Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Activation of OneCare RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

     

    I am trying to activate Windows OneCare after installing from a CD purchased from a retail store.  Attempting to activate subscription results in a loop of repeating screens, each containing the message "continue online", endlessly. What am I doing wrong?  diablo696@live.com

     

    Monday, December 24, 2007 4:55 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Set your default web browser to be Internet Explorer. Open IE, go to Tools, Options, and clear all cookies and temporary Internet files.

    Close Internet Explorer.

    Open OneCare and click on subscribe.

    Sign in with your LiveID. (If you have never created a LiveID and don't know what that is, go to http://account.live.com and create a LiveID)

    Proceed with Activation.

    If that still fails, please contact support. Select the option that you are a trial or beta user to proceed to the email support form without validation, since you do not yet have a subscription.

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, December 24, 2007 2:06 PM
    Moderator