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Problems with activation key

    Question

  • We built this computer one year ago, installed Windows10Pro. This week we are having activation code issues for Windows. When I enter the product key I get the error message that the key code is invalid. Here is my diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation unsupported OS
    Validation Code: 6
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-G6KBQ-73RXX-Y7V24
    Windows Product Key Hash: u5wPZu3oJrNFZVK31T/kWH5i5pI=
    Windows Product ID: 00330-71304-38071-AAOEM
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: N/A, hr=0x8007007a
    ID: {ACE91FD4-C216-4E9B-A7E9-CA5220D0F193}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 10 Pro
    Architecture: 0x00000009
    Build lab: 14393.rs1_release.170706-2004
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\licdll.dll[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ACE91FD4-C216-4E9B-A7E9-CA5220D0F193}</UGUID><Version>1.9.0027.0</Version><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y7V24</PKey><PID>00330-71304-38071-AAOEM</PID><PIDType>0</PIDType><SID>S-1-5-21-2178907663-1805698817-3510087250</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="8"/><Date>20151102000000.000000+000</Date></BIOS><HWID>EC500B00018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" Result="7395296"/><App Id="01" Version="10" Result="688"/><App Id="02" Version="10" Result="1949363288"/><App Id="03" Version="10" Result="1966431930"/><App Id="04" Version="10" Result="688"/><App Id="07" Version="10" Result="112"/><App Id="08" Version="10" Result="-918197852"/><App Id="0B" Version="10" Result="7395224"/><App Id="0C" Version="10" Result="1949307232"/><App Id="0D" Version="10" Result="-1123931828"/><App Id="0E" Version="10" Result="-2"/><App Id="0F" Version="10" Result="7395240"/><App Id="10" Version="10" Result="1949397415"/><App Id="11" Version="10" Result="688"/><App Id="12" Version="10" Result="7395244"/><App Id="13" Version="10" Result="1949397438"/><App Id="1D" Version="10" Result="7395296"/><App Id="1F" Version="10" Result="7395244"/><App Id="20" Version="10" Result="7395212"/><App Id="21" Version="10" Result="1949354301"/><App Id="22" Version="10" Result="1949828204"/><App Id="24" Version="10" Result="-918197984"/><App Id="25" Version="10" Result="7395296"/><App Id="26" Version="10" Result="7395568"/><App Id="27" Version="10" Result="1745092612"/><App Id="28" Version="10" Result="1949828208"/><App Id="2B" Version="10" Result="7395228"/><App Id="2C" Version="10" Result="2008038405"/><App Id="2D" Version="10" Result="7395316"/><App Id="2E" Version="10" Result="7539556"/><App Id="2F" Version="10" Result="7539488"/><App Id="30" Version="10" Result="7539532"/><App Id="31" Version="10" Result="7539556"/><App Id="32" Version="10" Result="7539532"/><App Id="34" Version="10" Result="7395344"/><App Id="35" Version="10" Result="7395268"/><App Id="36" Version="10" Result="2008038350"/><App Id="37" Version="10" Result="7395332"/><App Id="38" Version="10" Result="7471356"/><App Id="39" Version="10" Result="9"/><App Id="3A" Version="10" Result="7471104"/><App Id="3B" Version="10" Result="7395512"/><App Id="3D" Version="10" Result="2007835486"/><App Id="3E" Version="10" Result="7395356"/><App Id="3F" Version="10" Result="7395512"/><App Id="40" Version="10" Result="1952"/><App Id="41" Version="10" Result="7478840"/><App Id="42" Version="10" Result="-194488364"/><App Id="43" Version="10" Result="16"/><App Id="44" Version="10" Result="2007922704"/><App Id="45" Version="10" Result="7395329"/><App Id="46" Version="10" Result="7395584"/><App Id="47" Version="10" Result="7477048"/><App Id="49" Version="10" Result="16898128"/><App Id="4A" Version="10" Result="380"/><App Id="4B" Version="10" Result="-918197936"/><App Id="4C" Version="10" Result="7395504"/><App Id="4D" Version="10" Result="236"/><App Id="4E" Version="10" Result="2"/><App Id="4F" Version="10" Result="-918198756"/><App Id="50" Version="10" Result="1828813374"/><App Id="51" Version="10" Result="7395468"/><App Id="52" Version="10" Result="2007834042"/><App Id="53" Version="10" Result="7395584"/><App Id="54" Version="10" Result="7395512"/><App Id="55" Version="10" Result="7395448"/><App Id="56" Version="10" Result="7395444"/><App Id="57" Version="10" Result="2007834364"/><App Id="5A" Version="10" Result="7395700"/><App Id="5B" Version="10" Result="2007834176"/><App Id="5D" Version="10" Result="2129985536"/><App Id="61" Version="10" Result="7477048"/><App Id="62" Version="10" Result="1952"/><App Id="64" Version="10" Result="24"/><App Id="65" Version="10" Result="3"/><App Id="67" Version="10" Result="2"/><App Id="68" Version="10" Result="3"/><App Id="69" Version="10" Result="2"/><App Id="6A" Version="10" Result="-194488364"/><App Id="6B" Version="10" Result="1"/><App Id="6C" Version="10" Result="9543680"/><App Id="6D" Version="10" Result="9531392"/><App Id="6E" Version="10" Result="1828813330"/><App Id="70" Version="10" Result="7395660"/><App Id="71" Version="10" Result="2007832757"/><App Id="72" Version="10" Result="3"/><App Id="74" Version="10" Result="2"/><App Id="75" Version="10" Result="7395584"/><App Id="76" Version="10" Result="7395512"/><App Id="79" Version="10" Result="2007832851"/><App Id="7A" Version="10" Result="-1073741809"/><App Id="7B" Version="10" Result="64"/><App Id="8B" Version="10" Result="7395744"/><App Id="8D" Version="10" Result="1310738"/><App Id="8E" Version="10" Result="12626896"/><App Id="8F" Version="10" Result="1441814"/><App Id="90" Version="10" Result="12587736"/><App Id="91" Version="10" Result="12587688"/><App Id="92" Version="10" Result="60"/><App Id="93" Version="10" Result="7395748"/><App Id="95" Version="10" Result="4194366"/><App Id="96" Version="10" Result="12564352"/><App Id="97" Version="10" Result="131072"/><App Id="98" Version="10" Result="7395648"/><App Id="99" Version="10" Result="7395648"/><App Id="9A" Version="10" Result="7395648"/><App Id="9B" Version="10" Result="2"/><App Id="9C" Version="10" Result="2"/><App Id="9E" Version="10" Result="1828813666"/><App Id="9F" Version="10" Result="7396036"/><App Id="A1" Version="10" Result="2007831872"/><App Id="A2" Version="10" Result="7395820"/><App Id="A4" Version="10" Result="44"/><App Id="A5" Version="10" Result="7396768"/><App Id="A6" Version="10" Result="12626896"/><App Id="A7" Version="10" Result="2007831995"/><App Id="A8" Version="10" Result="7395724"/><App Id="A9" Version="10" Result="16777808"/><App Id="AA" Version="10" Result="1310738"/><App Id="AB" Version="10" Result="12626896"/><App Id="B5" Version="10" Result="10"/><App Id="B7" Version="10" Result="8388608"/><App Id="B8" Version="10" Result="7395896"/><App Id="B9" Version="10" Result="1949432086"/><App Id="BA" Version="10" Result="14876672"/><App Id="BC" Version="10" Result="86"/><App Id="BE" Version="10" Result="7395996"/><App Id="BF" Version="10" Result="21300720"/><App Id="C0" Version="10" Result="7395996"/><App Id="C1" Version="10" Result="2097152"/><App Id="C2" Version="10" Result="7395864"/><App Id="C3" Version="10" Result="7395864"/><App Id="C4" Version="10" Result="7395864"/><App Id="C5" Version="10" Result="32"/><App Id="C6" Version="10" Result="32"/><App Id="C7" Version="10" Result="1949827664"/><App Id="D3" Version="10" Result="1660944384"/><App Id="D4" Version="10" Result="2129985536"/><App Id="D5" Version="10" Result="-33489408"/><App Id="D7" Version="10" Result="1660976669"/><App Id="D8" Version="10" Result="7395996"/><App Id="D9" Version="10" Result="197049"/><App Id="DF" Version="10" Result="1895825521"/><App Id="E3" Version="10" Result="1660976669"/><App Id="E4" Version="10" Result="-32172"/><App Id="E8" Version="10" Result="14876672"/><App Id="E9" Version="10" Result="-918199264"/><App Id="EA" Version="10" Result="127"/><App Id="EB" Version="10" Result="7396204"/><App Id="EC" Version="10" Result="15401712"/><App Id="ED" Version="10" Result="1949307232"/><App Id="EE" Version="10" Result="-1123930468"/><App Id="EF" Version="10" Result="1"/><App Id="F0" Version="10" Result="7396060"/><App Id="F1" Version="10" Result="6684715"/><App Id="F2" Version="10" Result="21300720"/><App Id="F3" Version="10" Result="15401720"/><App Id="F5" Version="10" Result="15404800"/><App Id="F6" Version="10" Result="113"/><App Id="F7" Version="10" Result="7396036"/><App Id="F8" Version="10" Result="12564352"/><App Id="F9" Version="10" Result="1828813006"/><App Id="FA" Version="10" Result="7396768"/><App Id="FB" Version="10" Result="7397224"/><App

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070424

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAAAAQABAAEAAQACAAAABAABAAEAHKL8kZC0BOy0xRACipuoxVpsO5aOUdbi9FI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      DBGP INTEL
      MCFG ALASKA A M I
      FACP ALASKA A M I
      APIC ALASKA A M I
      HPET ALASKA A M I
      FPDT ALASKA A M I
      FIDT ALASKA A M I
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      UEFI ALASKA A M I
      LPIT INTEL SKL
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      DBG2 INTEL
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      ASF! INTEL HCG

    Saturday, September 09, 2017 4:12 PM

Answers

  • According to your MGA report, you have an old and obsolete beta build (14393.rs1) of Windows 10 Pro installed. In order to rectify this issue, you'll need to purchase a released version of Windows 10 and perform a "clean install".

    You can purchase Windows 10 directly from the Microsoft Store.


    Carey Frisch

    Saturday, September 09, 2017 4:58 PM
    Moderator
  • This "other computer" is up-to-date with the Windows 10 (15063.rs2_release). Your other computer has an obsolete Windows 10 beta build (14393.rs1).

    Carey Frisch

    Thursday, October 05, 2017 4:18 AM
    Moderator

All replies

  • According to your MGA report, you have an old and obsolete beta build (14393.rs1) of Windows 10 Pro installed. In order to rectify this issue, you'll need to purchase a released version of Windows 10 and perform a "clean install".

    You can purchase Windows 10 directly from the Microsoft Store.


    Carey Frisch

    Saturday, September 09, 2017 4:58 PM
    Moderator
  • We have the same version of Windows 10 Pro on a second computer which we also built, It is the same age, etc, but we do not have this issue. This does not make sense. 

    AngbDixon

    Saturday, September 09, 2017 5:02 PM
  • Run MGA on your second PC and post the results here and we'll compare.  Thanks!

    Carey Frisch

    Saturday, September 09, 2017 5:05 PM
    Moderator
  • I ran MGA on the other computer. Here is the result, it would not allow me to copy the report. 

    


    AngbDixon

    Tuesday, September 12, 2017 10:47 PM
  • This "other computer" is up-to-date with the Windows 10 (15063.rs2_release). Your other computer has an obsolete Windows 10 beta build (14393.rs1).

    Carey Frisch

    Thursday, October 05, 2017 4:18 AM
    Moderator
  • I understand that this is what your diagnostic tells you. However I bought and paid for windows 10 , I have the activation codes for the programs on each of these computers. Oddly enough, after the last time we spoke I used the original discs to reinstall windows on this computer and it worked just fine. This is not obsolete, it is a windows issue.

    AngbDixon

    Tuesday, October 24, 2017 11:12 AM
  • It appears that after the original installation of your genuine Windows 10, someone who had access to that PC installed a beta version of Windows 10 and that beta version was left to expire. That's probably why your original genuine Windows 10 product key wouldn't work.

    Carey Frisch

    Tuesday, October 24, 2017 8:06 PM
    Moderator