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can't send email to hotmail

    Question

  • Dear Microsoft's support team

    This is Trien from VDC-Viet Nam

    my customer riverside with ip public 123.30.72.250 , They have a  server mail for their company but now they can't send mail to hotmail, please help us to find out root case and guide them how can remove them out of your blacklist.

    Thank you

    log mail error


    > Failed address: trienlb@live.com
    >
    > --- Session Transcript ---
    > Mon 2012-05-28 18:45:20: Parsing message
    > <xxxxxxxxxxxxxxxxxxxxxxxx\pd35001904111.msg>
    > Mon 2012-05-28 18:45:20: *  From: trienlb@renaissance-saigon.com
    > Mon 2012-05-28 18:45:20: *  To: trienlb@live.com
    > Mon 2012-05-28 18:45:20: *  Subject: test
    > Mon 2012-05-28 18:45:20: *  Size (bytes): 1170
    > Mon 2012-05-28 18:45:20: *  Message-ID:
    > <2046FF21265F43BAAB5EA5452B45E04E@sgnbrmgs>
    > Mon 2012-05-28 18:45:20: Attempting SMTP connection to [live.com]
    > Mon 2012-05-28 18:45:20: Resolving MX records for [live.com] (DNS Server:
    > 203.162.4.180)...
    > Mon 2012-05-28 18:45:20: *  P=005 S=000 D=live.com TTL=(0)
    > MX=[mx4.hotmail.com]
    > Mon 2012-05-28 18:45:20: *  P=005 S=001 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.54.188.94}
    > Mon 2012-05-28 18:45:20: *  P=005 S=002 D=live.com TTL=(0)
    > MX=[mx2.hotmail.com]
    > Mon 2012-05-28 18:45:20: *  P=005 S=003 D=live.com TTL=(0)
    > MX=[mx3.hotmail.com]
    > Mon 2012-05-28 18:45:20: *  P=005 S=004 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.54.188.110} multi-homed
    > Mon 2012-05-28 18:45:20: *  P=005 S=005 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.54.188.126} multi-homed
    > Mon 2012-05-28 18:45:20: *  P=005 S=006 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.55.37.72} multi-homed
    > Mon 2012-05-28 18:45:20: *  P=005 S=007 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.55.37.88} multi-homed
    > Mon 2012-05-28 18:45:20: *  P=005 S=008 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.55.37.104} multi-homed
    > Mon 2012-05-28 18:45:20: *  P=005 S=009 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.55.37.120} multi-homed
    > Mon 2012-05-28 18:45:20: *  P=005 S=010 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.55.92.136} multi-homed
    > Mon 2012-05-28 18:45:20: *  P=005 S=011 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.55.92.152} multi-homed
    > Mon 2012-05-28 18:45:20: *  P=005 S=012 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.55.92.168} multi-homed
    > Mon 2012-05-28 18:45:20: *  P=005 S=013 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.55.92.184} multi-homed
    > Mon 2012-05-28 18:45:20: *  P=005 S=014 D=live.com TTL=(0)
    > MX=[mx1.hotmail.com] {65.54.188.72} multi-homed
    > Mon 2012-05-28 18:45:20: Attempting SMTP connection to
    > [mx4.hotmail.com:25]
    > Mon 2012-05-28 18:45:20: Resolving A record for [mx4.hotmail.com] (DNS
    > Server: 203.162.4.180)...
    > Mon 2012-05-28 18:45:20: *  D=mx4.hotmail.com TTL=(0) A=[65.55.37.88]
    > Mon 2012-05-28 18:45:20: Attempting SMTP connection to [65.55.37.88:25]
    > Mon 2012-05-28 18:45:20: Waiting for socket connection...
    > Mon 2012-05-28 18:45:20: *  Connection established (138.105.100.2:4313 ->
    > 65.55.37.88:25)
    > Mon 2012-05-28 18:45:20: Waiting for protocol to start...
    > Mon 2012-05-28 18:45:21: <-- 220 COL0-MC2-F26.Col0.hotmail.com Sending
    > unsolicited commercial or bulk e-mail to Microsoft's computer network is
    > prohibited. Other restrictions are found at
    > http://privacy.microsoft.com/en-us/anti-spam.mspx. Mon, 28 May 2012
    > 04:45:23 -0700
    > Mon 2012-05-28 18:45:21: --> EHLO renaissance-saigon.com
    > Mon 2012-05-28 18:45:21: <-- 250-COL0-MC2-F26.Col0.hotmail.com (3.15.0.97)
    > Hello [123.30.72.250]
    > Mon 2012-05-28 18:45:21: <-- 250-SIZE 36909875
    > Mon 2012-05-28 18:45:21: <-- 250-PIPELINING
    > Mon 2012-05-28 18:45:21: <-- 250-8bitmime
    > Mon 2012-05-28 18:45:21: <-- 250-BINARYMIME
    > Mon 2012-05-28 18:45:21: <-- 250-CHUNKING
    > Mon 2012-05-28 18:45:21: <-- 250-AUTH LOGIN
    > Mon 2012-05-28 18:45:21: <-- 250-AUTH=LOGIN
    > Mon 2012-05-28 18:45:21: <-- 250 OK
    > Mon 2012-05-28 18:45:21: --> MAIL From:<trienlb@renaissance-saigon.com>
    > SIZE=1170
    > Mon 2012-05-28 18:45:21: <-- 550 SC-001 (COL0-MC2-F26) Unfortunately,
    > messages from 123.30.72.250 weren't sent. Please contact your Internet
    > service provider since part of their network is on our block list. You can
    > also refer your provider to
    > http://mail.live.com/mail/troubleshooting.aspx#errors.
    > Mon 2012-05-28 18:45:21: --> QUIT
    > --- End Transcript ---

    Monday, May 28, 2012 1:03 PM

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