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Help!! my vista isn't genuine and none of the answers work...- RRS feed

  • Question

  • I am a loyal Microsoft Window user and after this problem, which from what i have read, Microsoft is refusing to be responsible for, I am, dare i say it, considering making the move to the offensive pristine annoying fruit (i feel sick already!)

    I have perused through many threads and tried many solutions, much to my dismay. I've tried:
                     restoring to an earlier point... didn't work,
                     disk clean up... didn't work
                     software licence thingy.... didn't work
                     the thing to make software licencing thingy work.... Didn't work
                     gracefully willing the machine to work... didnt work
                     ungracefully wishing so hard, that this problem sorts out soon because i can't work from home anymore, that i nearly pass out with light-headedness... Didn't work
    Honestly it feels like i have tried everything. And yes i know what you're thinking "you haven't tried reinstalling Vista", well i cant because it came already installed on my computer! :( so there it is. I am at the end of my tether, ive tried all the solutions on this page too but no joy; and because this is a problem that occured when a Microsoft update installed I would really like it if Microsoft could help.
    but i beg of you not to tell me to use a phone because that what my computer was for.. please dont tell me to reinstall Windows because I dont have the disk because this stupid computer came with it already on.. and please do not say Contact WGA Tech Suppport because they told me to do all of the above..

    PLEASE PLEASE PLEASE can someone help, see my diag report below.

    Regards,

    a very sad Brit... :(

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9Q27C-6CWD7-MQ3CQ
    Windows Product Key Hash: qhMbHikwhp/jGNClWTyMpDZP8h0=
    Windows Product ID: 89578-OEM-7332157-00115
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {2299D052-C1CA-49A5-8974-F7BC4727B140}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error: M:20091206134028576-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: FCEE394C-458-80041002_025D1FF3-344-80041002_025D1FF3-229-80041002_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6001.18157]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2299D052-C1CA-49A5-8974-F7BC4727B140}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MQ3CQ</PKey><PID>89578-OEM-7332157-00115</PID><PIDType>2</PIDType><SID>S-1-5-21-3614696016-1873343255-3261623279</SID><SYSTEM/><BIOS/><HWID>29313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>PacBel</OEMID><OEMTableID>PBDTNB00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>64925273966F2DA</Val><Hash>pm65ZeTyfapPIEYT/4Uf7dZTdds=</Hash><Pid>81602-365-8893824-68045</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

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    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJQCKDo9wkFgkb7BAKK0DHTI8vQQDrIJrFZtLCqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PacBel        PBDTNB00
      FACP            PacBel        PBDTNB00
      HPET            PacBel        PBDTNB00
      MCFG            PacBel        PBDTNB00
      WDRT            PacBel        PBDTNB00
      SLIC            PacBel        PBDTNB00
      SSDT            PmRef        CpuPm
    • Changed type Darin Smith MS Monday, December 21, 2009 8:04 PM it's a question
    Friday, December 18, 2009 10:26 AM

Answers

  • Hello BangersnMash,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6001.18157]

     

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair file .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

     
    • Marked as answer by Darin Smith MS Monday, December 21, 2009 8:04 PM
    Monday, December 21, 2009 8:03 PM