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Outlook crashes several times a day with CRM for Outlook add-in RRS feed

  • Question

  • Hi all, I have a 2011 onpremise installation and Outlook keeps on crashing several times a day and on several users. I turned trace on, and came up with the following trace. Can anyone please help me decode it ? I am have no clue on these types of files:

    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2013-02-12 08:28:40.341
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: EP01169L
    # CRMVersion: 5.0.9690.2838
    [2013-02-12 08:28:40.341] Process:OUTLOOK |Thread:3636 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-02-12 08:28:40.372] Process:OUTLOOK |Thread:3636 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-02-12 08:28:40.702] Process:OUTLOOK |Thread:4192 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-02-12 08:28:40.702] Process:OUTLOOK |Thread:4192 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-02-12 08:28:40.702] Process:OUTLOOK |Thread:3636 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2013-02-12 08:28:40.702] Process:OUTLOOK |Thread:3636 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2013-02-12 08:28:40.812] Process:OUTLOOK |Thread:3636 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:28:40.844] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:28:40.859] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:28:40.969] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-02-12 08:28:40.969] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:28:40.969] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:28:41.299] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-02-12 08:28:41.299] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:28:41.299] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2013-02-12 08:28:41.708
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: EP01169L
    # CRMVersion: 5.0.9690.2838
    [2013-02-12 08:28:41.708] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2013-02-12 08:28:41.708] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2013-02-12 08:28:41.708] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:28:41.708] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:28:41.708] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 67
    >hr = 0x80004002
    [2013-02-12 08:28:41.708] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 149
    >hr = 0x80004002
    [2013-02-12 08:28:41.708] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 84
    >hr = 0x80004002
    [2013-02-12 08:28:59.841] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-02-12 08:28:59.841] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:28:59.841] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:28:59.920] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-02-12 08:28:59.920] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:28:59.920] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:29:03.393] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-02-12 08:29:03.393] Process:OUTLOOK |Thread:3600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2013-02-12 08:29:03.503] Process:OUTLOOK |Thread:3636 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:29:03.503] Process:OUTLOOK |Thread:3636 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:29:10.684] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 121
    [2013-02-12 08:29:11.77] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\42148\src\application\outlook\addin\explorerevents.cpp Line: 77
    [2013-02-12 08:29:11.92] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2013-02-12 08:29:11.92] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2013-02-12 08:29:11.92] Process:OUTLOOK |Thread:5924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-02-12 08:29:11.92] Process:OUTLOOK |Thread:5924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-02-12 08:29:11.92] Process:OUTLOOK |Thread:3636 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:29:11.92] Process:OUTLOOK |Thread:5924 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\42148\src\application\outlook\addin\monitorevents.cpp Line: 132
    [2013-02-12 08:29:11.92] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:29:11.92] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:29:11.611] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-02-12 08:29:11.611] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:29:11.611] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:29:11.721] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-02-12 08:29:11.721] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:29:11.721] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:29:11.721] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State execution SUCCEED.OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-02-12 08:29:11.736] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:29:11.736] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:29:11.736] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-02-12 08:29:11.736] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-02-12 08:29:11.736] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2013-02-12 08:29:17.849
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: EP01169L
    # CRMVersion: 5.0.9690.2838
    [2013-02-12 08:29:17.849] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 140
    >OutlookItemFinder successfully initialized
    [2013-02-12 08:29:21.652] Process:OUTLOOK |Thread:2664 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-02-12 08:29:21.652] Process:OUTLOOK |Thread:2664 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-02-12 08:29:21.652] Process:OUTLOOK |Thread:2664 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::Starting handling thread. Function: CMAPIEventsListener::RunCallbackInternal File: c:\bt\42148\src\application\outlook\addin\mapieventslistener.cpp Line: 586
    [2013-02-12 08:29:21.652] Process:OUTLOOK |Thread:2664 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2013-02-12 08:29:21.652] Process:OUTLOOK |Thread:2664 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:5888 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:5888 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:1268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:1268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:4756 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:4756 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:4756 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailBackgroundReceive::Starting email background receive thread. Function: CEmailBackgroundReceive::RunCallbackInternal File: c:\bt\42148\src\application\outlook\addin\emailbackgroundreceive.cpp Line: 206
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:1268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailBackgroundSend::Starting email background send thread. Function: CEmailBackgroundSend::RunCallbackInternal File: c:\bt\42148\src\application\outlook\addin\emailbackgroundsend.cpp Line: 136
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:5888 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailTagger::Starting tagging thread. Function: CEmailTagger::RunCallbackInternal File: c:\bt\42148\src\application\outlook\addin\emailtagger.cpp Line: 184
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:1268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:4756 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:1268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:4756 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:5888 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2013-02-12 08:29:21.667] Process:OUTLOOK |Thread:5888 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2013-02-12 08:29:21.683] Process:OUTLOOK |Thread:0596 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-02-12 08:29:21.683] Process:OUTLOOK |Thread:0596 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-02-12 08:29:21.683] Process:OUTLOOK |Thread:0596 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2013-02-12 08:29:21.683] Process:OUTLOOK |Thread:0596 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2013-02-12 08:29:21.683] Process:OUTLOOK |Thread:0596 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::Starting background sync thread. Function: COutlookSyncManager::BackgroundSyncInternal File: c:\bt\42148\src\application\outlook\addin\outlooksyncmanager.cpp Line: 943
    [2013-02-12 08:29:21.683] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ShowNotPrimaryClientMessage failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:29:21.683] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key DelegateMailboxEnabled failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-02-12 08:29:22.673] Process:OUTLOOK |Thread:4756 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | BackgroundReceive PollingPeriod set via organization cache to 600000. Function: CEmailBackgroundReceive::HrGetBackgroundReceiveConfigurationServer File: c:\bt\42148\src\application\outlook\addin\emailbackgroundreceive.cpp Line: 1414
    [2013-02-12 08:29:22.673] Process:OUTLOOK |Thread:1268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | BackgroundReceive PollingPeriod set via organization cache to 600000. Function: CEmailBackgroundSend::HrGetBackgroundSendConfigurationServer File: c:\bt\42148\src\application\outlook\addin\emailbackgroundsend.cpp Line: 586
    [2013-02-12 08:29:22.673] Process:OUTLOOK |Thread:1268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: BackgroundSendLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 643
    [2013-02-12 08:29:22.673] Process:OUTLOOK |Thread:4756 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: TagPollingTime. Function: GetInitialPollingPeriod File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 643
    [2013-02-12 08:29:22.673] Process:OUTLOOK |Thread:1268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2013-02-12T07:29:22. Function: GetInitialPollingPeriod File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 656
    [2013-02-12 08:29:22.673] Process:OUTLOOK |Thread:4756 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2013-02-12T07:29:22. Function: GetInitialPollingPeriod File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 656
    [2013-02-12 08:29:22.720] Process:OUTLOOK |Thread:4756 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reg key TagPollingTime contains UTC time: 2013-02-11T16:37:19. Function: HrGetTimeFromRegistry File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 622
    [2013-02-12 08:29:22.720] Process:OUTLOOK |Thread:4756 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initial background receive sync set to 30000 milliseconds. Function: CEmailBackgroundReceive::Run File: c:\bt\42148\src\application\outlook\addin\emailbackgroundreceive.cpp Line: 266
    [2013-02-12 08:29:22.736] Process:OUTLOOK |Thread:1268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetInitialPollingPeriod File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 663
    >hr = 0x80004005
    [2013-02-12 08:29:22.736] Process:OUTLOOK |Thread:1268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initial background send sync set to 30000 milliseconds. Function: CEmailBackgroundSend::Run File: c:\bt\42148\src\application\outlook\addin\emailbackgroundsend.cpp Line: 192
    [2013-02-12 08:29:23.694] Process:OUTLOOK |Thread:0596 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: OutlookLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 643
    [2013-02-12 08:29:23.694] Process:OUTLOOK |Thread:0596 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2013-02-12T07:29:23. Function: GetInitialPollingPeriod File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 656
    [2013-02-12 08:29:23.694] Process:OUTLOOK |Thread:0596 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reg key OutlookLastUpdateTime contains UTC time: 2013-02-11T16:30:21. Function: HrGetTimeFromRegistry File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 622
    [2013-02-12 08:29:23.694] Process:OUTLOOK |Thread:0596 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initial outlook sync set to 30 seconds. Function: COutlookSyncManager::SyncToOutlook File: c:\bt\42148\src\application\outlook\addin\outlooksyncmanager.cpp Line: 991
    [2013-02-12 08:29:23.694] Process:OUTLOOK |Thread:0596 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::SyncToOutlook starting timer for 30 seconds Function: COutlookSyncManager::SyncToOutlook File: c:\bt\42148\src\application\outlook\addin\outlooksyncmanager.cpp Line: 1000
    [2013-02-12 08:29:28.330] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:28.361] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:28.896] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:28.911] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:28.911] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:28.911] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:28.911] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:28.911] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:28.958] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:28.958] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:29.6] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:29.6] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:29.53] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:29.53] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:29.100] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:29.100] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:32.918] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Starting UI Initilization. Function: CAddin::HrInitializeUI File: c:\bt\42148\src\application\outlook\addin\outlookui.cpp Line: 53
    [2013-02-12 08:29:32.981] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\42148\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2013-02-12 08:29:34.18] Process:OUTLOOK |Thread:5888 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: TagLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 643
    [2013-02-12 08:29:34.18] Process:OUTLOOK |Thread:5888 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2013-02-12T07:29:34. Function: GetInitialPollingPeriod File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 656
    [2013-02-12 08:29:34.18] Process:OUTLOOK |Thread:5888 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reg key TagLastUpdateTime contains UTC time: 2013-02-11T16:39:24. Function: HrGetTimeFromRegistry File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 622
    [2013-02-12 08:29:34.34] Process:OUTLOOK |Thread:5888 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initial email tagger sync set to 30000 milliseconds. Function: CEmailTagger::Run File: c:\bt\42148\src\application\outlook\addin\emailtagger.cpp Line: 268
    [2013-02-12 08:29:34.301] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\42148\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2013-02-12 08:29:34.333] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:34.584] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:34.584] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:34.600] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:34.600] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:34.600] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:34.615] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:34.615] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:34.631] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:34.631] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:34.662] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:34.662] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:34.678] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:34.678] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:34.772] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2013-02-12 08:29:34.772] Process:OUTLOOK |Thread:6096 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2013-02-12 08:29:34.788] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='CRMCORE', OrganizationId='{6A92B97B-4048-E211-8A49-005056B26DD0}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-02-12 08:29:34.788] Process:OUTLOOK |Thread:4848 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 1 Function: CAddinStateManager::HrClientInitMutex File:


    Romeo

    Tuesday, February 12, 2013 10:01 AM

Answers

  • Please make screenshot of any error you get when Outlook crashes/ freezes.
    Does Outlook close down straight away or does the program freeze and become unresponsive and then user has to kill the process in task manager?
    Please send me screenshot of the error message in the application log in event viewer when issue occurs.
    Can you please tell me if this is happening for 1 user or all users who use CRM 2011?
    What is the version of Windows Server you are using?
    Are all client PC Win 7 Prof 64 bit?
    Can You please make on ure CRM servers a tracing and Client trace file.
    I would like you to please uninstall the CRM addin from the client PC from add/ remove programs and when done, delete all folders in program files on hard drive for CRM/ MSCRM. Please then go into the registry by going to regedit on the client PC and please delete the folder/ hive of:
    HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM
    Please then from add/ remove programs delete Microsoft Windows Live Essentials and when done, re-install from link below:
    http://explore.live.com/windows-live-essentials?os=other
    Now please download new fresh CRM 2011 client for Outlook from below and install and configure it against the org, and when complete, please open Outlook and see if it is now stable or crashes again.
    If you have not already, please install Rollup 12 on CRM server and all clients.
    Please run fixmapi.exe which you can access by typing it in the search/ run both on start menu and this will clean up any issues and get latest files.
    If indeed still crashing when done all of the above, tell me exactly on what actions and what area of CRM in Outlook does it crash?


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    • Marked as answer by a_Romeo_ Tuesday, April 9, 2013 5:57 PM
    Tuesday, March 19, 2013 1:40 PM
  • Hi,

    I believe I caught the problem, by performing a full unistall and full install almost manually and analysing the trace files. The client was first installed following instructions on "how to install Outlook client for CRM 2011 without an Internet connection" (due to policy of the customer). The installation file tried to install several components but apparently it gave an error (actually two different errors) on two of the components:

    1. Microsoft SQL Server Compact 3.5 SP2 - although it stated it was installing SP2, in fact when you go to Control Panel and check what is installed it was SP1. So I manually installed SP2.

    2. Microsoft Sign In Assistant 6.5 - It didn't even install this one. Again I manually installed.

    I have it running on one client machine for over a week now, and no errors.

    Hope this helps someone. Thanks to everyone (Daniel Ovadia in particular who has advised multiple times!)


    Romeo


    • Marked as answer by a_Romeo_ Tuesday, April 9, 2013 5:55 PM
    • Edited by a_Romeo_ Tuesday, April 9, 2013 5:57 PM Thank you added
    Tuesday, April 9, 2013 5:55 PM

All replies

  • Please install UR12 on the client and try again.

    http://www.microsoft.com/en-us/download/details.aspx?id=36229


    Jackie Chen, Microsoft Online Community Support. Please remember to click “Mark as Answer” on the post that helps you. This posting is provided "AS IS" with no warranties, and confers no rights.

    Wednesday, February 20, 2013 6:41 AM
  • which outlook version are they using? How many mailadresse integrated and what kind of protocol are they using (mapi, pop, imap)? Which OS are they using? Is in outlook more than only the crm addin present? Are on these machine tool installed that may block registry settings, like AV?

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Wednesday, February 20, 2013 9:31 AM
  • Hi,

    Try installing UR12 for the client as well as for server.

    Which outlook version are you using currently?


    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer". Thanks and Regards, Yogesh Vijay Mulay

    Wednesday, February 20, 2013 1:08 PM
  • Hi all,

    thanks for the help:

    1.Customer is using R11 in client and server (Dynamics CRM 2011, on premise).

    2. Office 2010. One email account (on Exchange)

    3. Addins installed are:

    Enterprise Vaul addin (valkyrie.dll)

    Dynamics CRM (crmaddin.dll)

    PDF Converter 7.2 (Scansoft) (Outlookaddin.dll)

    and some Office14 normal addins (one note notifications, social conector, etc...) (I tried adding an image here but It is not working).

    PS: I would prefer not to install R12 if I can skip that for the time being.

    Thanks,

    Sérgio


    Romeo

    Thursday, February 21, 2013 10:41 AM
  • Hi Romeo,which kind of protocoll for the mailadresses is you´re customer using? mapi, pop, imap?Uncheck every other addins in outlook, to see if it is related to some of them, beacuse outlook often crashes when 3dr partie addins enabled...

    Also repair crm and office installation. If it is mapi, close outlook, move the OST file into another location, start outlook in safe mode and wait untill the OST file had loaeded again, then retart outlook normal mode.


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, February 21, 2013 10:50 AM
  • Hi Daniel, thanks!

    The error we get is not persistent (it doesn't always happen, and I am not able to replicate it when I want, it just happens several times a day). So I can pursue the disabling of the addins but I will not be able to diagnose it immediatelly because it can be ok now , and crash after lunch for some reason.

    I thought Exchange always used the same protocol: SMTP. But I am not a network expert, so if there is a way to see it for sure, just tell me how I can check the protocol and I will.

    Thanks,


    Romeo

    Thursday, February 21, 2013 11:09 AM
  • Romeo,

    exchange sounds very good, ok. Then move the ost when outlook is closed, and let it recreate.

    If this is an issue that isn´t reproducable, i would turn off the addins and see if it crashes again.. also repair is always a good option.


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, February 21, 2013 11:49 AM
  • Ok, I will try some of this. However it makes me wonder: an average user will have 7 to 10 addins in Outlook. All of them importante somehow (antivírus, pdf creation, etc...) If the only way to make CRM Addin to function properly is disabling everything else... pfff

    Romeo

    Thursday, February 21, 2013 2:50 PM
  • it depends on how the other addins are working, are they trying to indexing for example crm data, outlook will crash in the most configurations. I have a couple of addins and my outlook does not crash...

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, February 21, 2013 2:58 PM
  • Hi Daniel, first of all I really apprecciate that you take the time to help me out here. Really!

    as for the addins, everything was working properly before CRM addin came in the scene. So shouldn't we start thinking that it has something to do with the CRM addin and how it works, and not the way others work ? they have worked fine for ages... anyway... what I want in the end is to stop the crashing thing.... :)

    Thanks again,


    Romeo

    Thursday, February 21, 2013 3:04 PM
  • Romeo, 

    I understand that you have already third party add ins for years.. The Way you can try is to ask the publisher of the add ins to release a version that will work with CRM. When you open a case and Microsoft will determine an third party add in causes your issue, the case will be charged and the workaround would be to disable the add in... But you did not wrote if it is related to an add in? Were you able to check if the CRM will not crash after disabling all other add ins?


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Tuesday, February 26, 2013 3:33 PM
  • Hi Daniel, thanks for following up. I haven't been able to fully diagnose yet. It requires me to disable the addins and see the results "over a period of time", as I told you that I don't always get the error, only occasionally. I will keep you posted. Thanks again!

    Romeo

    Tuesday, February 26, 2013 4:08 PM
  • Hi Daniel, we have disabled all addins (except for the ones from Office14 which shouldn't be the problem). The error still persists... any suggestions ?

    Romeo

    Thursday, March 14, 2013 9:32 AM
  • repair office and crm, then rerun the config wizard, but let the addins all disabled..

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, March 14, 2013 9:51 AM
  • Done. No addins, repaired office and CRM. Let's see what the next couple of days bring us. Thanks.

    Romeo

    Thursday, March 14, 2013 10:38 AM
  • I just wanted to say thanks for this thread. We rolled out CRM last year and have been dealing with this issue as well on a number of machines. We've updated to the most recent rollout and are still effected as well. Would love to know what you find out if you get the chance to reply.

    I'm also curious what sort of software you're running. We're on 64x Enterprise running 32x Office 2010.

    Thanks,
    B_S

    Thursday, March 14, 2013 8:36 PM
  • Hi all, after a couple of days with all the addins disabled, we still have crashes on Outlook. Any other ideas of how to diagnose the problem ?

    Thanks!


    Romeo

    Monday, March 18, 2013 3:13 PM
  • Do u exactly know when it crashes? for example when u open a specific view?

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Tuesday, March 19, 2013 9:41 AM
  • No Daniel. The crash occurs without any pattern that we can identify so far, unfortunately. We have ruled out the addins... do you know of any other thing that is reported to cause errors ?

    Romeo

    Tuesday, March 19, 2013 1:08 PM
  • yes, but many things can cause a crash...

    recreate outlook profile, or OST, delete outcmd.dat..

    all updates hotfixes are not applied?


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Tuesday, March 19, 2013 1:16 PM
  • all updates, hotfixes are applied, up to RU11...

    Romeo

    Tuesday, March 19, 2013 1:19 PM
  • Please make screenshot of any error you get when Outlook crashes/ freezes.
    Does Outlook close down straight away or does the program freeze and become unresponsive and then user has to kill the process in task manager?
    Please send me screenshot of the error message in the application log in event viewer when issue occurs.
    Can you please tell me if this is happening for 1 user or all users who use CRM 2011?
    What is the version of Windows Server you are using?
    Are all client PC Win 7 Prof 64 bit?
    Can You please make on ure CRM servers a tracing and Client trace file.
    I would like you to please uninstall the CRM addin from the client PC from add/ remove programs and when done, delete all folders in program files on hard drive for CRM/ MSCRM. Please then go into the registry by going to regedit on the client PC and please delete the folder/ hive of:
    HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM
    Please then from add/ remove programs delete Microsoft Windows Live Essentials and when done, re-install from link below:
    http://explore.live.com/windows-live-essentials?os=other
    Now please download new fresh CRM 2011 client for Outlook from below and install and configure it against the org, and when complete, please open Outlook and see if it is now stable or crashes again.
    If you have not already, please install Rollup 12 on CRM server and all clients.
    Please run fixmapi.exe which you can access by typing it in the search/ run both on start menu and this will clean up any issues and get latest files.
    If indeed still crashing when done all of the above, tell me exactly on what actions and what area of CRM in Outlook does it crash?


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    • Marked as answer by a_Romeo_ Tuesday, April 9, 2013 5:57 PM
    Tuesday, March 19, 2013 1:40 PM
  • Hi,

    I believe I caught the problem, by performing a full unistall and full install almost manually and analysing the trace files. The client was first installed following instructions on "how to install Outlook client for CRM 2011 without an Internet connection" (due to policy of the customer). The installation file tried to install several components but apparently it gave an error (actually two different errors) on two of the components:

    1. Microsoft SQL Server Compact 3.5 SP2 - although it stated it was installing SP2, in fact when you go to Control Panel and check what is installed it was SP1. So I manually installed SP2.

    2. Microsoft Sign In Assistant 6.5 - It didn't even install this one. Again I manually installed.

    I have it running on one client machine for over a week now, and no errors.

    Hope this helps someone. Thanks to everyone (Daniel Ovadia in particular who has advised multiple times!)


    Romeo


    • Marked as answer by a_Romeo_ Tuesday, April 9, 2013 5:55 PM
    • Edited by a_Romeo_ Tuesday, April 9, 2013 5:57 PM Thank you added
    Tuesday, April 9, 2013 5:55 PM