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WGA Windows XP Validation Problem RRS feed

  • Question

  • Hi, I have got Genuine Verson of Windows XP Pro SP2 and tried to upgrade to SP3 and i get the message like this

    "This copy of Windows did not pass genuine validation. The product key found on this computer was not assigned by Microsoft."

    I run MGA Diagnostic Tool and here is the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MG97W-XGX4J-7FYXG
    Windows Product Key Hash: BLFW4hDMD2lQG/eq3EcIjsETXOM=
    Windows Product ID: 55274-640-1586465-23479
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {17260657-8EAF-48CD-865D-272D136E7315}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 114
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{17260657-8EAF-48CD-865D-272D136E7315}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7FYXG</PKey><PID>55274-640-1586465-23479</PID><PIDType>1</PIDType><SID>S-1-5-21-1949896598-1213471622-2551083668</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.8 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>36AE3DA70184E079</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DIME521</name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17946</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:Dell Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Please help me to upgrade!!!

    Saturday, July 24, 2010 7:58 AM

Answers

  • Try using the Windows Product Key Update Tool to enter the Windows XP Professional product key that originally came with your Dell computer.
    Carey Frisch
    • Marked as answer by zara7 Saturday, July 31, 2010 9:01 AM
    Wednesday, July 28, 2010 3:54 AM
    Moderator
  • Hello zara7,

    Please follow Carey's advice to try to run the Product Key Updater Utility: http://go.microsoft.com/fwlink/?linkid=45668  It will scan your system to check for hacked and cracked Windows Operating System files and if it finds none, it will try to convert your nongenuine volume licensing installation to a genuine OEM licensed installation of XP Pro.  It can do this because your computer has a CoA for XP Pro on it, and you will use the product key printed on the CoA when the updater ask for a new product key.

    Regarding Office, have you found any Office materials such as one or more hologrammed installation discs, any sort of Office packaging, etc?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, July 28, 2010 1:27 PM

All replies

  • Hello Zara7,

    Does your Dell computer have a Certificate of Authenticity (CoA) affixed to it for Windows?  If so tell us the version and edition of Windows listed on the CoA, and if it has Dell printed on it, but don't post the product key.

    Note that your installation of Office XP Professional is also reporting as nongenuine.  Do you have genuine Microsoft installation discs and a Certificate of Authenticity for Office XP Pro as well?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, July 24, 2010 1:44 PM
  • No reply from Original Poster.

    Issueis assumed to be resolved.


    Darin MS
    Tuesday, July 27, 2010 7:17 PM
  • Hello DAn at IT Associates,

    I've got CoA on the back of CD and on the bottom of my computer. Microsoft Windows XP Professional Service Pack 2 and it has DELL printed on it "for distribution only with a new Dell PC.The disk itself is a reinstallation disk Microsoft Windows XP professional-green in colour.

    On the back of the cd cover it states The microsoft os Certificate of Authenticity is a multicoloured label located on the side or bottom of your computer etc etc

    I hope this helps  

    thanks so much for you time-i'm baffled...

    Zara7

    Wednesday, July 28, 2010 3:31 AM
  • also my system properties General:

    System:

    Microsoft Windows XP

    Professional

    Version 2002

    Service Pack 2

    Manufactured and supported by:

    Dell Dimension DIME521

    AMD Athlon 64x2 Dual

    Core Processor 4200+

    2.20 Ghz, 2.00 GB of RAM

    Physical Address Extension

    Thank you

    Wednesday, July 28, 2010 3:46 AM
  • Try using the Windows Product Key Update Tool to enter the Windows XP Professional product key that originally came with your Dell computer.
    Carey Frisch
    • Marked as answer by zara7 Saturday, July 31, 2010 9:01 AM
    Wednesday, July 28, 2010 3:54 AM
    Moderator
  • Hello zara7,

    Please follow Carey's advice to try to run the Product Key Updater Utility: http://go.microsoft.com/fwlink/?linkid=45668  It will scan your system to check for hacked and cracked Windows Operating System files and if it finds none, it will try to convert your nongenuine volume licensing installation to a genuine OEM licensed installation of XP Pro.  It can do this because your computer has a CoA for XP Pro on it, and you will use the product key printed on the CoA when the updater ask for a new product key.

    Regarding Office, have you found any Office materials such as one or more hologrammed installation discs, any sort of Office packaging, etc?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, July 28, 2010 1:27 PM
  • No reply from Original Poster

    Issue is assumed to be resolved.

    Thank you, 


    Darin MS
    Friday, July 30, 2010 7:47 PM