none
Genuine Windows 7 Issue RRS feed

  • Question

  • I ran this diagnostic.  I don't really have any idea of what else to do.  I've tried running slui as instructed on other threads, but I get this error message when I attempt it:
    Code:
    0x80070005
    Description:
    Access is denied.
    Pertaining to the access: I'm unaware of why I'm being given that message as I'm on an administrative account.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {698FF007-7292-4B13-978E-BE5A3674D874}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Brendan\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{698FF007-7292-4B13-978E-BE5A3674D874}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1067933261-72992643-1838515727</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742Z</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.16</Version><SMBIOSVersion major="2" minor="6"/><Date>20110216000000.000000+000</Date></BIOS><HWID>CF7D3807018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46 
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:3:2011 22:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAonY+7BwpoMSSCDIs7CwM1wotXF0=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      ASPT ACRSYS ACRPRDCT
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
    Wednesday, June 29, 2011 2:22 PM

Answers

  • "Nadnerbb" wrote in message news:97decaf3-cf25-4bee-a217-35e958ef1f4c...
    Whenever I go to /genuine/validate, I'm presented with the "Windows Validation in process" message which stays that way for hours.  Should it take that long?

    Use the System File Checker to correct possible file corruption.
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 1:26 AM
    Moderator

All replies

  • You left out a description of the problem you are having that led to your running the diagnostic.  What is it?

    Being on a administrative account does not mean that you are automatically doing things as an admin.  To do that you right click on an icon and choose Run As Administrator.  In Windows 7 all users run as regular users but some users have admin rights.  At least one account must be admin.

    Having said that, activation with slui.exe 3 or slui.exe 4 should not ask for authorization since activation does not expose the system to any exploits. 

    You can also start the activation wizard by clicking Start and typing "activate windows" in the Run/Search box.  If you do activate you need to use the COA product key printed on the label affixed to the case of your computer (bottom or battery compartment in laptops).


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, June 29, 2011 3:01 PM
    Answerer
  • Oh.  Apologies.  My laptop's been informing me that my software isn't genuine, and I sincerely hope that isn't the case considering I purchased it from a major retailer in the UK.

     

    My wallpaper is currently, by default:

    Windows 7

    Build 7601

    This copy of Windows is not genuine

     

    Also, I've attempted running slui by right-clicking and selecting the option to run it as an administrator; the same error message appears.  Attempting to run "Activate Windows" is exactly the same.

    Wednesday, June 29, 2011 3:11 PM
  • Halp.  Please.
    Wednesday, June 29, 2011 8:13 PM
  • "Nadnerbb" wrote in message news:75d7472d-5e28-467f-9bf2-f2c81153add7...
    I ran this diagnostic.  I don't really have any idea of what else to do.  I've tried running slui as instructed on other threads, but I get this error message when I attempt it:
    Code:
    0x80070005
    Description:
    Access is denied.
    Pertaining to the access: I'm unaware of why I'm being given that message as I'm on an administrative account.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
     
     
    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742Z</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.16</Version><SMBIOSVersion major="2" minor="6"/><Date>20110216000000.000000+000</Date></BIOS
     
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46 

    Unfortunately, the error message here is rather unspecific, but it usually means that the a re connection problems between the PC and the validation components.
     
    I'd first try manually validating Windows at www.microsoft.com/genuine/validate and see what happens - if it passes, then you'll be offered MSE and IE9. If it fails, go to the Diagnostics site, and see if it recommends actions.... www.microsoft.com/genuine/diag
     
    when you've done that, run another MGADiag report, and post it in your response.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 29, 2011 9:37 PM
    Moderator
  • Whenever I go to /genuine/validate, I'm presented with the "Windows Validation in process" message which stays that way for hours.  Should it take that long?
    Saturday, July 2, 2011 1:04 PM
  • No.  A few seconds at most.  In your browser search on "online virus scanners" and pick one.  Scan your computer for malware.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, July 2, 2011 1:22 PM
    Answerer
  • I have McAfee and it affirms that I have no viruses.
    Saturday, July 2, 2011 1:33 PM
  • Use an online scanner anyway.  No AV gets everything.

    You might also try starting in clean boot mode to eliminate third party programs.  If that works follow the troubleshooting steps in the article.

    http://support.microsoft.com/kb/331796


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, July 2, 2011 3:56 PM
    Answerer
  • I can confirm that I definitely have no viruses.  I've used multiple reliable scanners and they've all come up with the same result.

     

    I've only had this laptop for about 3 weeks.  I downloaded an automatic Windows update and shortly after (seconds-minutes), my wallpaper changed to the "Windows is not genuine" crap, and I receive pop-up messages quite frequently instructing me to go online and validate my license, although, as previously stated, the validator doesn't even load for me.  All other websites do.  

    Saturday, July 2, 2011 5:12 PM
  • Use system restore to recover to a date prior to the update that you think caused the problem.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, July 2, 2011 7:53 PM
    Answerer
  • System restore failed due to an unspecified error restoring the registry files.  Excuse my French, but; what the ****?
    • Edited by Darin Smith MS Tuesday, July 5, 2011 9:11 PM removed profanity
    Saturday, July 2, 2011 8:11 PM
  • "Nadnerbb" wrote in message news:97decaf3-cf25-4bee-a217-35e958ef1f4c...
    Whenever I go to /genuine/validate, I'm presented with the "Windows Validation in process" message which stays that way for hours.  Should it take that long?

    Use the System File Checker to correct possible file corruption.
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 1:26 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, July 7, 2011 8:32 PM
  • "Windows Resource Protection did not find any integrity violations."

     

    That's the result of the scan you told me to carry out.

     

    Look, this is becoming more and more ridiculous as time goes by.  If I restore my laptop to factory settings, will I need to reinstall Windows or anything?  I didn't get a disc with it; everything was already installed, and all the licensing information is stuck to the bottom of the laptop.

     

    I understand that if I restore it to factory settings, everything will be wiped, but I don't know what "everything" signifies.  If it's just personal files, I don't mind them being wiped.  I have back ups.  What I do not want is Windows to be stricken from the laptop all together, unless I can successfully install it again with the aforementioned information on the bottom of the laptop.

     

    I'd appreciate any and all help.  Thank you.

    Wednesday, August 17, 2011 2:42 PM
  • That instruction was almost 6 weeks ago  - we can't make any progress if you don't come back and tell us what the results are!

     

    I assume that you're still having the same problems?

    Please post a new MGADiag report - something may well have changed.

     

    To directly answer your queries....

     If I restore my laptop to factory settings, will I need to reinstall Windows or anything?

    That is exactly what restoring to factory settings does - you will need to reinstall ALL (your own) programs afterwards, and then re-introduce your data from the backups which you should make prior to the operation.

    I didn't get a disc with it; everything was already installed, and all the licensing information is stuck to the bottom of the laptop.

    The machine will have come with either the ability to create a set of backup disks, or a Recovery partition with which to do the job

    Read the manual for instructions as to exactly what the restore back to factory conditions entails - some machines put data into a spearate partition which is unaffected by the restore, but most will wipe everything.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 3:54 PM
    Moderator
  • I apologise for the late response.  I've been very busy lately and this hasn't been a priority.  I'm not angry at you.  Quite the contrary.  Just peeved because this has happened for no apparent reason and persists for no apparent reason.
    Here's the report.  I'm not sure if it's significant, but when I copy the report, this appears:
    "Failed to create output files, hr = 0x80070002.  Please contact support."

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {698FF007-7292-4B13-978E-BE5A3674D874}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Brendan\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{698FF007-7292-4B13-978E-BE5A3674D874}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1067933261-72992643-1838515727</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742Z</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.16</Version><SMBIOSVersion major="2" minor="6"/><Date>20110216000000.000000+000</Date></BIOS><HWID>CF7D3807018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46 
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:3:2011 22:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LgAAAAIAAQABAAEAAAABAAAAAgABAAEAonY+7BwpdxagxJIIMizsLAzXCi1cXQ==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      ASPT ACRSYS ACRPRDCT
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm

    Wednesday, August 17, 2011 4:09 PM
  • "Nadnerbb" wrote in message news:cabf506b-669b-41a4-a3ac-2f72bc1babfb...
    I apologise for the late response.  I've been very busy lately and this hasn't been a priority.  I'm not angry at you.  Quite the contrary.  Just peeved because this has happened for no apparent reason and persists for no apparent reason.
    Here's the report.  I'm not sure if it's significant, but when I copy the report, this appears:
    "Failed to create output files, hr = 0x80070002.  Please contact support."

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
     
    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742Z</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.16</Version><SMBIOSVersion major="2" minor="6"/><Date>20110216000000.000000+000</Date></BIOS
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46 
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:3:2011 22:56
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
     
     
     
    That’s OK :)
    The error message simply means that for whatever reason, MGADiag is unable to save the detailed report files to the hard drive (but since the only people who have the software to be able to read that are inside MS campuses, it’s no use to anyone anyhow <g>)
     
    I see you’ve not been able to validate since we last talked, anyhow!
    Still exactly the same report :(
    (and I assume System Restore is still goosed?)
     
    Ahah! – a thought occurs...
    Is the Volume Shadow Copy Service running?
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Volume Shadow Copy Service, right-click on it and select Properties.
    make sure that the Startup Type is set to Manual, and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report, if you had to change anything.
     
    Please also go to the validation Diagnostics page – see if that sheds any light on the problem....
     
     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 4:39 PM
    Moderator
  • It says the service's started, is there something else I should be doing...?

     

    I appreciate the excessive help you're giving me, thanks a lot.  I always feel nice when another human being so happily and selflessly helps a stranger.  Unless you're going to force me to pay you hundreds of thousands for this.  :(

    Wednesday, August 17, 2011 4:57 PM
  • "Nadnerbb" wrote in message news:a340286c-1506-4776-b755-6c7587eecbf3...

    It says the service's started, is there something else I should be doing...?

     

    I appreciate the excessive help you're giving me, thanks a lot.  I always feel nice when another human being so happily and selflessly helps a stranger.  Unless you're going to force me to pay you hundreds of thousands for this.  :(

    Now there’s a thought! :)
     
    Unfortunately I’m about out of ideas, so I’d be inclined to suggest that you follow your own advice, and think seriously about a restore to ex-factory  state using the Recovery media.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 6:14 PM
    Moderator
  • I don't mean to be an absolute pain, but could you explain briefly how I safely go about restoring my laptop to the factory settings?  I've only ever restored to a previous date; never factory settings.  Since I've got you (sort of), I'd rather ask for your help than rely on my own common sense... which evidently lacks in all walks of life.  ;D
    Wednesday, August 17, 2011 8:11 PM
  • "Nadnerbb" wrote in message news:8f511c3a-c9b3-4ffb-953e-3348e42dc2e1...
    I don't mean to be an absolute pain, but could you explain briefly how I safely go about restoring my laptop to the factory settings?  I've only ever restored to a previous date; never factory settings.  Since I've got you (sort of), I'd rather ask for your help than rely on my own common sense... which evidently lacks in all walks of life.  ;D
     
     
    There are so many variations, even within a single manufacturer, that I couldn’t advise without knowing the exact model number of the machine.
    The details should be in the manual – and on the manufacturer’s website.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 9:16 PM
    Moderator