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    On a couple of my machines, HDview brings up the HDview window with a black screen and then I get "Buffering" in yellow on the top.  The picture is never displayed.

    This behavior occurs on both FF2 and IE7.  The machines have AVG antivirus and firewall running, and the behavior does not change if I turn the firewall off.

    Both machines were updated to the lastest updates.microsoft.com offers.

    Do you have any hints about how I can solve this problem?

    Wednesday, July 30, 2008 6:46 PM
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    Are the systems XP or Vista?  And on what page do they break?  Do you mind running "dxdiag" and letting us know what type of CPU and graphics card they have?  Thanks!

     

    Wednesday, July 30, 2008 8:28 PM
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    Both systems are XP Pro, SP3

    http://www.hankkarl.com/Mystic-Seaport/Boatyard%20Dock%201/BoatyardDock.htm is one page they break on, I haven't found a page that works yet.

    system 1 -- shows "Buffering"

    ------------------
    System Information  (Machine names changed to protect the innocent )
    ------------------
    Time of this report: 7/30/2008, 21:47:56
           Machine name: SYS1
       Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
               Language: English (Regional Setting: English)
    System Manufacturer: Dell Computer Corporation
           System Model: Dimension 8250              
                   BIOS: Default System BIOS
              Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
                 Memory: 1022MB RAM
              Page File: 377MB used, 1316MB available
            Windows Dir: C:\WINDOWS
        DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
         DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
      DirectX Files Tab: No problems found.
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Music Tab: No problems found.
              Input Tab: No problems found.
            Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (n/a)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
            Card name: NVIDIA GeForce4 MX 420
         Manufacturer: NVIDIA
            Chip type: GeForce4 MX 420
             DAC type: Integrated RAMDAC
           Device Key: Enum\PCI\VEN_10DE&DEV_0172&SUBSYS_015A10DE&REV_A3
       Display Memory: 64.0 MB
         Current Mode: 1280 x 1024 (32 bit) (60Hz)
              Monitor: Plug and Play Monitor
      Monitor Max Res: 1600,1200
          Driver Name: nv4_disp.dll
       Driver Version: 6.14.0010.5216 (English)
          DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
     Driver Date/Size: 10/6/2003 15:16:00, 4246528 bytes
          WHQL Logo'd: Yes
      WHQL Date Stamp: n/a
                  VDD: n/a
             Mini VDD: nv4_mini.sys
        Mini VDD Date: 10/6/2003 15:16:00, 1550043 bytes
    Device Identifier: {D7B71E3E-4232-11CF-0E67-502102C2CB35}
            Vendor ID: 0x10DE
            Device ID: 0x0172
            SubSys ID: 0x015A10DE
          Revision ID: 0x00A3
          Revision ID: 0x00A3
          Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
     Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
             Registry: OK
         DDraw Status: Enabled
           D3D Status: Enabled
           AGP Status: Enabled
    DDraw Test Result: Not run
     D3D7 Test Result: Not run
     D3D8 Test Result: Not run
     D3D9 Test Result: Not run


    =========================================
    =========================================
    system 2 -- shows "Loading"
    ------------------
    System Information
    ------------------
    Time of this report: 7/30/2008, 21:52:33
           Machine name: SYS2
       Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
               Language: English (Regional Setting: English)
    System Manufacturer: Dell Computer Corporation
           System Model: Dimension 3000              
                   BIOS: Phoenix ROM BIOS PLUS Version 1.10 A02
              Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
                 Memory: 2046MB RAM
              Page File: 308MB used, 4654MB available
            Windows Dir: C:\WINDOWS
        DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: /Silent
         DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
      DirectX Files Tab: No problems found.
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Music Tab: No problems found.
              Input Tab: No problems found.
            Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (n/a)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
            Card name: Intel(R) 82865G Graphics Controller
         Manufacturer: Intel Corporation
            Chip type: Intel(R) 82865G Graphics Controller
             DAC type: Internal
           Device Key: Enum\PCI\VEN_8086&DEV_2572&SUBSYS_019D1028&REV_02
       Display Memory: 96.0 MB
         Current Mode: 1280 x 1024 (32 bit) (60Hz)
              Monitor: Plug and Play Monitor
      Monitor Max Res: 1600,1200
          Driver Name: ialmrnt5.dll
       Driver Version: 6.14.0010.4396 (English)
          DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
     Driver Date/Size: 9/20/2005 10:52:38, 36990 bytes
          WHQL Logo'd: Yes
      WHQL Date Stamp: n/a
                  VDD: n/a
             Mini VDD: ialmnt5.sys
        Mini VDD Date: 9/20/2005 11:00:54, 1302332 bytes
    Device Identifier: {D7B78E66-6632-11CF-B462-9721A3C2CB35}
            Vendor ID: 0x8086
            Device ID: 0x2572
            SubSys ID: 0x019D1028
          Revision ID: 0x0002
          Revision ID: 0x0002
          Video Accel:
     Deinterlace Caps: n/a
             Registry: OK
         DDraw Status: Enabled
           D3D Status: Enabled
           AGP Status: Not Available
    DDraw Test Result: Not run
     D3D7 Test Result: Not run
     D3D8 Test Result: Not run
     D3D9 Test Result: Not run

    -
    Thursday, July 31, 2008 2:04 AM
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    Yes this looks like a bug on systems that have no pixel shader at all (0.0).  Look for HDView Beta 3.01 coming soon :-)

     

    Thursday, July 31, 2008 3:43 PM
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    Hello, Howard,

    The problem described here sounds like something that has been going on with my display since mid-July.  When using IE6 (haven't installed IE7 yet) it takes much longer than previously to load and fill the screen and/or respond to the mouse, navigation or keyboard.  I don't get a "Buffering" message, it just takes forever.  I am using a wired connection to our cable modem/router, but this situation sometimes makes dialup look appealing (aargh!).  :-(

     

    I have an NVIDIA GeForce4 MX420, on a Dell Inspiron 8300 that I've had for 5 years.  Could this be a problem with IE, with the graphics chip or a virus?  Our other computer, using a wireless connection (a SONY Vaio desktop, as well as friends' various laptops) has not had this problem.  Any suggestions besides "wait for HDView Beta 3.01?

     

    Many thanks for whatever insight you can share.

    Friday, September 19, 2008 11:47 PM
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    The new Beta 3.01 version is up now (actually version "3-1.0.0.22"); let us know if it fixes the problem, thanks!

     

    --Howard

    Wednesday, September 24, 2008 6:05 PM
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