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Problems with activation key

    Question

  • We built this computer one year ago, installed Windows10Pro. This week we are having activation code issues for Windows. When I enter the product key I get the error message that the key code is invalid. Here is my diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation unsupported OS
    Validation Code: 6
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-G6KBQ-73RXX-Y7V24
    Windows Product Key Hash: u5wPZu3oJrNFZVK31T/kWH5i5pI=
    Windows Product ID: 00330-71304-38071-AAOEM
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: N/A, hr=0x8007007a
    ID: {ACE91FD4-C216-4E9B-A7E9-CA5220D0F193}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 10 Pro
    Architecture: 0x00000009
    Build lab: 14393.rs1_release.170706-2004
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\licdll.dll[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ACE91FD4-C216-4E9B-A7E9-CA5220D0F193}</UGUID><Version>1.9.0027.0</Version><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y7V24</PKey><PID>00330-71304-38071-AAOEM</PID><PIDType>0</PIDType><SID>S-1-5-21-2178907663-1805698817-3510087250</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="8"/><Date>20151102000000.000000+000</Date></BIOS><HWID>EC500B00018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" Result="7395296"/><App Id="01" Version="10" Result="688"/><App Id="02" Version="10" Result="1949363288"/><App Id="03" Version="10" Result="1966431930"/><App Id="04" Version="10" Result="688"/><App Id="07" Version="10" Result="112"/><App Id="08" Version="10" Result="-918197852"/><App Id="0B" Version="10" Result="7395224"/><App Id="0C" Version="10" Result="1949307232"/><App Id="0D" Version="10" Result="-1123931828"/><App Id="0E" Version="10" Result="-2"/><App Id="0F" Version="10" Result="7395240"/><App Id="10" Version="10" Result="1949397415"/><App Id="11" Version="10" Result="688"/><App Id="12" Version="10" Result="7395244"/><App Id="13" Version="10" Result="1949397438"/><App Id="1D" Version="10" Result="7395296"/><App Id="1F" Version="10" Result="7395244"/><App Id="20" Version="10" Result="7395212"/><App Id="21" Version="10" Result="1949354301"/><App Id="22" Version="10" Result="1949828204"/><App Id="24" Version="10" Result="-918197984"/><App Id="25" Version="10" Result="7395296"/><App Id="26" Version="10" Result="7395568"/><App Id="27" Version="10" Result="1745092612"/><App Id="28" Version="10" Result="1949828208"/><App Id="2B" Version="10" Result="7395228"/><App Id="2C" Version="10" Result="2008038405"/><App Id="2D" Version="10" Result="7395316"/><App Id="2E" Version="10" Result="7539556"/><App Id="2F" Version="10" Result="7539488"/><App Id="30" Version="10" Result="7539532"/><App Id="31" Version="10" Result="7539556"/><App Id="32" Version="10" Result="7539532"/><App Id="34" Version="10" Result="7395344"/><App Id="35" Version="10" Result="7395268"/><App Id="36" Version="10" Result="2008038350"/><App Id="37" Version="10" Result="7395332"/><App Id="38" Version="10" Result="7471356"/><App Id="39" Version="10" Result="9"/><App Id="3A" Version="10" Result="7471104"/><App Id="3B" Version="10" Result="7395512"/><App Id="3D" Version="10" Result="2007835486"/><App Id="3E" Version="10" Result="7395356"/><App Id="3F" Version="10" Result="7395512"/><App Id="40" Version="10" Result="1952"/><App Id="41" Version="10" Result="7478840"/><App Id="42" Version="10" Result="-194488364"/><App Id="43" Version="10" Result="16"/><App Id="44" Version="10" Result="2007922704"/><App Id="45" Version="10" Result="7395329"/><App Id="46" Version="10" Result="7395584"/><App Id="47" Version="10" Result="7477048"/><App Id="49" Version="10" Result="16898128"/><App Id="4A" Version="10" Result="380"/><App Id="4B" Version="10" Result="-918197936"/><App Id="4C" Version="10" Result="7395504"/><App Id="4D" Version="10" Result="236"/><App Id="4E" Version="10" Result="2"/><App Id="4F" Version="10" Result="-918198756"/><App Id="50" Version="10" Result="1828813374"/><App Id="51" Version="10" Result="7395468"/><App Id="52" Version="10" Result="2007834042"/><App Id="53" Version="10" Result="7395584"/><App Id="54" Version="10" Result="7395512"/><App Id="55" Version="10" Result="7395448"/><App Id="56" Version="10" Result="7395444"/><App Id="57" Version="10" Result="2007834364"/><App Id="5A" Version="10" Result="7395700"/><App Id="5B" Version="10" Result="2007834176"/><App Id="5D" Version="10" Result="2129985536"/><App Id="61" Version="10" Result="7477048"/><App Id="62" Version="10" Result="1952"/><App Id="64" Version="10" Result="24"/><App Id="65" Version="10" Result="3"/><App Id="67" Version="10" Result="2"/><App Id="68" Version="10" Result="3"/><App Id="69" Version="10" Result="2"/><App Id="6A" Version="10" Result="-194488364"/><App Id="6B" Version="10" Result="1"/><App Id="6C" Version="10" Result="9543680"/><App Id="6D" Version="10" Result="9531392"/><App Id="6E" Version="10" Result="1828813330"/><App Id="70" Version="10" Result="7395660"/><App Id="71" Version="10" Result="2007832757"/><App Id="72" Version="10" Result="3"/><App Id="74" Version="10" Result="2"/><App Id="75" Version="10" Result="7395584"/><App Id="76" Version="10" Result="7395512"/><App Id="79" Version="10" Result="2007832851"/><App Id="7A" Version="10" Result="-1073741809"/><App Id="7B" Version="10" Result="64"/><App Id="8B" Version="10" Result="7395744"/><App Id="8D" Version="10" Result="1310738"/><App Id="8E" Version="10" Result="12626896"/><App Id="8F" Version="10" Result="1441814"/><App Id="90" Version="10" Result="12587736"/><App Id="91" Version="10" Result="12587688"/><App Id="92" Version="10" Result="60"/><App Id="93" Version="10" Result="7395748"/><App Id="95" Version="10" Result="4194366"/><App Id="96" Version="10" Result="12564352"/><App Id="97" Version="10" Result="131072"/><App Id="98" Version="10" Result="7395648"/><App Id="99" Version="10" Result="7395648"/><App Id="9A" Version="10" Result="7395648"/><App Id="9B" Version="10" Result="2"/><App Id="9C" Version="10" Result="2"/><App Id="9E" Version="10" Result="1828813666"/><App Id="9F" Version="10" Result="7396036"/><App Id="A1" Version="10" Result="2007831872"/><App Id="A2" Version="10" Result="7395820"/><App Id="A4" Version="10" Result="44"/><App Id="A5" Version="10" Result="7396768"/><App Id="A6" Version="10" Result="12626896"/><App Id="A7" Version="10" Result="2007831995"/><App Id="A8" Version="10" Result="7395724"/><App Id="A9" Version="10" Result="16777808"/><App Id="AA" Version="10" Result="1310738"/><App Id="AB" Version="10" Result="12626896"/><App Id="B5" Version="10" Result="10"/><App Id="B7" Version="10" Result="8388608"/><App Id="B8" Version="10" Result="7395896"/><App Id="B9" Version="10" Result="1949432086"/><App Id="BA" Version="10" Result="14876672"/><App Id="BC" Version="10" Result="86"/><App Id="BE" Version="10" Result="7395996"/><App Id="BF" Version="10" Result="21300720"/><App Id="C0" Version="10" Result="7395996"/><App Id="C1" Version="10" Result="2097152"/><App Id="C2" Version="10" Result="7395864"/><App Id="C3" Version="10" Result="7395864"/><App Id="C4" Version="10" Result="7395864"/><App Id="C5" Version="10" Result="32"/><App Id="C6" Version="10" Result="32"/><App Id="C7" Version="10" Result="1949827664"/><App Id="D3" Version="10" Result="1660944384"/><App Id="D4" Version="10" Result="2129985536"/><App Id="D5" Version="10" Result="-33489408"/><App Id="D7" Version="10" Result="1660976669"/><App Id="D8" Version="10" Result="7395996"/><App Id="D9" Version="10" Result="197049"/><App Id="DF" Version="10" Result="1895825521"/><App Id="E3" Version="10" Result="1660976669"/><App Id="E4" Version="10" Result="-32172"/><App Id="E8" Version="10" Result="14876672"/><App Id="E9" Version="10" Result="-918199264"/><App Id="EA" Version="10" Result="127"/><App Id="EB" Version="10" Result="7396204"/><App Id="EC" Version="10" Result="15401712"/><App Id="ED" Version="10" Result="1949307232"/><App Id="EE" Version="10" Result="-1123930468"/><App Id="EF" Version="10" Result="1"/><App Id="F0" Version="10" Result="7396060"/><App Id="F1" Version="10" Result="6684715"/><App Id="F2" Version="10" Result="21300720"/><App Id="F3" Version="10" Result="15401720"/><App Id="F5" Version="10" Result="15404800"/><App Id="F6" Version="10" Result="113"/><App Id="F7" Version="10" Result="7396036"/><App Id="F8" Version="10" Result="12564352"/><App Id="F9" Version="10" Result="1828813006"/><App Id="FA" Version="10" Result="7396768"/><App Id="FB" Version="10" Result="7397224"/><App

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070424

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAAAAQABAAEAAQACAAAABAABAAEAHKL8kZC0BOy0xRACipuoxVpsO5aOUdbi9FI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      DBGP INTEL
      MCFG ALASKA A M I
      FACP ALASKA A M I
      APIC ALASKA A M I
      HPET ALASKA A M I
      FPDT ALASKA A M I
      FIDT ALASKA A M I
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      UEFI ALASKA A M I
      LPIT INTEL SKL
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      DBG2 INTEL
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      ASF! INTEL HCG

    Saturday, September 09, 2017 4:12 PM

All replies

  • According to your MGA report, you have an old and obsolete beta build (14393.rs1) of Windows 10 Pro installed. In order to rectify this issue, you'll need to purchase a released version of Windows 10 and perform a "clean install".

    You can purchase Windows 10 directly from the Microsoft Store.


    Carey Frisch

    Saturday, September 09, 2017 4:58 PM
    Moderator
  • We have the same version of Windows 10 Pro on a second computer which we also built, It is the same age, etc, but we do not have this issue. This does not make sense. 

    AngbDixon

    Saturday, September 09, 2017 5:02 PM
  • Run MGA on your second PC and post the results here and we'll compare.  Thanks!

    Carey Frisch

    Saturday, September 09, 2017 5:05 PM
    Moderator
  • I ran MGA on the other computer. Here is the result, it would not allow me to copy the report. 

    


    AngbDixon

    Tuesday, September 12, 2017 10:47 PM