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XP Home Key Doesn't Work RRS feed

  • Question

  • I just reloaded XP Home Edition on my son's ol eMachine.  The Product Key on the 'Auth Microsoft label come back as "The CD key that you have entered is not valid"  What to do next?  Can I call Microsoft to get this activated or ??? 

    Tuesday, September 4, 2007 12:21 AM

Answers

  • J6,

     

    This is the Office Genuine Advantage Forum. You should have posted in the Windows Genuine Advantage forum. 

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Office Genuine Advantage Forum Manager

    Friday, September 7, 2007 4:02 AM

All replies

  • Tuesday, September 4, 2007 3:23 AM
  • J6,

     

    This is the Office Genuine Advantage Forum. You should have posted in the Windows Genuine Advantage forum. 

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Office Genuine Advantage Forum Manager

    Friday, September 7, 2007 4:02 AM