Confirmation of cancellation, but I have not cancelled. RRS feed

  • Question


    I'm finding it impossible to contact Microsoft about this issue, have followed the instructions at http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2 but it just loops asking me to log in then to confirm by logging in then logging in etc. 


    I have just received a cancellation email for my OneCare and Hotmail Plus subscriptions....why?? These are new subscriptions to a new Live ID only a few days old, I have NOT cancelled them myself.


    Can someone please tell me how to contact support? Now that I've realised how difficult it is to do business with Microsoft I think I'll be going elsewhere.

    Wednesday, December 5, 2007 10:28 AM


  • I'm sorry that the support flow is being problematic for you.

    Since your also received a cancellation notice for Hotmail Plus, I wonder if your credit card information on file is not valid. Sign in at http://billing.microsoft.com to check and update this.

    Also, since you are dealing with a Hotmail Plus subscription, you may be able to reach support for them more easily - http://support.msn.com - as long as the account is not already cancelled.

    If the accounts are indeed cancelled and you are unable to renew them via the Billing site, OneCare support can be reached via email per the FAQ entry that you already followed. Use the option to identify yourself as a trial/beta user to get an email case opened up.



    Wednesday, December 5, 2007 3:51 PM