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XP Pro SP3 OEM Activation Issue RRS feed

  • Question

  • Hello,

    We are trying to activate a freshly installed XP Pro OEM Sp3 media using a valid XP Pro OEM key from the COA.   It does not work and telephone activation fails.  The OEM media is from Dell and we have an HP laptop (we do not have any XP Pro media from HP), but we do have a valid XP PRO OEM COA on the HP laptop.  Here is the log:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8YP37-WCDQF-T9DRQ
    Windows Product Key Hash: GQCyOgRHp3rpT8tom7fQv3vCGSQ=
    Windows Product ID: 76487-OEM-2259845-13257
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {E7C2AED1-CBBF-4185-AA63-204BA61CEA36}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E7C2AED1-CBBF-4185-AA63-204BA61CEA36}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T9DRQ</PKey><PID>76487-OEM-2259845-13257</PID><PIDType>3</PIDType><SID>S-1-5-21-796845957-1078145449-1202660629</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version> GE.M1.03</Version><SMBIOSVersion major="2" minor="2"/><Date>20011108000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>19C83F07018400D8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14983:Compaq Computer Corporation|14983:Compaq Computer Corporation|14983:Hewlett-Packard Company|1499F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A



    Sunday, March 1, 2009 3:02 AM

Answers

All replies

  • Mantis2K,

    Your best option for many reasons is to contact HP to acquire the correct Recovery CD for the HP computer.

    If none is available, try www.restoredisks.com.

    If all else fails, instead of a Dell OS Reinstallation CD, use a genuine hologrammed Microsoft systembuilder/OEM CD and do a telephonic activation.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 4, 2009 4:24 AM
  • Hello Mantis,

    Thank you for contacting the Windows Genuine Advantage (WGA) program forum. Your post is out of scope for the WGA program forum.  

    In an attempt to assist I would like to provide some information and echo the words which Dan previously provided.  Recovery Media is specific to your computer manufacturer. Contact your manufacturer to assist with your request and/or questions. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    I have included their contact information here for your convenience. Thank you again for contacting us here in the Windows Genuine Advantage (WGA) program forum. 


    Telephone Support

    (800) 474-6836

    Support for HP products (United States only)

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

    Worldwide

    http://welcome.hp.com/country/us/en/wwcontact_us.html



    HP and Compaq Desktop PCs - Obtaining a Recovery CD or DVD set

     

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN



    Thank you,

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, March 4, 2009 6:03 PM
    Wednesday, March 4, 2009 6:01 PM