one care urgent message computer at risk RRS feed

  • Question

  • i am having problems with my one care. my symbol is red and it tells me to turn on my firewall andthat i am missing updates i go to both of the boxes to do what it suggest and it does not fix the problem, this started when my computer went off with the electric.   it is not turning on the firewall and will not let me turn it on i have done everything that is suggested on my computer and it is still not working what do i need to do to get this fixed?  do I neeed to unstall and reinstall how will they no it is my account? please let me know what to do. 
    Wednesday, August 12, 2009 8:24 PM