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Product Activation Blocked Code: 0xC004C003 RRS feed

  • Question

  • Needless to say, this is quite irritating.  I purchased this as a digital download -directly- from the Microsoft Market.  It validates as genuine, but says the product key is blocked from activation. I stress, I bought this directly from the MS Market, not eBay or some shady back alley store....  And of course, they want to charge me $50 for direct support too...  I bought this less than a week ago, as an upgrade for Vista 64bit on my laptop (clean install).

    EDIT: ok, been looking at others problems.....There is a LOT of people with the same problem.  Most seem to have come from copies bought on eBay or the like.  Another common factor seems to be windows update.  Many say that their keys are now invalid or blocked after updating. I just updated tonight, and now this problem appears.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-9B4TV-WDRCQ-DQ4YF
    Windows Product Key Hash: b/AgCNBJrH2BGd2/d642b/YXKH4=
    Windows Product ID: 00359-032-8487852-85801
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0FB9E029-AFBB-4BF0-8B94-67D30CA11845}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0FB9E029-AFBB-4BF0-8B94-67D30CA11845}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DQ4YF</PKey><PID>00359-032-8487852-85801</PID><PIDType>5</PIDType><SID>S-1-5-21-2416777909-3761379446-364505723</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>P-7805u        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>9C.23.00       </Version><SMBIOSVersion major="2" minor="5"/><Date>20091001000000.000000+000</Date></BIOS><HWID>1E943507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-032-848785-01-1033-7601.0000-2462011
    Installation ID: 001231998595904754304952574276814616964960704314627970
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DQ4YF
    License Status: Initial grace period
    Time remaining: 34620 minute(s) (24 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 9/3/2011 8:56:42 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAgACAAAAAgABAAEA6GFUugIAXHSqBUamIgHAZWgUcKZ2GP4qRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   GATEWA  SYSTEM 
      SSDT   PmRef  CpuPm

     



    • Edited by M Church Sunday, September 4, 2011 1:21 AM
    Sunday, September 4, 2011 1:03 AM

Answers

All replies

  • Contact the Microsoft Store where you opened your account.  Several users are reporting that the Microsoft Store had a problem this week causing this sort of problem.  The Store is resolving the issue.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, September 4, 2011 3:26 AM
    Answerer
  • As I said, I didn't buy it from a physical store.  It was a digital download from Microsoft Store, aka http://www.microsoftstore.com/store/msstore/pd/productID.235488300/flyout.true

    Yes, I paid more than if I had gotten it from NewEgg, or even Wal-Mart.  But I wanted to get my update done quickly.  Never did I expect to have issues with a program purchased directly from the Source.... Anyone having this issue with their Mac ? Haha I bet not...


    • Edited by M Church Sunday, September 4, 2011 1:49 PM
    Sunday, September 4, 2011 1:48 PM
  • As I said, call them.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, September 4, 2011 2:15 PM
    Answerer
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 9:36 PM
    Wednesday, September 7, 2011 9:36 PM
  • I had this same problem and I thank you for posting the fix here. It worked like a charm. However, I was not impressed with my experience with Microsoft's customer service at all. I called the service number and was, at least, able to speak with a real person in a reasonable amount of time. I only had to be transferred once, but then I was told that Microsoft was having trouble with some of the activation keys they sold and that I would receive a call back in two days. Five days later I still had not received a phone call, so I went online tonight looking for a way to email customer service with my issue. From what I can tell, there is no way to actually obtain a CS email address on your email contact page. It's just an infinite loop of questions that link to support pages and then back to the email contact page. I understand the desire to steer people toward support pages that will quickly solve there issues without help from a live CS agent, but that page is absolutely ridiculous. There should be some way to obtain an email address on the email contact page.

    After that, I tried logging into the account that was created when I purchased my Windows upgrade. I used a different email address and so an account was created for me and a temporary password was sent along with my order confirmation. The temp password didn't work, so I tried to reset my password. After about 15-20 failed attempts to type in the verification characters I tried the audio and had about as much luck. I know I got it correct a number of times. Clearly that system was not working correctly or the account that was created with that email address has been removed from your system.

    Overall, this has been a complete pain and I have very little good to say about your customer service. Especially when I compare it to my experiences with Apple's customer service. I have walked into an Apple store on two occasions with an iPhone or iPod that doesn't work and then walked out with a brand new one ten to fifteen minutes later. I actually like Windows, but you're like dealing with the IT guy at work who has never even looked at the front end of our website. I am committed to using Apple for phone, music, and tablet, but I have still been hanging onto the idea that I'm better off with Windows for my desktop and can get a better value with Windows for my laptop. After this experience I'm really starting to wonder if that's still the case.

    Friday, September 9, 2011 5:09 AM
  • Please observe announcement 2 above.  You should not reply to someone else's thread unless you are discussing the original poster's issue.  To discuss your own issue please use the Ask a Question link above to start your own thread, even if your issue has a similar root cause to the original poster's.  It becomes very difficult to respond correctly to poster's when several threads are interwoven into one.

    Please note that this is not Microsoft.  Most of your comments seem to be addressed to them.  This is only a user to user self-help forum hosted on Microsoft's servers for the convenience of Microsoft users.  Most of your comments seemed to be aimed at Microsoft so please consider making feedback directly to them. 

    http://microsoftcorp.suggestionbox.com/

    This forum is not monitored for technical content by Microsoft personnel like many of the programmatic forums and some of the forums on TechNet.  This forum is only moderated by volunteer users for things like violations of the terms of use.  Some MSFT personnel do read and respond in these forums but there is no guarantee that any issue will be triaged and distributed for action.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, September 9, 2011 2:31 PM
    Answerer