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Reinstalling Office 2007 professional - problems with the activation process RRS feed

  • Question

  • Hi everybody!

    I bought a new computer half a year ago without office. Since I have to work with the Office applications every day, I decided to get Office 2007 also for private use. I downloaded the trial version of Office 2007 and installed it. I could not remeber whether I had to activate the trial version or not, since I didn´t use the software the next few days. After that, I purchased a Key for MS Office Professional via internet. I converted the trial version to a full version and activated the software wih the purchased Key. Everything was just super.

    A couple of days ago, I had trouble with my Media Center. Since I could not find a solution to the problem in the i´net, I decided to reinstall Vista. I backed up my personal files and got started. Unfortunately, I did not know about the problems which should occur with Office and that it might have been a good idea to bach up the OPA12-files as well.

    After installing the Office from the same downloaded file as half a year before, I installed the software directly with the Key I purchased in April and received the following error during the activation procedure (via internet):

    (translated from German, please bear with me ;-)):

    "Your software could not be activated, since th product key used for the installation is not valid. Uninstall the software and repeat the installation with a valid product key. ..... " and some more...

    Activation via telephone didn´t work either, since there ist only a machine on the other side of the wire, telling me exactly the same.....

     

    I could not understand, why the same key that worked well for half a year should now be invalid. Any help ore suggestion will be highly appreciated, since I have now idea what to do...

    Am I doomed to buy another key? If so, I have to think about alternatives ;-(

     

     

    Here is my diagnostic report:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WRM6D-3RPXT-2V7GR
    Windows Product Key Hash: 4LO/4hv3KjBdeK/bB8H9JqmXuLo=
    Windows Product ID: 89583-OEM-7332157-00078
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {3132A040-6C0A-4E83-9FDE-57812CB4D206}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3132A040-6C0A-4E83-9FDE-57812CB4D206}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2V7GR</PKey><PID>89583-OEM-7332157-00078</PID><PIDType>2</PIDType><SID>S-1-5-21-1170080608-87253038-1663100636</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo Desktop PI3750A</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.0U</Version><SMBIOSVersion major="2" minor="5"/><Date>20090407000000.000000+000</Date></BIOS><HWID>63333507018400F8</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>140B6EE1F9946C0</Val><Hash>g82YLvxmQk9kg1ipH2r5DluM9HE=</Hash><Pid>81605-864-6045776-65006</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Softwarelizenzierungsdienst-Version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Beschreibung: Windows Operating System - Vista, OEM_SLP channel
    Aktivierungs-ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Erweiterte PID: 89583-00146-321-500078-02-1031-6001.0000-2752010
    Installations-ID: 001001145482005881624066213642881245804454933650792856
    Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Teil-Product Key: 2V7GR
    Lizenzstatus: Lizenziert

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAQABAAAAAgABAAEA6GFqZjSjqFpMw0ZkznDy9ISF9MWsVkxY

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            040709        APIC1450
      FACP            040709        FACP1450
      HPET            040709        OEMHPET0
      MCFG            040709        OEMMCFG
      WDRT            040709        NV-WDRT
      SLIC            FSC           PC     
      OEMB            040709        OEMB1450
      NVHD            040709        NVHDCP
      SSDT            DpgPmm        CpuPm

    Wednesday, October 6, 2010 6:06 PM

Answers

  • Hi Dan,

    I didn´t contact the seller by now. I will get in touch with them and post the result / their answer here.

    I wanted to be sure that I haven´t done any mistake somewhere during the installation or of any other kind before contacting them.

    Anyway, I´ll give it a try!

    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 9:33 PM
    Friday, October 8, 2010 4:56 PM

All replies

  • I think you a little confused (or maybe it's just the report that's confusing)

    The Key that you appear to have entered for the Office activation (If I'm reading it right) is the Windows OEM_SLP key, rather than the Office Key.

    Hopefully, you bought your Office Key from teh MS Store - if so, then the proper Key will be either in teh email you received from them, or in the Store account you created at the time. If you use that key, then you should be OK.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, October 7, 2010 11:50 AM
  • Hi Noel, thanks for your response!

    I have no idea what all that information means, I just posted that report because I saw such information many times browsing the forums.

    But nevertheless, I can see what you mean, browsing the report area starting with "other data -->Office details:", right?

    I can´t explain the data above, but the office key is definitely another one, than the one that appears there...

    I have to admit, I´m lost here... I have no idea, any further tipps or suggestions anyone?

    Thursday, October 7, 2010 1:46 PM
  • Hello Alex,F,

    You wrote, " After that, I purchased a Key for MS Office Professional via internet."

    Did you contact the place of purchase to report that the key they sold you no longer works?

    Could you post a link to the online store from which you purchased the key?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, October 7, 2010 2:45 PM
  • Hi Dan,

    I didn´t contact the seller by now. I will get in touch with them and post the result / their answer here.

    I wanted to be sure that I haven´t done any mistake somewhere during the installation or of any other kind before contacting them.

    Anyway, I´ll give it a try!

    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 9:33 PM
    Friday, October 8, 2010 4:56 PM