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    I've been using Windows 7 for a while now, and it suddenly says that it's not genuine. So I enter my product key, and now it says that I need to validate it.

    Though I bought it. Do I need to buy it again?
    Sunday, February 13, 2011 1:33 AM
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    Thread Summery:

      *We have a computer that has a Windows 7 install using an OEM SLP key but the key is unable to Self-Activate the Windows because the required OEMM Bios Flag is not present.

      *The computer has a CoA sticker containing a Key that is not being accepted by Windows, for unknown reasons. 

      *This CoA Key is most likely Genuine however, I am unable to confirm it (thru the Forums) because you do not want to post a full Product key in a Public Forum.


    At this point KK9RC has a few options:

    1) Reinstall Windows using the disks included with the Computer and the Product key listed on the CoA sticker.

    or

    2) Contact Microsoft Assisted Support either using the link provided by Carey (for Chat Based  Support) or one of the below links (for Phone based support) in the hope they can supply a resolution that doesn't require reinstalling:

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, February 16, 2011 11:48 PM
    Wednesday, February 16, 2011 11:48 PM
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    The standard request on this subject is: 

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    someone will look at the the report and try to diagnose the problem. 

     

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 13, 2011 2:42 AM
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    Cbarnhost,

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a7
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {4E07872D-5F14-4015-99F1-FD386379CC89}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kaillus\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4E07872D-5F14-4015-99F1-FD386379CC89}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3595888565-4058379472-4066470563</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1403   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100820000000.000000+000</Date></BIOS><HWID>21B93607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-0432011
    Installation ID: 006743924820048356486534996213476842637064732195905332
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 2/12/2011 9:35:23 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:12:2011 17:35
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEA6GFGnKrIinyWkgywWtZcEq7j742MFUIa

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 082010 APIC1036
      FACP 082010 FACP1036
      SRAT AMD   FAM_F_10
      HPET 082010 OEMHPET0
      MCFG 082010 OEMMCFG 
      OEMB 082010 OEMB1036
      INFO 082010 AMDINFO 
      NVHD 082010 NVHDCP 
      SSDT A M I POWERNOW


    Sunday, February 13, 2011 5:35 AM
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    Cbarnhost,

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a7
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
     

     
    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1403   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100820000000.000000+000</Date></BIOS>

     
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 2/12/2011 9:35:23 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A7
     

     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
     

     

    Your installation of Windows 7 is based on an OEM_SLP Key  - such Keys are only issued to large OEMS for use in installing to their own manufacture, and are invalid on any other machines. They cannot be sold on the open market. Your machine appears to be a non-name self-build, using a retail motherboard.
    You were sold a counterfeit.
    You need to try  and claim a refund - and then purchase a legal Full Retail cop of Windows.

     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 13, 2011 10:06 AM
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    Noel,

    Actually, I bought it custom built from NCIX.
    Sunday, February 13, 2011 4:56 PM
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    Noel,

    Actually, I bought it custom built from NCIX.

    Interesting - I have no idea whether they qualify as a Large OEM, but I suspect that they do (one could wish they'd flag their systems better!)
    Can you confirm that the product Key you've been entering is NOT the same as the one quoted in your report?
    Note that  you need to change the Key to the one on your COA sticker - not just type in the same key again, as he OEM_SLP key in use here depends on a SLIC table in the BIOS which is missing (which is one more reason why I thought it was a retail board)
    Once you have the new Key in place , you will need to activate by phone.
     
     
    --


     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 13, 2011 5:09 PM
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    Noel,

    I tried activating the computer through a keyfinder, but it came up with 'not a valid key'. So I tried the COA key but that didn't work either. I was confused, so I tried uninstalling and reinstalling the key. That didn't work either. I was forced to get a key off the Internet, and it activated successfully, but now it says it's not genuine.

    My COA key is XXXXX-XXXXX-C***2-TKWRC-BKF9W. The COA key is the key on the side of your computer, right?
    • Edited by KK9RC Sunday, February 13, 2011 8:48 PM Product Key Clearing
    Sunday, February 13, 2011 7:49 PM
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    Noel,

    I tried activating the computer through a keyfinder, but it came up with 'not a valid key'. So I tried the COA key but that didn't work either. I was confused, so I tried uninstalling and reinstalling the key. That didn't work either. I was forced to get a key off the Internet, and it activated successfully, but now it says it's not genuine.

    My COA key is XXXXX-XXXXX-C***2-TKWRC-BKF9W. The COA key is the key on the side of your computer, right?

    Please remove the first two groups from your COA key - it may be discoverable (and yes, the sticker on the side is the COA Sticker).
    Does the COA sticker  say that the OS is Windows 7 Home Premium, or something else?
    does it look like this
     
    or like this
     
    If the former - what manufacturer name is on it, and does it conform to the specs?
    If the latter, does it conform to the specifications?
     
    The Keyfinder will only show the OEM_SLP Key currently in use - which cannot be activated over the internet or the phone (I'm not sure whether it is an 'allowed' key for input)
    You need to change the Key to the one on the sticker.
     
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 13, 2011 8:22 PM
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    The latter. Yup.

    How do I edit my posts?
    Sunday, February 13, 2011 8:26 PM
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    Look for the edit button to the right of the [green arrow - reply] on the bottom of your message.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 13, 2011 8:30 PM
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    The latter. Yup.

    How do I edit my posts?

    That explains why the OEM_SLP key doesn't work then :)
    Like I say, you need to change the Key to the one on your sticker, and try internet activation
    run another MGADiag report, and post it back in your response
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 13, 2011 9:17 PM
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    Noel,

    When I try to change my 'fake' key to my real key, it says my real key isn't valid. What do I do?
    Sunday, February 13, 2011 9:59 PM
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    Noel,

    When I try to change my 'fake' key to my real key, it says my real key isn't valid. What do I do?

    What's the EXACT wording?
    Check that you are entering the right characters - some are easily confused. Use a bright light and magnifier (I usually carry a torch just for that), and/or get someone else to read them.
    ('O' does not exist - it's a 'Q' -  check Y/V, 2/Z, and 8/B etc.)
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 13, 2011 10:07 PM
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    The product key you have entered does not appear to be a valid Windows 7 product key.

    Please check your product key, and type it again.

    Note: I had to use SLUI 3.exe to get this error message. Does that change anything?
    Sunday, February 13, 2011 11:18 PM
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    The product key you have entered does not appear to be a valid Windows 7 product key.

    Please check your product key, and type it again.

    Note: I had to use SLUI 3.exe to get this error message. Does that change anything?

    It shouldn't - Were you unable to use the link in System Properties? what was the problem there?
     
    Your Sticker does say "Windows 7 Home Premium" doesn't it?

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 13, 2011 11:59 PM
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    Noel,

    "Windows 7 Home Prem."

    When I click it through System Properties, it just shows the Genuine message.
    Monday, February 14, 2011 12:52 AM
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    Noel,

    "Windows 7 Home Prem."

    When I click it through System Properties, it just shows the Genuine message.

    I suspect that when you got the Key from the internet to kludge the system, you perhaps downloaded and installed a Loader program? If so, then you need to Uninstall it.
    Once that's done, then hopefully your system should accept the proper key.
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 14, 2011 1:00 AM
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    I got it from YouTube..

    So.. uhh... no.. not that I know of.
    Monday, February 14, 2011 1:27 AM
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    Unfortunately, you will not be able to change the OEM SLP product key.  You will need to reformat the hard drive and install a genuine "full version" edition of Windows 7 using a genuine Windows 7 installation DVD.  You can purchase a genuine Windows 7 full version edition from the Microsoft Store.

    Example: Windows 7 Home Edition- Full Version

    Carey Frisch
    Monday, February 14, 2011 1:51 AM
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    "Carey Frisch" wrote in message news:9667f330-7846-4921-9203-755f59ce7d11...

    Unfortunately, you will not be able to change the OEM SLP product key.  You will need to reformat the hard drive and install a genuine "full version" edition of Windows 7 using a genuine Windows 7 installation DVD.  You can purchase a genuine Windows 7 full version edition from the Microsoft Store.

    Example: Windows 7 Home Edition- Full Version

    Carey Frisch

    Carey
    WTH are you talking about?
    He already HAS a valid Key (or at least what looks like a valid Key) for an OEM  Win 7 Home Premium!
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 14, 2011 1:58 AM
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    The OP apparently has a  OEM SLP license installed that belongs to an Acer/Gateway/Packard Bell computer.  The MGA Report does not indicate the presence of a Acer/Gateway/Packard Bell motherboard BIOS.  The OEM SLP version will never activate (no matter what Windows 7 product key is used) without the correct motherboard BIOS being present.
    Carey Frisch
    Monday, February 14, 2011 4:59 AM
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    NCIX appears to be a computer reseller outfit located in Canada.  They would not qualify for Windows 7 OEM SLP licenses for the custom computers they build and then sell.  They can only offer the generic OEM System Builder Windows 7 licenses.

    I would suggest that the OP contact NCIX and resolve this Windows 7 licensing issue directly with them. Sending a Microsoft Windows 7 Home Premium Edition 64BIT DVD OEM to the OP so a "clean install" can be performed would fix the issue.

    Carey Frisch
    Monday, February 14, 2011 5:13 AM
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    "Carey Frisch" wrote in message news:46addfb2-2adb-44aa-b183-bf85c867f558...
    The OP apparently has a  OEM SLP license installed that belongs to an Acer/Gateway/Packard Bell computer.  The MGA Report does not indicate the presence of a Acer/Gateway/Packard Bell motherboard BIOS.  The OEM SLP version will never activate (no matter what Windows 7 product key is used) without the correct motherboard BIOS being present.
    Carey Frisch

    You obviously haven't bothered to read the thread.
    The OP has am OEM NSLP COA sticker - with which the computer was originally installed.
    When it for some reason came up with a non-genuine notification, he mistakenly used a key off the internet in an attempt to bypass the system
    The System is now not accepting the original OEM_NSLP Key - which does NOT require a SLIC table!
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 14, 2011 9:22 AM
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    "Carey Frisch" wrote in message news:4d065e64-9aa8-4501-ad21-5b7c0ec93be6...

    NCIX appears to be a computer reseller outfit located in Canada.  They would not qualify for Windows 7 OEM SLP licenses for the custom computers they build and then sell.  They can only offer the generic OEM System Builder Windows 7 licenses.

    I would suggest that the OP contact NCIX and resolve this Windows 7 licensing issue directly with them. Sending a Microsoft Windows 7 Home Premium Edition 64BIT DVD OEM to the OP so a "clean install" can be performed would fix the issue.

    Carey Frisch

    Carey
    PLEASE read the whole thread properly!

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 14, 2011 9:24 AM
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    Ah... but I don't want to..! D=

    I have some stuff on here that would take like forever to put on a disc or something.

    Plus, the disc is already taken care of, a fresh Windows 7 installation disc was included with the package.
    Tuesday, February 15, 2011 2:14 AM
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    Try: Welcome to Microsoft Customer Service Chat!

    Carey Frisch
    Tuesday, February 15, 2011 3:09 AM
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    Thread Summery:

      *We have a computer that has a Windows 7 install using an OEM SLP key but the key is unable to Self-Activate the Windows because the required OEMM Bios Flag is not present.

      *The computer has a CoA sticker containing a Key that is not being accepted by Windows, for unknown reasons. 

      *This CoA Key is most likely Genuine however, I am unable to confirm it (thru the Forums) because you do not want to post a full Product key in a Public Forum.


    At this point KK9RC has a few options:

    1) Reinstall Windows using the disks included with the Computer and the Product key listed on the CoA sticker.

    or

    2) Contact Microsoft Assisted Support either using the link provided by Carey (for Chat Based  Support) or one of the below links (for Phone based support) in the hope they can supply a resolution that doesn't require reinstalling:

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, February 16, 2011 11:48 PM
    Wednesday, February 16, 2011 11:48 PM
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