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Onecare doesn't see an sd card as a backup device.... RRS feed

  • Question

  • I just got a kingston 4g sdhc card and i am planning on using it along with onecare to backup a few school files.  However, onecare doesn't see it as a backup location.  I have tried enabling backup and disabling it several times but to no avail.  I had it setup with a cd/dvd drive and now that's the only device on the list. 
    Tuesday, September 16, 2008 11:21 PM

Answers

  • Nevermind.... I found a thread that said the sd card must be at least 8gigs.  Total bs, the microsoft webpage that described the supported backup devices said nothing about the size.  If I knew that I wouldn't have bought this card.  It's all good though, I am using vista's Robocopy and task scheduler to backup the 400 megs of writing documents I need for school. 
    Thursday, September 18, 2008 6:55 AM
  • BretG57,

     

    Thank you for visiting the OneCare Program forums.

     

    Please visit the website on

     

    How to troubleshoot backup device errors that occur with Windows Live OneCare

    http://support.microsoft.com/kb/943774/en-us

     

    Although the article mainly uses CD's and DVD's as the backup device, it may give some insight as to why the

    SD card is not recognized.  Incidentally, yes the minimum for storate devices is 8GB's.

     

    I hope this helps,

     

    Lori MS

    Friday, September 19, 2008 10:27 PM

All replies

  • Nevermind.... I found a thread that said the sd card must be at least 8gigs.  Total bs, the microsoft webpage that described the supported backup devices said nothing about the size.  If I knew that I wouldn't have bought this card.  It's all good though, I am using vista's Robocopy and task scheduler to backup the 400 megs of writing documents I need for school. 
    Thursday, September 18, 2008 6:55 AM
  • BretG57,

     

    Thank you for visiting the OneCare program forums.

     

    The device details for using supported devices for secure digital card is 1 GB.

    Please see kb article:  http://support.microsoft.com/kb/913736

     

    I'm curious as to which thread showed the 8GB minimum for SD card backup for OneCare.  Can you forward the

    thread that showed this information to oc-forums@live.com?

     

     

    Thank you,

     

    Lori MS

     

     

     

    Thursday, September 18, 2008 9:16 PM
  • http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3845181&SiteID=2

    They are talking about flash drives but i assumed it would be the same.

    That still does not explain why the sd card will not show up when i try to change the location of the backup device from a cd/dvd drive.

    Thanks,
    Bret
    Friday, September 19, 2008 9:26 AM
  • BretG57,

     

    Thank you for visiting the OneCare Program forums.

     

    Please visit the website on

     

    How to troubleshoot backup device errors that occur with Windows Live OneCare

    http://support.microsoft.com/kb/943774/en-us

     

    Although the article mainly uses CD's and DVD's as the backup device, it may give some insight as to why the

    SD card is not recognized.  Incidentally, yes the minimum for storate devices is 8GB's.

     

    I hope this helps,

     

    Lori MS

    Friday, September 19, 2008 10:27 PM
  • I am having the same problem. I have a 16gb SDHC card which operates correctly and is visible as a drive in explorer but is not visible as I drive in Onecare backup devices. The Microsoft support article above does not help. Does anyone have any ideas how to fix this?
    Saturday, November 8, 2008 11:53 PM
  • If the drive has enough space to backup to and it cannot be selected for an individual PC backup (it can't be used for Centralized backup), please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, November 10, 2008 3:12 PM
    Moderator