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Where is the infected File?

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OneCare found an infected file when doing a system scan, but couldnt clean it on its own. When I click on the file to get its location, windows opens internet explorer for some reason and says "No Record Found." Where is this file?

Sunday, November 16, 2008 3:59 PM

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I've moved your post to the Antivirus topic folder.

To view the location of the infected file, open OneCare, click change settings, logging tab, create support log. A report will open in your browser. Scroll down t the Virus and Spyware section.

If the scan resulted in a message, quarantine failed, eee this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

If OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Monday, November 17, 2008 7:14 PM

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