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Unathorized change made to windows - caused by any windows update RRS feed

  • Question

  •  

    We have been using Windows Vista Home for approx 6 months. It has worked fine up until now.

     

    We have windows update set to automatically install updates. Whenever an update is installed and the computer is rebooted, we are not able to login. It states "An unauthorized change was made to windows". It then asks us to run the Genuine windows authentication which fails.

     

    If we boot in safe mode and do a system restore to before the windows update was installed, it works normally and we are able to login. Whenever any windows update is installed, we get the error above.

     

    We ran the genunie windows authentication after doing a system restore (so we could login), and it worked normally. It states it is authenticated.

     

    I changed windows update to manual and tried to pinpoint a particular update which was having problems. All appear to cause the same issue even if they are installed individually.

     

    I reviewed previous posts on this issue which seem to refer to individual updates which are causing the problem. Our problem appears to be caused by any windows update.

     

    The diagnostic report below was ran after a system restore.

     

    How do we fix this??

     

    ---

     

    Diagnostic Report (1.7.0069.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

    Windows Product ID: 89572-OEM-7332166-00096

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.002

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {E911532B-50AC-40FD-A052-3FB6F036AD12}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.071009-1548

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Notifications Data-->

    Cached Result: N/A

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E911532B-50AC-40FD-A052-3FB6F036AD12}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2753048744-2542891348-739303342</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D520 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20070528000000.000000+000</Date></BIOS><HWID>70303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M07 </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>134BB6D34A705D6</Val><Hash>0R36HY6HFSMxAbELlRW0u2cDcUY=</Hash><Pid>73931-747-0172675-57393</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

    Spsys.log Content: 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

    Saturday, March 22, 2008 8:06 AM

Answers

  • Thank you for your response. 

     

    Installing any of the windows updates makes the system unuseable except in safe mode.  In regular mode, a popup window comes up after I login stating an unauthorized change was made to windows and asks me to verify I have genuine windows (even though I have already been verified as being genuine prior to installing the update). I am not able to run anything except for the links provided in the pop up window. Everything else is not available.

     

    I've submitted a request to Microsoft for assistance on resolving the issue using the link http://go.microsoft.com/fwlink/?linkid=52029 which was listed on another post. I'll report back what I find out.

     

    Thanks.
    Tuesday, March 25, 2008 4:17 AM

All replies

  • Hello Julie Palmer,

     

     Your Diagnostic Report does not show any problems, but most likely you ran the Diagnostic Report after you did the system restore, so it makes sense that the report doesn't show any issue.

     

      At this point, you have two options, you could go to the Windows Update Solution Center at http://support.microsoft.com/ph/6527 or if you would like me to troubleshoot the issue, then reinstall the updates, that appear to cause the issue, and then run the Diagnostic Report and post that report to this thread.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, March 24, 2008 9:32 PM
  • Thank you for your response. 

     

    Installing any of the windows updates makes the system unuseable except in safe mode.  In regular mode, a popup window comes up after I login stating an unauthorized change was made to windows and asks me to verify I have genuine windows (even though I have already been verified as being genuine prior to installing the update). I am not able to run anything except for the links provided in the pop up window. Everything else is not available.

     

    I've submitted a request to Microsoft for assistance on resolving the issue using the link http://go.microsoft.com/fwlink/?linkid=52029 which was listed on another post. I'll report back what I find out.

     

    Thanks.
    Tuesday, March 25, 2008 4:17 AM