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Hi I have the exact same problem. The message appears, i can access the internet by clicking 'Learn More Online' but everything is black, so I can't even system restore or anything, even on safe mode :S

I copied some information off an MGA Diagnostic tool, and was told to paste it on this forum

Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
Windows Product ID: 89578-OEM-7332157-00211
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {13013656-4CD8-429F-BEE1-9BEC11F07F94}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error: M:20081005165243569-
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{13013656-4CD8-429F-BEE1-9BEC11F07F94}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-1933180064-2422563492-152126193</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5610Z </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.50</Version><SMBIOSVersion major="2" minor="33"/><Date>20070213000000.000000+000</Date></BIOS><HWID>B5313507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>721CA41631CD86</Val><Hash>Nenuts3Z/AG+tHHLjysmyfE1Jkg=</Hash><Pid>89409-707-7082945-65299</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 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

any help would be much appreciated! i've just started uni and my laptop is much needed!

Lauren
- Marked as answer by Stephen Holm Monday, October 6, 2008 9:06 PM
- Split by Stephen Holm Monday, October 6, 2008 9:08 PM Split Post
Sunday, October 5, 2008 4:28 PM

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Hello Lauren Jane,

The Mismatched file must be gdi32.dll

The core to your particular issue centers on the line in your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report which reads:

File Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]

This line means that the critical system file gdi32.dll has either

a)     Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Windows Vista's System Catalog.

Or

b)     Been updated but the file's Signature Hash was not updated, in Windows Vista's System Catalog to reflect the updated file's new Signature Hash.

Windows Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Windows Vista may show as Genuine or non-genuine, but either way, Windows Vista won't Validate correctly and may also exhibit other strange behavior.

There are no Updates that contain gdi32.dll so possible cause b) is unlikely.

To resolve your issue, we need to replace or repair the file so it's Signature Hash matches what is listed in Windows Vista System Catalog. I can provide a couple of suggestions to do this:

A)        Install Service Pack 1 for Windows Vista

http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en)

SP1 may contain an updated copy of this file which would overwrite the bad copy and resolve the issue. (Disregard this step since you have already tried SP1 and it failed to install.)

B)    Repair Windows Vista using System Restore:

1) Reboot Windows Vista into Safe Mode

2) Go to Control Panel

3) On the left hand side of the Control Panel window, click Classic View

4) Double-click Backup and Restore Center

5) On the left hand side of the window, click Repair Windows using system restore

6) Select Choose Different Restore Point, put a check in the box that says Show restore points older than 5 days, select the restore point that corresponds to the date before you first noticed the issue.

7) Click Next button.

8) Reboot back into Normal mode

9) Windows Vista should no longer be in Reduced Functionality Mode (RFM)

If neither of these solutions resolves your issue, the last resort, that I can provide, is to reinstall Windows Vista. But before you do that, create a (no cost) support request below:

http://go.microsoft.com/fwlink/?linkid=52029

Thank you for visiting the Genuine Advantage forum.

Stephen Holm, MS
WGA Forum Manager
Stephen Holm
- Marked as answer by Stephen Holm Monday, October 6, 2008 9:11 PM
Monday, October 6, 2008 9:06 PM

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Hello Lauren Jane,

The Mismatched file must be gdi32.dll

The core to your particular issue centers on the line in your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report which reads:

File Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]

This line means that the critical system file gdi32.dll has either

a)     Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Windows Vista's System Catalog.

Or

b)     Been updated but the file's Signature Hash was not updated, in Windows Vista's System Catalog to reflect the updated file's new Signature Hash.

Windows Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Windows Vista may show as Genuine or non-genuine, but either way, Windows Vista won't Validate correctly and may also exhibit other strange behavior.

There are no Updates that contain gdi32.dll so possible cause b) is unlikely.

To resolve your issue, we need to replace or repair the file so it's Signature Hash matches what is listed in Windows Vista System Catalog. I can provide a couple of suggestions to do this:

A)        Install Service Pack 1 for Windows Vista

http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en)

SP1 may contain an updated copy of this file which would overwrite the bad copy and resolve the issue. (Disregard this step since you have already tried SP1 and it failed to install.)

B)    Repair Windows Vista using System Restore:

1) Reboot Windows Vista into Safe Mode

2) Go to Control Panel

3) On the left hand side of the Control Panel window, click Classic View

4) Double-click Backup and Restore Center

5) On the left hand side of the window, click Repair Windows using system restore

6) Select Choose Different Restore Point, put a check in the box that says Show restore points older than 5 days, select the restore point that corresponds to the date before you first noticed the issue.

7) Click Next button.

8) Reboot back into Normal mode

9) Windows Vista should no longer be in Reduced Functionality Mode (RFM)

If neither of these solutions resolves your issue, the last resort, that I can provide, is to reinstall Windows Vista. But before you do that, create a (no cost) support request below:

http://go.microsoft.com/fwlink/?linkid=52029

Thank you for visiting the Genuine Advantage forum.

Stephen Holm, MS
WGA Forum Manager
Stephen Holm
- Marked as answer by Stephen Holm Monday, October 6, 2008 9:11 PM
Monday, October 6, 2008 9:06 PM
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Hi thanks for taking the time out to look at that for me, however I'm still lost. I tried to download the service package and that didn't work, so I tried the system restore again (I've already tried many a times) but to no avail. Basically, there's something wrong with my laptops system restore, no restore points have been created, or at least I can't make them any way, on safe mode of even when my laptop worked. Is this a common problem? I just wondered if you could direct me to a cheap way of fixing this, because I've barely had this laptop a year, and already it's not working :s

Sunday, October 19, 2008 6:54 PM

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