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Wrong product key

    Question

  •  

    Hello,

    I have bought my computer about 4 years back, with Windows XP Home edition, and works suite 2003, it is a fujitsu-siemens computer(blacklettered on top of the case). Today I have formatted my harddrive after I made some backups, my plan was to reinstal xp on a new harddrive and use the old harddrive as a storage drive. So I began installing XP on a partition on the new harddrive, after the installation i was asked to activate the product so I tried to activate it by filling in the product key that stays on top of my pc case, but the programm said I had entered a wrong cd-key. Don't know what to do now, please help me!

     

    I need your help!

     

    Results:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-W2GF2-4H6GP-GJVBM
    Windows Product Key Hash: i3g+vfY4m4yiyGyU6eVoIQ8u3e0=
    Windows Product ID: 55677-OEM-2149005-49700
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {CDC55818-21EB-487C-BA2B-E1E891399BCC}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CDC55818-21EB-487C-BA2B-E1E891399BCC}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GJVBM</PKey><PID>55677-OEM-2149005-49700</PID><PIDType>3</PIDType><SID>S-1-5-21-725345543-1897051121-2147061141</SID><SYSTEM><Manufacturer>Fujitsu Siemens</Manufacturer><Model>GA-8ISXT</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2b FS</Version><SMBIOSVersion major="2" minor="3"/><Date>20030611000000.000000+000</Date><SLPBIOS> FUJITSU SIEMENS, FSC SYSTEM, FSC SERVER, FUJITSU SIEMENS</SLPBIOS></BIOS><HWID>8E5D3C0F01848073</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    PROBLEM SOLVED THANKS TO THE CUSTOMER SERVICE

     

     

     

    Saturday, August 25, 2007 2:47 PM

Answers

  •  

    Outo,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @:  http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below.  The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

     

    There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:


    For Microsoft Office 2007, follow these steps:

     

    1)      Start any office program.

    2)      In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.

    3)      Click “Submit” to send your information to the Microsoft licensing servers.

     

    NOTE:  When your information is validated, the “Activation Complete” page appears.  Then, you can use the Office programs.  You will not have to activate Office in the future.

    4)      Click “Finish”

     

    Please follow the below guidance for telephone activation for your version of Office:

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.

    4)      In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5)      Click “Next”.

    6)      On the “Activation Complete” page, click “Finish”.

    Please reference the following site for activation and registration centers for Microsoft products:   http://support.microsoft.com/kb/326851 .  The KB article will provide numbers to call for activating Microsoft products.  Please re-post here should you need further assistance. Thank you and have a great day!

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Monday, August 27, 2007 11:38 PM

All replies

  •  

    Outo,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @:  http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below.  The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

     

    There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:


    For Microsoft Office 2007, follow these steps:

     

    1)      Start any office program.

    2)      In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.

    3)      Click “Submit” to send your information to the Microsoft licensing servers.

     

    NOTE:  When your information is validated, the “Activation Complete” page appears.  Then, you can use the Office programs.  You will not have to activate Office in the future.

    4)      Click “Finish”

     

    Please follow the below guidance for telephone activation for your version of Office:

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.

    4)      In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5)      Click “Next”.

    6)      On the “Activation Complete” page, click “Finish”.

    Please reference the following site for activation and registration centers for Microsoft products:   http://support.microsoft.com/kb/326851 .  The KB article will provide numbers to call for activating Microsoft products.  Please re-post here should you need further assistance. Thank you and have a great day!

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Monday, August 27, 2007 11:38 PM
  • After unsuccessfully trying to activate online, I tried calling the activation number, Office activation (U.S. only): (888) 652-2342, to activate my Microsoft Works Suite 2006.  The system asked for  Windows XP activation info.  My son's HP laptop had its motherboard replaced.  He needs his word processing program for college homework.  Please, how do we get his suite reloaded?

    Monday, February 11, 2008 3:02 PM
  • Thank you for your answer Carey.  I do not think my laptop is considered a business laptop.  This problem also occurred when we first bought the notebook.  At that time HP told us it was a Microsoft problem and that we had to contact Microsoft.  However, I will try your suggestion.

    Friday, February 22, 2008 11:48 AM