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"This copy of Windows is not genuine" RRS feed

  • Question

  • [Vista x64 build 6002 running on Dell 530S] Recently this "not genuine" msg showed up at the right-bottom of my screen. I backed up to a previous restore point and the msg disappeared. The build number also disappeared. More worrisome, in System Properties I see that the Product ID that I had when installing the machine has changed. I also recall seeing my name given as the licensee somewhere (on the System page?), but it's nowhere to be found now.

    I ran MGADiag and it shows the copy to be genuine, but with the new ID. It also shows that the license status (for the new product ID and a (partial) product key is "licensed." Entering the product key from my machine's case tag gave an error "appears to be invalid product key." There's a different partial product key in the report.

    The Diagnostic and Licensing results from MGADiag are below. When I went to the Certificate and License URLs given in the licensing report, I reached untrusted sites so I didn't open them.

    What's going on? Does it matter? How can I get my original machine info back? Thanks for any help. - orgade

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M9B7Y-JCTM2-WMV3W
    Windows Product Key Hash: /psudyA8aWEhUBBcrBNxZCHArFU=
    Windows Product ID: 89583-OEM-7355305-26451
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1A3CEC7F-C21C-4202-A618-67265B9C39AD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1A3CEC7F-C21C-4202-A618-67265B9C39AD}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WMV3W</PKey><PID>89583-OEM-7355305-26451</PID><PIDType>3</PIDType><SID>S-1-5-21-3928383372-796822314-2109840162</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS><HWID>0D303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-553-026451-02-1033-6001.0000-1172009
    Installation ID: 021913282626639974376174581840159455640252037021934913
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WMV3W
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEA6GHSijAk8nu2WWT+iP082exQ8vREJYzOrFZQ+kbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09  
      FACP            DELL          FX09  
      HPET            DELL          FX09  
      MCFG            DELL          FX09  
      SLIC            DELL          FX09  
      DMY2            DELL          FX09  
      SSDT            PmRef        CpuPm

    Tuesday, June 14, 2011 10:14 PM

Answers

  • Oof, one final thing - when checking the version no., I noticed I'm again (or still) stated to be the licensee in the About Windows tab. So all's well despite the ID change. I'll mark this thread closed. Thanks again - orgade

    ps - Some other posters about this same problem seem have been having trouble hand-entering the command-line stuff in the command window in order to run slsvc. They might be reminded that it's easy to cut & paste from the web pages by rt-clicking on the top bar of the cmd screen & going to edit in the drop-down.

    • Marked as answer by orgade Wednesday, June 15, 2011 12:40 AM
    Wednesday, June 15, 2011 12:40 AM

All replies

  • "orgade" wrote in message news:750e2783-b6af-402b-a99c-473aee4db824...

    [Vista x64 build 6002 running on Dell 530S] Recently this "not genuine" msg showed up at the right-bottom of my screen. I backed up to a previous restore point and the msg disappeared. The build number also disappeared. More worrisome, in System Properties I see that the Product ID that I had when installing the machine has changed. I also recall seeing my name given as the licensee somewhere (on the System page?), but it's nowhere to be found now.

    I ran MGADiag and it shows the copy to be genuine, but with the new ID. It also shows that the license status (for the new product ID and a (partial) product key is "licensed." Entering the product key from my machine's case tag gave an error "appears to be invalid product key." There's a different partial product key in the report.

    The Diagnostic and Licensing results from MGADiag are below. When I went to the Certificate and License URLs given in the licensing report, I reached untrusted sites so I didn't open them.

    What's going on? Does it matter? How can I get my original machine info back? Thanks for any help. - orgade

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M9B7Y-JCTM2-WMV3W
    Windows Product Key Hash: /psudyA8aWEhUBBcrBNxZCHArFU=
    Windows Product ID: 89583-OEM-7355305-26451
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Partial Product Key: WMV3W
    License Status: Licensed


    Very odd.
    The Key installed is a System Builder Key - whereas yours should be either a OEM_SLP Key or a COA_SLP Key, judging from provenance of manufacturer and date of BIOS and SLIC table.
    For what version and edition of Windows is the license on the COA sticker on your machine?
    Have you or anyone else reinstalled this machine at any point? - or done a repair install?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 14, 2011 11:08 PM
    Moderator
  • "orgade" wrote in message news:750e2783-b6af-402b-a99c-473aee4db824...

    [Vista x64 build 6002 running on Dell 530S] Recently this "not genuine" msg showed up at the right-bottom of my screen. I backed up to a previous restore point and the msg disappeared. The build number also disappeared. More worrisome, in System Properties I see that the Product ID that I had when installing the machine has changed. I also recall seeing my name given as the licensee somewhere (on the System page?), but it's nowhere to be found now.

    I ran MGADiag and it shows the copy to be genuine, but with the new ID. It also shows that the license status (for the new product ID and a (partial) product key is "licensed." Entering the product key from my machine's case tag gave an error "appears to be invalid product key." There's a different partial product key in the report.

    The Diagnostic and Licensing results from MGADiag are below. When I went to the Certificate and License URLs given in the licensing report, I reached untrusted sites so I didn't open them.

    What's going on? Does it matter? How can I get my original machine info back? Thanks for any help. - orgade

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M9B7Y-JCTM2-WMV3W
    Windows Product Key Hash: /psudyA8aWEhUBBcrBNxZCHArFU=
    Windows Product ID: 89583-OEM-7355305-26451
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Partial Product Key: WMV3W
    License Status: Licensed


    Very odd.
    The Key installed is a System Builder Key - whereas yours should be either a OEM_SLP Key or a COA_SLP Key, judging from provenance of manufacturer and date of BIOS and SLIC table.
    For what version and edition of Windows is the license on the COA sticker on your machine?
    Have you or anyone else reinstalled this machine at any point? - or done a repair install?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thanks for the reply. I went through the slsvc routine mentioned in other posts, now my machine is activated, but with the new product ID. At least I sort of understand what's going on. The only thing I'm still missing is any notice that I'm the licensee, but I guess as long as the OS is again validated I guess I won't worry. (I also discovered how to re-paint the build number in the registry, big deal.) The only thing I've done that might have set off this validation business was to attach  a USB-powered backup drive. The drive (a WDC Passport Essential SE, 1 Tb) seems to have problems of its own and I'm suspecting firmware errors. Maybe they caused the reactivation. A day shot to hell figuring this out.
    Wednesday, June 15, 2011 12:17 AM
  • Oh, I forgot - Noel Paton asked

    >For what version and edition of Windows is the license on the COA sticker on your machine?

    It's Vista Home Premium ver. 6.0, build 6002, SP2.

    Wednesday, June 15, 2011 12:27 AM
  • Oof, one final thing - when checking the version no., I noticed I'm again (or still) stated to be the licensee in the About Windows tab. So all's well despite the ID change. I'll mark this thread closed. Thanks again - orgade

    ps - Some other posters about this same problem seem have been having trouble hand-entering the command-line stuff in the command window in order to run slsvc. They might be reminded that it's easy to cut & paste from the web pages by rt-clicking on the top bar of the cmd screen & going to edit in the drop-down.

    • Marked as answer by orgade Wednesday, June 15, 2011 12:40 AM
    Wednesday, June 15, 2011 12:40 AM