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Service Desk Edition RRS feed

  • Question

  • I purchased the 2.0 version.  When I received it today, I noticed that it is in a flat case and at the top says "Service Desk Edition." It lists all the features, but the size of the package and "service desk edition" are throwing me off.  Is this product what I had previously on my pc?  What is, if any, the difference with the "Service Desk Edition" and the standard?

    Thursday, June 5, 2008 4:54 AM

Answers

  • The package is different, but it is a valid retail copy and the key will work.

     

    Are you going to use it to renew a subscription? Is OneCare still installed on your PC? You don't need to uninstall/reinstall and even if you already have uninstalled, you don't need to CD except for the retail key.

     

    If OneCare is on the PC and in need of renewal, 

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If OneCare has been uninstalled, install from http://onecare.live.com and activate before the trial period is up (15 days if OneCare was on the PC previously) and activate with a LiveID and the retail key from inside the package. If, upon signing in with the LiveID, it reports you already have a subscription in need of renewal or expired, go to the Billing site per the above and renew with the retail key.

     

    -steve

    Thursday, June 5, 2008 1:08 PM
    Moderator