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    I thought I was trying the 90 trial version of one care, but after entering the credit card information, I realized that I was wrong. I have since decided that onecare isn't what I want. It has only been less than a month ago. Is there anyone to contact to get it cancelled and refunded.
    Tuesday, December 25, 2007 2:17 PM

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    You can cancel the purchased subscription and get a refund by contacting customer service/support.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

     

    -steve

    Tuesday, December 25, 2007 7:25 PM
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    I followed the process and sent request to cancel my subscription and got an error message:

     

    Contact Billing Support

    Error!

    We apologize for the inconvenience. There was an error in the submission. Please try again later.
    Please visit Windows Live Help or Help community for additional assistance.
     
    I have now tried three times, on three different days, not impressed.  I have notified my Visa company that the transaction is not authorised and fraud.
    Thursday, January 24, 2008 10:06 AM
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    Bryan, if your email in your profile is correct (public forum information) check your email later today. I'm sorry that the submission didn't work for you.

    -steve

     

    Thursday, January 24, 2008 12:37 PM
    Moderator