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Connections fail after "searching for the session" RRS feed

  • Question

  • I'm  a first-time user of SharedView, testing it between a Vista box and an XP box. 

     

    I am logged in to SharedView on both machines, using different credentials.  I have tried creating sessions on each and then connecting from the other.  In every case there is a delay of about a minute while a balloon shows

     

    Searching for the session

     

    followed by a return to the initial screen with the message

     

    This person is not available at this time

     

    Both machines are running Live OneCare.  I saw no pop-ups from OneCare, but I explicitly added SharedView.exe as a program that is allowed to access the internet. 

     

    Both machines are running SharedView version 8.0.3730.0.

     

    Any suggestions would be greatly appreciated.

     

    -- Pete

     

    Here's the SharedView log from the machine attempting to connect to a session that was started onthe other machine:

     

    Code Snippet

    [MC] 20:16:15:368 GMT [THREAD 3568]  [A] Log file started: 2008/03/19 20:16:15:368 GMT
    [MC] 20:16:15:368 GMT [THREAD 3568]  [I] Resetting ServerInfo Probe.
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.parts.Array
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.parts.Button
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.parts.Int
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.parts.List
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.parts.RichString
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.parts.String
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.parts.Tuple
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.pod.ConnMgr
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.apps.express.Express
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.apps.express.Telepointer
    [MC] 20:16:15:368 GMT [THREAD 3568]  [N] Protocol registration: placeware.apps.express.ExpressChat
    [MC] 20:16:15:383 GMT [THREAD 3568]
    [MC] 20:16:15:383 GMT [THREAD 3568]  [D] Http user-agent: Mozilla/4.0 (compatible ; MSIE 7.0.5730.11 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 20:16:15:383 GMT [THREAD 3568]  [W] No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 20:16:15:383 GMT [THREAD 3568]  [W] Trying to load default (English)...
    [MC] 20:16:15:415 GMT [THREAD 3568]  [C] Running client Version: Version %1
    [MC] 20:16:15:430 GMT [THREAD 3568]  [W] SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 20:16:15:430 GMT [THREAD 3568]  [I] ExpressMainWindow::OnCreate()c38968
    [MC] 20:16:15:430 GMT [THREAD 3568]  [I] ExpressDesktopWindow::OnCreate() - added message filter c389d8 alloc size: 1 size: 1
    [MC] 20:16:15:430 GMT [THREAD 3568]  [I] MessageFilters:  [I] c389d8
    [MC] 20:16:15:430 GMT [THREAD 3568]  [I] ExpressFeatureFlyout::ctor()c39ac0
    [MC] 20:16:15:430 GMT [THREAD 3568]  [I] ExpressLaunchWizard::OnCreate()c39ac0
    [MC] 20:16:15:430 GMT [THREAD 3568]  [I] ExpressFeatureFlyout::OnCreate()c39ac0
    [MC] 20:16:15:430 GMT [THREAD 3568]  [I] ExpressDesktopWindow::OnCreate() - added message filter c39b30 alloc size: 2 size: 2
    [MC] 20:16:15:430 GMT [THREAD 3568]  [I] MessageFilters:  [I] c389d8  [I] c39b30
    [MC] 20:16:15:633 GMT [THREAD 3568]  [I] ExpressDesktopWindow::OnCreate() - added message filter ce7ef8 alloc size: 4 size: 3
    [MC] 20:16:15:633 GMT [THREAD 3568]  [I] MessageFilters:  [I] c389d8  [I] c39b30  [I] ce7ef8  [I] 0
    [MC] 20:16:15:633 GMT [THREAD 3568]  [I] ExpressFeatureFlyout::ctor()ab7dc0
    [MC] 20:16:15:758 GMT [THREAD 3568]  [I] ExpressLaunchWizard::setRightSidePane - ChangeHeartBeatStage(AccessManagerB::OnNonInvite)
    [MC] 20:16:29:038 GMT [THREAD 3568]  [D] ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC'>https://svc.sharedview.com">https://svc.sharedview.com
    [MC] 20:16:30:101 GMT [THREAD 2568]  [I] (InetUtils) HttpSendRequest returned status code=200
    [MC] 20:16:30:226 GMT [THREAD 3568] Waiting for authentication request to return...
    [MC] 20:16:31:304 GMT [THREAD 3300] Service ticket request was successful!!!!
    [MC] 20:16:31:304 GMT [THREAD 3568] Service Token successfully retrieved!
    [MC] 20:16:31:304 GMT [THREAD 3568] MNCIAuthRequest - Passport auth succeeded
    [MC] 20:16:32:085 GMT [THREAD 3568] MNCIAuthRequest - MNCI auth succeeded
    [MC] 20:16:32:085 GMT [THREAD 3568] TicketUtil::CreatePropertyBag found 8 nodes.
    [MC] 20:16:32:101 GMT [THREAD 3568]  [I] AccessManagerB::initHeartbeating()
    [MC] 20:16:32:101 GMT [THREAD 3568]  [I] AccessManagerB::deleteHeartbeatConversation
    [MC] 20:16:32:101 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svc.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC'>https://svc.sharedview.com/RendezvousService/RendezvousService.asmx">https://svc.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 20:16:32:101 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::cancel
    [MC] 20:16:32:101 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 20:16:32:101 GMT [THREAD 3568]  [I] ExpressLaunchWizard::setRightSidePane - ChangeHeartBeatStage(AccessManagerB::OnNonInvite)
    [MC] 20:16:32:116 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::cancel
    [MC] 20:16:32:116 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 20:16:34:428 GMT [THREAD 3568]  [I] AccessManagerB::resumeHeartbeating()
    [MC] 20:16:34:428 GMT [THREAD 3568]  [I] AccessManagerB::resumeHeartbeating() - run
    [MC] 20:16:34:569 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 5
    [MC] 20:16:34:569 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::handleRedirect
    [MC] 20:16:34:569 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 20:16:34:569 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 20:16:34:569 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svw715.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC'>https://svw715.sharedview.com/RendezvousService/RendezvousService.asmx">https://svw715.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 20:16:35:210 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::nextGuestPasswordRequest(), server is https://svw715.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC'>https://svw715.sharedview.com/RendezvousService/RendezvousService.asmx">https://svw715.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 20:16:35:210 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 20:16:35:350 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::notification(MSCFResetSessionGuestPasswordResults)0
    [MC] 20:16:35:350 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 20:16:38:522 GMT [THREAD 3568]  [I] MSCFJoinConversation m_currentServiceUrl = https://svc.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC'>https://svc.sharedview.com/RendezvousService/RendezvousService.asmx">https://svc.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 20:16:38:647 GMT [THREAD 3568]  [I] MSCFJoinConversation m_currentServiceUrl = https://svw728.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC'>https://svw728.sharedview.com/RendezvousService/RendezvousService.asmx">https://svw728.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 20:17:39:438 GMT [THREAD 3568]  [I] ExpressFoundationWindow got launcher eFinished Event
    [MC] 20:17:39:438 GMT [THREAD 3568]  [I]  ExpressFoundationWindow :: consoleSessionFinished -ExpressSessionLauncherEvent: eFinishedLookupFailed
    [MC] 20:17:39:438 GMT [THREAD 3568]  [I] ExpressFeatureFlyout::ctor()259e4d0
    [MC] 20:17:39:438 GMT [THREAD 3568]  [I] ExpressFeatureFlyout::dtor()ab7dc0
    [MC] 20:17:39:438 GMT [THREAD 3568]  [I] ExpressDesktopWindow::dtor() - removed message filter ab7e30 alloc size: 4 size: 3
    [MC] 20:17:39:438 GMT [THREAD 3568]  [I] MessageFilters:  [I] c389d8  [I] c39b30  [I] ce7ef8  [I] 0
    [MC] 20:17:39:454 GMT [THREAD 3568]  [W] SQM Upload: Failed to upload any sqm files!
    [MC] 20:17:39:454 GMT [THREAD 3568]  [I] ExpressLaunchWizard::setRightSidePane - ChangeHeartBeatStage(AccessManagerB::OnNonInvite)
    [MC] 20:17:39:454 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::cancel
    [MC] 20:17:39:454 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 20:17:39:454 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 20:17:42:016 GMT [THREAD 3568]  [I] AccessManagerB::stopHeartbeating
    [MC] 20:17:42:016 GMT [THREAD 3568]  [I] AccessManagerB::deleteHeartbeatConversation
    [MC] 20:17:42:016 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::cancel
    [MC] 20:17:42:016 GMT [THREAD 3568]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 20:17:42:016 GMT [THREAD 3568]  [I] ExpressLaunchWizard::setRightSidePane - ChangeHeartBeatStage(AccessManagerB::OnNonInvite)
    [MC] 20:17:42:032 GMT [THREAD 3568]  [I] ExpressMainWindow::dtor()c38968
    [MC] 20:17:42:032 GMT [THREAD 3568]  [I] ExpressDesktopWindow::dtor() - removed message filter ce7ef8 alloc size: 4 size: 2
    [MC] 20:17:42:032 GMT [THREAD 3568]  [I] MessageFilters:  [I] c389d8  [I] c39b30  [I] ce7ef8  [I] 0
    [MC] 20:17:42:032 GMT [THREAD 3568]  [I] ExpressLaunchWizard::dtor()c39ac0
    [MC] 20:17:42:047 GMT [THREAD 3568]  [I] ExpressFeatureFlyout::dtor()c39ac0
    [MC] 20:17:42:047 GMT [THREAD 3568]  [I] ExpressDesktopWindow::dtor() - removed message filter c39b30 alloc size: 4 size: 1
    [MC] 20:17:42:047 GMT [THREAD 3568]  [I] MessageFilters:  [I] c389d8  [I] c39b30  [I] ce7ef8  [I] 0
    [MC] 20:17:42:047 GMT [THREAD 3568]  [I] ExpressDesktopWindow::dtor() - removed message filter c389d8 alloc size: 4 size: 0
    [MC] 20:17:42:047 GMT [THREAD 3568]  [I] MessageFilters:  [I] c389d8  [I] c39b30  [I] ce7ef8  [I] 0
    [MC] 20:17:42:047 GMT [THREAD 3568]  [I] ExpressFeatureFlyout::dtor()259e4d0
    [MC] 20:17:42:047 GMT [THREAD 3568]  [I] ExpressDesktopWindow::dtor() - removed message filter 259e540 alloc size: 4 size: 0
    [MC] 20:17:42:047 GMT [THREAD 3568]  [I] MessageFilters:  [I] c389d8  [I] c39b30  [I] ce7ef8  [I] 0

     

     

    Wednesday, March 19, 2008 8:32 PM

Answers

  • Yes, this was intended.  The reason it was done this way was for privacy. 

     

     

    Thursday, March 20, 2008 12:17 AM

All replies

  • It seems that I may have just not been sprinting from one PC to the other quickly enough.  (One is upstairs, the other down -- at least I got a workout! )

     

      Is "This person is not available at this time" the intended error message when the initiator of the session doesn't accept the new person joining in?  It seems to me that there should be (at least) three distinct error messages -- one for when the session cannot be located, one for when the organizer explicitly rejects the join, and one for a timeout when the organizer neither accepts nor rejects the join.

     

    -- Pete
    Wednesday, March 19, 2008 9:22 PM
  • Yes, this was intended.  The reason it was done this way was for privacy. 

     

     

    Thursday, March 20, 2008 12:17 AM
  • Thanks, David, for the quick and concise response.

     

    (It does make debugging difficult, however.)

     

    -- Pete

    Thursday, March 20, 2008 1:31 AM