windows live onecare RRS feed

  • Question


    I thought I was trying the 90 trial version of one care, but after entering the credit card information, I realized that I was wrong. I have since decided that onecare isn't what I want. It has only been less than a month ago. Is there anyone to contact to get it cancelled and refunded.
    Tuesday, December 25, 2007 2:17 PM


All replies

  • You can cancel the purchased subscription and get a refund by contacting customer service/support.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.



    Tuesday, December 25, 2007 7:25 PM
  • I followed the process and sent request to cancel my subscription and got an error message:


    Contact Billing Support


    We apologize for the inconvenience. There was an error in the submission. Please try again later.
    Please visit Windows Live Help or Help community for additional assistance.
    I have now tried three times, on three different days, not impressed.  I have notified my Visa company that the transaction is not authorised and fraud.
    Thursday, January 24, 2008 10:06 AM
  • Bryan, if your email in your profile is correct (public forum information) check your email later today. I'm sorry that the submission didn't work for you.



    Thursday, January 24, 2008 12:37 PM