Asked by:
Buffering, then stalls

Question
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On a couple of my machines, HDview brings up the HDview window with a black screen and then I get "Buffering" in yellow on the top. The picture is never displayed.
This behavior occurs on both FF2 and IE7. The machines have AVG antivirus and firewall running, and the behavior does not change if I turn the firewall off.
Both machines were updated to the lastest updates.microsoft.com offers.
Do you have any hints about how I can solve this problem?Wednesday, July 30, 2008 6:46 PM
All replies
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Are the systems XP or Vista? And on what page do they break? Do you mind running "dxdiag" and letting us know what type of CPU and graphics card they have? Thanks!Wednesday, July 30, 2008 8:28 PM
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Both systems are XP Pro, SP3
http://www.hankkarl.com/Mystic-Seaport/Boatyard%20Dock%201/BoatyardDock.htm is one page they break on, I haven't found a page that works yet.
system 1 -- shows "Buffering"
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System Information (Machine names changed to protect the innocent)
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Time of this report: 7/30/2008, 21:47:56
Machine name: SYS1
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 8250
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
Memory: 1022MB RAM
Page File: 377MB used, 1316MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
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DxDiag Notes
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DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: NVIDIA GeForce4 MX 420
Manufacturer: NVIDIA
Chip type: GeForce4 MX 420
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0172&SUBSYS_015A10DE&REV_A3
Display Memory: 64.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.5216 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/6/2003 15:16:00, 4246528 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/6/2003 15:16:00, 1550043 bytes
Device Identifier: {D7B71E3E-4232-11CF-0E67-502102C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0172
SubSys ID: 0x015A10DE
Revision ID: 0x00A3
Revision ID: 0x00A3
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
=========================================
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system 2 -- shows "Loading"
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System Information
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Time of this report: 7/30/2008, 21:52:33
Machine name: SYS2
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 3000
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A02
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
Memory: 2046MB RAM
Page File: 308MB used, 4654MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: /Silent
DxDiag Version: 5.03.2600.5512 32bit Unicode
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DxDiag Notes
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DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: Intel(R) 82865G Graphics Controller
Manufacturer: Intel Corporation
Chip type: Intel(R) 82865G Graphics Controller
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2572&SUBSYS_019D1028&REV_02
Display Memory: 96.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.4396 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/20/2005 10:52:38, 36990 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ialmnt5.sys
Mini VDD Date: 9/20/2005 11:00:54, 1302332 bytes
Device Identifier: {D7B78E66-6632-11CF-B462-9721A3C2CB35}
Vendor ID: 0x8086
Device ID: 0x2572
SubSys ID: 0x019D1028
Revision ID: 0x0002
Revision ID: 0x0002
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
-Thursday, July 31, 2008 2:04 AM -
Yes this looks like a bug on systems that have no pixel shader at all (0.0). Look for HDView Beta 3.01 coming soon :-)Thursday, July 31, 2008 3:43 PM
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Hello, Howard,
The problem described here sounds like something that has been going on with my display since mid-July. When using IE6 (haven't installed IE7 yet) it takes much longer than previously to load and fill the screen and/or respond to the mouse, navigation or keyboard. I don't get a "Buffering" message, it just takes forever. I am using a wired connection to our cable modem/router, but this situation sometimes makes dialup look appealing (aargh!). :-(
I have an NVIDIA GeForce4 MX420, on a Dell Inspiron 8300 that I've had for 5 years. Could this be a problem with IE, with the graphics chip or a virus? Our other computer, using a wireless connection (a SONY Vaio desktop, as well as friends' various laptops) has not had this problem. Any suggestions besides "wait for HDView Beta 3.01?
Many thanks for whatever insight you can share.
Friday, September 19, 2008 11:47 PM -
The new Beta 3.01 version is up now (actually version "3-1.0.0.22"); let us know if it fixes the problem, thanks!
--Howard
Wednesday, September 24, 2008 6:05 PM