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Can't activate preinstalled vista home basic RRS feed

  • Question

  • It sais buy new product key, enter new product key, activate on phone. I tried modem, phone, and dsl. please help me microsoft. It expires in 22 days.
    Thursday, March 8, 2007 1:18 AM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Thursday, March 8, 2007 2:39 AM
    Moderator

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Thursday, March 8, 2007 2:39 AM
    Moderator
  • actually..  i also having the same problem you have.

    well.. if you purchase the genuine widows vista, i recommend you to call the phone system nuber given (you only may view the phone number when you enter the right product key). then enter the phone system number one by one..if failll consult with the microsoft at your nearest location..

     

    my copy of genuine vista deactivated after i add 1gb ram into... now running 100% smooth and my windows activated.

    Thursday, March 8, 2007 7:43 AM