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Validation and Control Panel Problems RRS feed

  • Question

  • Hi, I am running Vista Home Premium and it has been fine for around 8 months until I received a pop-up yesterday evening that my copy of Windows may not be genuine. After unsuccessful validation on the Windows Genuine Advantage website, I discovered that I could not access Control Panel and related applications such as Personalization (through Desktop right-click). How can I regain full functions on my computer?

    By the way, I have tried several procedures I found on online forums such as running slsvc from command prompt, and it doesn't work. I have also removed any NVidia drivers as I read that there are incompatibility issues. However, I still have NVidia Control Panel installed and I cannot remove it using Add/Remove Programs. I have also found that the SL UI Notification and Service Licensing services are stopped and I am unable to start them.

    Please help!!

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FFBAB77D-78DA-4A5C-9353-38A40724A7AB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389]
    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]
    File Mismatch: C:\Windows\system32\authz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16513]
    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\version.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6000.16553]
    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16425]
    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16512]
    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16512]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]
    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16546]
    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16546]
    File Mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0]
    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16546]
    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.16493]
    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    File Mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16546]
    File Mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16546]
    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\printui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16545]
    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16480]
    File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16546]
    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\query.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]
    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FFBAB77D-78DA-4A5C-9353-38A40724A7AB}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-1254249776-534068906-4028303474</SID><SYSTEM/><BIOS/><HWID>02303507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Saturday, November 24, 2007 8:07 PM

Answers

  • Hi htb89,

     

      Not sound too alarmist, but I am kind of surprised that your Vista is actually running.

     

      One of the things that the MGADiag tool looks for is Critical Syatem Files that have been modified in some way. If you look at your Diagnostic Report, under "File Scan Data-->" you will see that, as nearly as I can tell, Every one of your Vista Critical System Files has being modified in some way. I have never seen this and I can only theorize that either a Virus attacked your system files, the System Catalog has become corrupt, or something else (very bad) has happened.

     

      I normally try to give multiple options to resolve an issue, but in this case, my only suggestion is to re-install Vista. You may also try contacting Vista support at http://support.microsoft.com, but I have a feeling they will suggest the same thing.

     

    Sorry I couldn't provide any better advise,

    Darin Smith

    WGA Forum Manager

    Thursday, November 29, 2007 9:00 PM

All replies

  • hello..? why hasn't anyone replied? i need some help!!
    Tuesday, November 27, 2007 8:01 AM
  • Hi htb89,

     

      Not sound too alarmist, but I am kind of surprised that your Vista is actually running.

     

      One of the things that the MGADiag tool looks for is Critical Syatem Files that have been modified in some way. If you look at your Diagnostic Report, under "File Scan Data-->" you will see that, as nearly as I can tell, Every one of your Vista Critical System Files has being modified in some way. I have never seen this and I can only theorize that either a Virus attacked your system files, the System Catalog has become corrupt, or something else (very bad) has happened.

     

      I normally try to give multiple options to resolve an issue, but in this case, my only suggestion is to re-install Vista. You may also try contacting Vista support at http://support.microsoft.com, but I have a feeling they will suggest the same thing.

     

    Sorry I couldn't provide any better advise,

    Darin Smith

    WGA Forum Manager

    Thursday, November 29, 2007 9:00 PM