version="10" Result="7395504"/><App Id="4D" Version="10" Result="236"/><App Id="4E" Version="10" Result="2"/><App Id="4F" Version="10" Result="-918198756"/><App Id="50" Version="10" Result="1828813374"/><App Id="51" Version="10" Result="7395468"/><App Id="52" Version="10" Result="2007834042"/><App Id="53" Version="10" Result="7395584"/><App Id="54" Version="10" Result="7395512"/><App Id="55" Version="10" Result="7395448"/><App Id="56" Version="10" Result="7395444"/><App Id="57" Version="10" Result="2007834364"/><App Id="5A" Version="10" Result="7395700"/><App Id="5B" Version="10" Result="2007834176"/><App Id="5D" Version="10" Result="2129985536"/><App Id="61" Version="10" Result="7477048"/><App Id="62" Version="10" Result="1952"/><App Id="64" Version="10" Result="24"/><App Id="65" Version="10" Result="3"/><App Id="67" Version="10" Result="2"/><App Id="68" Version="10" Result="3"/><App Id="69" Version="10" Result="2"/><App Id="6A" Version="10" Result="-194488364"/><App Id="6B" Version="10" Result="1"/><App Id="6C" Version="10" Result="9543680"/><App Id="6D" Version="10" Result="9531392"/><App Id="6E" Version="10" Result="1828813330"/><App Id="70" Version="10" Result="7395660"/><App Id="71" Version="10" Result="2007832757"/><App Id="72" Version="10" Result="3"/><App Id="74" Version="10" Result="2"/><App Id="75" Version="10" Result="7395584"/><App Id="76" Version="10" Result="7395512"/><App Id="79" Version="10" Result="2007832851"/><App Id="7A" Version="10" Result="-1073741809"/><App Id="7B" Version="10" Result="64"/><App Id="8B" Version="10" Result="7395744"/><App Id="8D" Version="10" Result="1310738"/><App Id="8E" Version="10" Result="12626896"/><App Id="8F" Version="10" Result="1441814"/><App Id="90" Version="10" Result="12587736"/><App Id="91" Version="10" Result="12587688"/><App Id="92" Version="10" Result="60"/><App Id="93" Version="10" Result="7395748"/><App Id="95" Version="10" Result="4194366"/><App Id="96" Version="10" Result="12564352"/><App Id="97" Version="10" Result="131072"/><App Id="98" Version="10" Result="7395648"/><App Id="99" Version="10" Result="7395648"/><App Id="9A" Version="10" Result="7395648"/><App Id="9B" Version="10" Result="2"/><App Id="9C" Version="10" Result="2"/><App Id="9E" Version="10" Result="1828813666"/><App Id="9F" Version="10" Result="7396036"/><App Id="A1" Version="10" Result="2007831872"/><App Id="A2" Version="10" Result="7395820"/><App Id="A4" Version="10" Result="44"/><App Id="A5" Version="10" Result="7396768"/><App Id="A6" Version="10" Result="12626896"/><App Id="A7" Version="10" Result="2007831995"/><App Id="A8" Version="10" Result="7395724"/><App Id="A9" Version="10" Result="16777808"/><App Id="AA" Version="10" Result="1310738"/><App Id="AB" Version="10" Result="12626896"/><App Id="B5" Version="10" Result="10"/><App Id="B7" Version="10" Result="8388608"/><App Id="B8" Version="10" Result="7395896"/><App Id="B9" Version="10" Result="1949432086"/><App Id="BA" Version="10" Result="14876672"/><App Id="BC" Version="10" Result="86"/><App Id="BE" Version="10" Result="7395996"/><App Id="BF" Version="10" Result="21300720"/><App Id="C0" Version="10" Result="7395996"/><App Id="C1" Version="10" Result="2097152"/><App Id="C2" Version="10" Result="7395864"/><App Id="C3" Version="10" Result="7395864"/><App Id="C4" Version="10" Result="7395864"/><App Id="C5" Version="10" Result="32"/><App Id="C6" Version="10" Result="32"/><App Id="C7" Version="10" Result="1949827664"/><App Id="D3" Version="10" Result="1660944384"/><App Id="D4" Version="10" Result="2129985536"/><App Id="D5" Version="10" Result="-33489408"/><App Id="D7" Version="10" Result="1660976669"/><App Id="D8" Version="10" Result="7395996"/><App Id="D9" Version="10" Result="197049"/><App Id="DF" Version="10" Result="1895825521"/><App Id="E3" Version="10" Result="1660976669"/><App Id="E4" Version="10" Result="-32172"/><App Id="E8" Version="10" Result="14876672"/><App Id="E9" Version="10" Result="-918199264"/><App Id="EA" Version="10" Result="127"/><App Id="EB" Version="10" Result="7396204"/><App Id="EC" Version="10" Result="15401712"/><App Id="ED" Version="10" Result="1949307232"/><App Id="EE" Version="10" Result="-1123930468"/><App Id="EF" Version="10" Result="1"/><App Id="F0" Version="10" Result="7396060"/><App Id="F1" Version="10" Result="6684715"/><App Id="F2" Version="10" Result="21300720"/><App Id="F3" Version="10" Result="15401720"/><App Id="F5" Version="10" Result="15404800"/><App Id="F6" Version="10" Result="113"/><App Id="F7" Version="10" Result="7396036"/><App Id="F8" Version="10" Result="12564352"/><App Id="F9" Version="10" Result="1828813006"/><App Id="FA" Version="10" Result="7396768"/><App Id="FB" Version="10" Result="7397224"/><App
Spsys.log Content: 0x80070002
Licensing Data-->
N/A, hr = 0x80070424
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: MgAAAAAAAQABAAEAAQACAAAABAABAAEAHKL8kZC0BOy0xRACipuoxVpsO5aOUdbi9FI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
DBGP INTEL
MCFG ALASKA A M I
FACP ALASKA A M I
APIC ALASKA A M I
HPET ALASKA A M I
FPDT ALASKA A M I
FIDT ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
UEFI ALASKA A M I
LPIT INTEL SKL
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
DBG2 INTEL
SSDT SataRe SataTabl
SSDT SataRe SataTabl
ASF! INTEL HCG
Saturday, September 9, 2017 4:12 PM
Answers
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According to your MGA report, you have an old and obsolete beta build (14393.rs1) of Windows 10 Pro installed. In order to rectify this issue, you'll need to purchase a released version of Windows 10 and perform a "clean install".
You can purchase Windows 10 directly from the Microsoft Store.
Carey Frisch
- Proposed as answer by Carey FrischMVP, Moderator Saturday, September 9, 2017 4:58 PM
- Marked as answer by Carey FrischMVP, Moderator Friday, October 27, 2017 4:21 AM
Saturday, September 9, 2017 4:58 PMModerator -
This "other computer" is up-to-date with the Windows 10 (15063.rs2_release). Your other computer has an obsolete Windows 10 beta build (14393.rs1).
Carey Frisch
- Proposed as answer by Carey FrischMVP, Moderator Tuesday, October 24, 2017 5:58 AM
- Marked as answer by Carey FrischMVP, Moderator Friday, October 27, 2017 4:21 AM
Thursday, October 5, 2017 4:18 AMModerator
All replies
-
According to your MGA report, you have an old and obsolete beta build (14393.rs1) of Windows 10 Pro installed. In order to rectify this issue, you'll need to purchase a released version of Windows 10 and perform a "clean install".
You can purchase Windows 10 directly from the Microsoft Store.
Carey Frisch
- Proposed as answer by Carey FrischMVP, Moderator Saturday, September 9, 2017 4:58 PM
- Marked as answer by Carey FrischMVP, Moderator Friday, October 27, 2017 4:21 AM
Saturday, September 9, 2017 4:58 PMModerator -
We have the same version of Windows 10 Pro on a second computer which we also built, It is the same age, etc, but we do not have this issue. This does not make sense.
AngbDixon
Saturday, September 9, 2017 5:02 PM -
Run MGA on your second PC and post the results here and we'll compare. Thanks!
Carey Frisch
Saturday, September 9, 2017 5:05 PMModerator -
I ran MGA on the other computer. Here is the result, it would not allow me to copy the report.
AngbDixon
Tuesday, September 12, 2017 10:47 PM -
This "other computer" is up-to-date with the Windows 10 (15063.rs2_release). Your other computer has an obsolete Windows 10 beta build (14393.rs1).
Carey Frisch
- Proposed as answer by Carey FrischMVP, Moderator Tuesday, October 24, 2017 5:58 AM
- Marked as answer by Carey FrischMVP, Moderator Friday, October 27, 2017 4:21 AM
Thursday, October 5, 2017 4:18 AMModerator -
I understand that this is what your diagnostic tells you. However I bought and paid for windows 10 , I have the activation codes for the programs on each of these computers. Oddly enough, after the last time we spoke I used the original discs to reinstall windows on this computer and it worked just fine. This is not obsolete, it is a windows issue.
AngbDixon
Tuesday, October 24, 2017 11:12 AM -
It appears that after the original installation of your genuine Windows 10, someone who had access to that PC installed a beta version of Windows 10 and that beta version was left to expire. That's probably why your original genuine Windows 10 product key wouldn't work.
Carey Frisch
Tuesday, October 24, 2017 8:06 PMModerator