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Vista Ultimate product key not valid

    Question

  • I'm trying to activate a legal copy of Vista Ultimate, however I'm receiving a message that the license key is not valid.  I was originally beyond the activation window, however I reset that today using the "slmgr -rearm" command.  This allowed me back into the OS but the key is still coming up invalid.

    I have no idea what would be causing this.  I opened the package myself and the software has not been installed on any other devices.

    What other options are available for resolving this issue?  Is there another command I can try?  Or a phone-activation method?

    I fear the key has been hijacked by someone else (this appears to be kind of easy to do based on my research tonight) but I don't know how to resolve the issue.

    Friday, February 04, 2011 3:06 AM

Answers

  • I resolved this issue today.  In essence, I booted to the install disc, reformatted the hard drive during the install sequence and installed the copy of Vista onto a clean, newly formatted drive.  I'm not exactly sure what caused the original issue (I never used a reinstallation disc) but think it may have been a botched upgrade somehow from XP to Vista.  Nonetheless, it installed cleanly today, and activated successfully.  So it wasn't a bad license code or hijacked code.

    Thanks all for the assistance.

    • Marked as answer by MHW_Florida Friday, February 11, 2011 10:00 PM
    Friday, February 11, 2011 9:59 PM

All replies

  • "MHW_Florida" wrote in message news:753b2e8b-d3ce-4108-a2a3-70af5c0cab44...

    I'm trying to activate a legal copy of Vista Ultimate, however I'm receiving a message that the license key is not valid.  I was originally beyond the activation window, however I reset that today using the "slmgr -rearm" command.  This allowed me back into the OS but the key is still coming up invalid.

    I have no idea what would be causing this.  I opened the package myself and the software has not been installed on any other devices.

    What other options are available for resolving this issue?  Is there another command I can try?  Or a phone-activation method?

    I fear the key has been hijacked by someone else (this appears to be kind of easy to do based on my research tonight) but I don't know how to resolve the issue.


    When in the process are you getting the 'not valid' message? - on entering the Key, or on activating it?
    If it's on entering the key. then the chances are that you have clean-installed an Upgrade disk/key
    If on attempting to activate it, then please read the following
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 04, 2011 10:05 AM
    Moderator
  • Thanks Noel-

    I'm getting the error upon validation attempt.  Here is teh MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {29719597-AAF3-4E92-96CA-F34725B53783}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{29719597-AAF3-4E92-96CA-F34725B53783}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1463818114-1352044450-3560942316</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20060828000000.000000+000</Date></BIOS><HWID>C4303507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>2B25A4270BA4586</Val><Hash>ZfnXxPeeFql/zyrDQBotpKMK0fk=</Hash><Pid>89409-707-0673212-65731</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300141-02-1033-6000.0000-1992009
    Installation ID: 013881966706369762960092227123302410223600605085061791
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 24W6P
    License Status: Initial grace period
    Time remaining: 21163 minute(s) (14 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAnJ9+zjebuorqTma/4LEaufL0snJKUsKzrFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M07   
      FACP   DELL    M07   
      MCFG   DELL    M07   
      ASF!   DELL    M07   
      SSDT   PmRef  CpuPm

    Friday, February 04, 2011 1:28 PM
  • Hello MHW_Florida,

     

     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

     Thank you,


    Darin MS
    Friday, February 04, 2011 9:27 PM
    Owner
  • Thanks Darin-

    That didn't work. 

    To give you some additional information - the computer originally was pre-loaded with XP.  I purchased a copy of Vista Ultimate to load onto the computer, and the key from that secondary install is the one that isn't working.  So I am guessing that the sticker on the bottom of the PC is for the XP load and I'm not surprised it isn't working with the Vista OS currently on the computer.

    It's all very frustrating.  I hope someone out there can help!!

    MHW

    Saturday, February 05, 2011 4:26 AM
  • You need to use the Windows Vista Ultimate 25-character product key that came with the Windows Vista Ultimate disc you said you purchased.  What does the writing on the Windows Vista Ultimate disc say?
    Carey Frisch
    Saturday, February 05, 2011 9:09 AM
    Answerer
  • Thanks Carey -

    Obviously that was the first key I tried.  The method in the message above was an attempt as suggested by another (Darin Smith). 

    When I attempt to activate Vista using the 25 character key that is on the plastic shell that holds the CDs, I receive a message that the key is not a valid key for Vista.

    Any advice is appreciated!  Is there anyone at Microsoft I can talk to?

    Thanks,

    MHW

    Saturday, February 05, 2011 2:47 PM
  • "MHW_Florida" wrote in message news:0db6be40-6f63-4367-bc81-961088c3453e...

    Thanks Carey -

    Obviously that was the first key I tried.  The method in the message above was an attempt as suggested by another (Darin Smith). 

    When I attempt to activate Vista using the 25 character key that is on the plastic shell that holds the CDs, I receive a message that the key is not a valid key for Vista.

    Any advice is appreciated!  Is there anyone at Microsoft I can talk to?

    Thanks,

    MHW


    Does the Key you are entering agree with the Key as seen in your report?
    If so, then you would appear to have purchased a counterfeit copy of Windows, which is using an OEM_SLP key in some way.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 06, 2011 6:41 AM
    Moderator
  • Given the information we now have, I agree with Noel.

      The problem is that the Windows Vista Key, currently being used, is known as an OEM SLP key.  That type of key is only used in PC built by large manufacturers that come with the Windows Pre-installed.  The key works injunction with an OEM Bios Flag found only on motherboards of PCs built by that manufacturer.

      Most likely the seller of that Windows included a hack that usually makes Windows think the correct Bios Flag is present in a PC that actually doesn't. But in this case, the hack appears to have failed.

     I highly recommend contacting the person or company that sold you the software and demand a full refund.  He/she may try to give you another key...don't accept it, get your money back.

     

    Thank you,


    Darin MS
    Wednesday, February 09, 2011 11:09 PM
    Owner
  • This is highly unlikely.  I was given this copy of Vista personally from a Microsoft Account Executive.  It came directly from a Microsoft employee, and was still sealed when I received it.

    Does anyone now if there is a Windows phone number I can call to try to resolve this issue?

    Friday, February 11, 2011 2:07 PM
  • "MHW_Florida" wrote in message news:2af626c1-f783-4f61-8d6c-ff8336670ca5...

    This is highly unlikely.  I was given this copy of Vista personally from a Microsoft Account Executive.  It came directly from a Microsoft employee, and was still sealed when I received it.

    Does anyone now if there is a Windows phone number I can call to try to resolve this issue?


    Unlikely as it may be, that is what the tool is telling us is the situation with your current installation. Can you confirm that the Key in use matches the Key in your disk package?
    Darin IS the MS support person in this forum.
    If, as you say, the package came sealed from an MS employee, what does it look like? If he bought it from the Company Store it should have a large round unremovable security sticker on it giving his employee # and saying Not for Resale. If it doesn't have that, then it carries the same caveats as any other piece of software 'given away' by anyone.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 11, 2011 2:23 PM
    Moderator
  • Hello MHW_Florida,

    The entire installation of Vista Ultimate that is on your Dell Latitude D620 laptop at the moment is a Dell OEM SLP installation of Vista Ultimate.

    This installation can only come from two sources:

    1.  The recovery partition for Vista Ultimate that would have been preinstalled by Dell on the computer before it was shipped to the original buyer of the computer.

    2.  The Dell Vista Ultimate Operating System Reinstallation Disc (a silkscreened disc supplied by Dell, and not a hologrammed Microsoft Windows Vista Ultimate installation disc).

    Both of the two sources listed above would install a Dell OEM SLP installation of Vista Ultimate, which by definition would be using only one product key, that being the Dell OEM SLP deployment key for Vista Ultimate, which ends in 9364X-37XGX-24W6P.

    Since you told us that the computer originally came with XP, that rules out possibility #1 and therefore leaves #2 as the only explanation.

    If you installed this installation with Dell OS Reinstallation discs (or a downloaded iso of same), and are trying to activate it with the product key from the company store packaged discs, then that could be the problem.  I would suggest doing a clean installation of Windows Vista Ultimate onto this computer using the disc(s) and the product key that came in the package purchased from the company store.

    Friday, February 11, 2011 3:21 PM
  • I resolved this issue today.  In essence, I booted to the install disc, reformatted the hard drive during the install sequence and installed the copy of Vista onto a clean, newly formatted drive.  I'm not exactly sure what caused the original issue (I never used a reinstallation disc) but think it may have been a botched upgrade somehow from XP to Vista.  Nonetheless, it installed cleanly today, and activated successfully.  So it wasn't a bad license code or hijacked code.

    Thanks all for the assistance.

    • Marked as answer by MHW_Florida Friday, February 11, 2011 10:00 PM
    Friday, February 11, 2011 9:59 PM
  • "MHW_Florida" wrote in message news:7cec5f51-81d6-4d4d-88a0-c5bf27b96ad7...

    I resolved this issue today.  In essence, I booted to the install disc, reformatted the hard drive during the install sequence and installed the copy of Vista onto a clean, newly formatted drive.  I'm not exactly sure what caused the original issue (I never used a reinstallation disc) but think it may have been a botched upgrade somehow from XP to Vista.  Nonetheless, it installed cleanly today, and activated successfully.  So it wasn't a bad license code or hijacked code.

    Thanks all for the assistance.


    Please post another MGADiag report - it would be interesting to compare the two.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 11, 2011 10:49 PM
    Moderator