Win7 Home Premium > Professional.. Activation Issue

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  The problem here is that the store is incompetent.

  What they appear to have done is reinstalled with a default Key for Win7 Pro, rather than Win7 Home premium - and usually there is no need to reinstall anyhow......

  let's check that what I think happened has in fact happened....

  To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
  (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
   Once saved, run the tool.
  Click on the Continue button, which will produce the report.
   To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - **in your own thread**, please

  Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
  http://www.microsoft.com/en-us/howtotell/Hardware.aspx

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, August 24, 2012 8:29 AM

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  My sticker reads: Windows 7, Home Prem OEM Software.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-CM74G-RPHKF-PW487
  Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
  Windows Product ID: 00371-177-0000061-85460
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {EA595093-96F3-4A65-B9A8-323D37C7D859}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120503-2030
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{EA595093-96F3-4A65-B9A8-323D37C7D859}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85460</PID><PIDType>5</PIDType><SID>S-1-5-21-501187523-830933202-2447260637</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2002</Version><SMBIOSVersion major="2" minor="7"/><Date>20120618000000.000000+000</Date></BIOS><HWID>C5E23E07018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00170-177-000006-00-4105-7601.0000-2272012
  Installation ID: 021341202041746044326225360435414612713902125634159433
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: PW487
  License Status: Initial grace period
  Time remaining: 28860 minute(s) (20 day(s))
  Remaining Windows rearm count: 3
  Trusted time: 8/24/12 7:01:32 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 8:24:2012 00:00
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAHKJeVyL3dMRkx/4fMLoMmrDjAAIKMMrEaBxZ5zQh
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            ALASKA        A M I
    FACP            ALASKA        A M I
    HPET            ALASKA        A M I
    MCFG            ALASKA        OEMMCFG.
    SSDT            AMICPU        PROC
    BGRT            ALASKA        A M I
  
  

  Friday, August 24, 2012 1:05 PM
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  Yep - as suspected, the store isntalled using the default Key for Pro.

  You may be able to persuade an operator to assist you to use your upgrade key - try this.

   

  telephone activation (operator calls)

   Click on the Start button

  in the Search box, type

  SLUI 4

   and hit the Enter key

  follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 

  If they can't help, then you'll have to reinstall Home Premium using the COA Key, and activate that, then use the Anytime Upgrade procedure  on that.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Noel D PatonModerator Sunday, September 9, 2012 2:45 PM
  • Marked as answer by Noel D PatonModerator Sunday, September 16, 2012 9:55 AM

  Friday, August 24, 2012 1:19 PM

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  Thanks, I'll try that.

  Friday, August 24, 2012 1:30 PM
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  If it doesn't work, you'll have to try and do it the other way.....

  Reinstall the original OS using a Retail disk, and your COA Key, and activate it, then apply your Anytime Upgrade.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, August 24, 2012 1:58 PM

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  Did Telephoning MS work?

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, September 9, 2012 2:44 PM

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