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Non genuine Windows error installing Security Essentials RRS feed

  • Question

  • I purchased my PC with windows on it from a major Australian retailer, I still have the install disks, every validation test I can find with Microsoft tells me I have a genuine version except when trying to install Security Essentials, can someone please check that my version is genuine, and direct me too a fix for this.


    Cannot complete the Security Essentials instulation
    http://windows.microsoft.com/en-AU/windows/products/security-essentials/support?mkt=en-us&hr=0x80070005

    ErrorCode 0x80070005
    *Your PC must run genuine Windows to install Microsoft Security Essentials. Internet access fees may apply
    while downloading.

    ----


    I tried this so far. Removed all Anti virus software from my pc, did a clean boot of windows 7 and also recreated the licensing store

    --

    Also when using the Microsoft Genuine Advantage Diagnostics Tool 1.90027.0 . I get this error

    Failed to create output files hr = 0x80070002 Please contact support

    I did note that it had copied the info to Clipboard however and post the result below:


    -----------------------------------------
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VJ6P7-TDTCM-89C6C
    Windows Product Key Hash: 13Rs+HOZG6Iq1TPNw3esh4oeyQk=
    Windows Product ID: 00359-OEM-8702972-45221
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C0925F50-8BE9-47EB-8EBA-C488FAD5FFAB}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C0925F50-8BE9-47EB-8EBA-C488FAD5FFAB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-89C6C</PKey><PID>00359-OEM-8702972-45221</PID><PIDType>3</PIDType><SID>S-1-5-21-2937196426-3056927835-2067049542</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0702   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100827000000.000000+000</Date></BIOS><HWID>E5353207018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>445EC3B0D13F864</Val><Hash>8K39okTQ3Vn5VK6bGfs98vMH5Yc=</Hash><Pid>70141-050-7686537-56667</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-029-745221-02-3081-7601.0000-1172012
    Installation ID: 019865573103238505352216900804170596711886616296527815
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 89C6C
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 26/04/2012 2:40:28 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:26:2012 06:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GGKkcIWWv+qdkjkHh2kyxBWWOfc4aSzTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      GSCI   A_M_I_  GMCHSCI

    Thursday, April 26, 2012 4:40 AM

Answers

All replies

  • "CraigsBald" wrote in message news:7578c374-bd17-4803-b596-3ea1683e54aa...

    I purchased my PC with windows on it from a major Australian retailer, I still have the install disks, every validation test I can find with Microsoft tells me I have a genuine version except when trying to install Security Essentials, can someone please check that my version is genuine, and direct me too a fix for this.


    Cannot complete the Security Essentials instulation
    http://windows.microsoft.com/en-AU/windows/products/security-essentials/support?mkt=en-us&hr=0x80070005

    ErrorCode 0x80070005
    *Your PC must run genuine Windows to install Microsoft Security Essentials. Internet access fees may apply
    while downloading.

    ----


    I tried this so far. Removed all Anti virus software from my pc, did a clean boot of windows 7 and also recreated the licensing store

    --

    Also when using the Microsoft Genuine Advantage Diagnostics Tool 1.90027.0 . I get this error

    Failed to create output files hr = 0x80070002 Please contact support

    I did note that it had copied the info to Clipboard however and post the result below:


    -----------------------------------------
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VJ6P7-TDTCM-89C6C
    Windows Product Key Hash: 13Rs+HOZG6Iq1TPNw3esh4oeyQk=
    Windows Product ID: 00359-OEM-8702972-45221
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0702   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100827000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Partial Product Key: 89C6C
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 26/04/2012 2:40:28 PM

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

     
     
    There appears to be no problem with WGA/MGA - I suspect that your problem may lie with residuals from either malware, or previous AV installations.
    You should repost in the Answers MSE forum for assistance.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 26, 2012 9:29 AM
    Moderator
  • Per Noel's reply, perhaps I might save you some time.

    Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply (no need to quote this post):

    1a. When (approx. date) did you purchase the computer?

    1b. Did Win7 come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade from Vista to Win7?

    2. Is it a Win7 64-bit computer?  See...

       • Is my PC running the 32-bit or 64-bit version of Windows?
          http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

    3a. Was Microsoft Security Essentials (MSE) offered & installed via Windows Update or did you intentionally choose to install it?

    3b. When (exact date, preferably) did you first attempt to install MSE?

    4. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE?

    5. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?

    6. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

    7. Are ALL of the following updates listed in View installed updates (not Update History)? [1]

        (a) KB2675157, KB2656373 & KB2653956;

        (b) KB2633873, KB2621440, KB2667402, KB2641653, KB2665364 & KB2647518;

        (c) KB2654428, KB2631813, KB2644615, KB2584146, KB2656356 & KB2585542;

        (d) KB2633171 or KB2556532 [<=TELL ME WHICH ONE]

        (e) KB2544521 or Windows Internet Explorer 9 [<=TELL ME WHICH ONE]

    8. Is Chrome or any other alternate browser installed besides

    9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; Advanced System Optimizer; TuneUp Utilities; WinMaximizer; WinSweeper; CCleaner)?

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Related references may include:

    Check list for installing Microsoft Security Essentials
    http://answers.microsoft.com/thread/bf757e6a-e320-4a67-92bc-767e6acb26c4

    Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean up my already-infected computer?
    http://answers.microsoft.com/thread/87058857-d181-4019-a723-efd9a49d9275

    ==================================================
    [1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Thursday, April 26, 2012 10:04 PM
  • "PA Bear MS MVP" wrote in message news:065130a6-d13f-4f68-8e65-78466a162514...

    Per Noel's reply, perhaps I might save you some time.

     

    Egad, Sir!
    I have to admit I was thinking about attaching one of your boilerplates to my response- but didn't fancy having to then respond if the OP came back to me here, rather than posting to the Answers forums :)
     
     
    Have at it!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 27, 2012 11:12 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Tuesday, May 1, 2012 8:08 PM