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NEED HELP ON REINSTALLING MS OFFICE ON DELL - HD WIPED CLEAN, OS REINSTALLED BY BESTBUY RRS feed

  • Question

  • hello, 
    i bought this dell computer in 2004.  it was pre-loaded with ms office 2003.  the computer crashed in nov. the best that best buy could do was wipe it clean and reinstall the os (which is xp pro).  i had already bought a new computer and was using the new computer by the time best buy got the "crashed" computer back to me.  now that i'm using it, i realized that ms office is not on it. they said they didn't find it so they didn't load it.  i can't find the ms office cds either. 

    my dilemna-  i'm trying to load a version (meaning a copy from my sister) of ms office 2003 but my product key (from the side of my dell computer) says the product key is invalid.

    i've read some online forums that state "once microsoft notates a product key has been used, then you must buy a new copy of the software".  is this true????  because i know for a fact that the ms office that was working on this computer doesn't work any more!  

    how can i get microsoft to allow me to use this product key again????  i have no desire to buy a new version, when the old one was working just fine. 

    can anyone help me???

    thanks,
    mc
    Monday, February 16, 2009 5:28 AM

Answers

  •  Good Morning McnTX,


    Thank you for visiting the Office Genuine Advantage program forum. Your post is out of scope for the OGA program forum as well as out of our expertise. Please contact the Microsoft Supplemental Team and ask how you may replace Microsoft Software.

    See the following Knowledge Base (KB) article:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246

    If you have OEM Media, please contact your respective OEM’s website for Recovery information.

    KB302822 - How to order a replacement CD for Microsoft Office

    http://support.microsoft.com/kb/302822/en-us

    Thank you for visiting the OGA program forum.



    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, February 19, 2009 12:38 AM
    Monday, February 16, 2009 5:46 PM

All replies

  •  Good Morning McnTX,


    Thank you for visiting the Office Genuine Advantage program forum. Your post is out of scope for the OGA program forum as well as out of our expertise. Please contact the Microsoft Supplemental Team and ask how you may replace Microsoft Software.

    See the following Knowledge Base (KB) article:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246

    If you have OEM Media, please contact your respective OEM’s website for Recovery information.

    KB302822 - How to order a replacement CD for Microsoft Office

    http://support.microsoft.com/kb/302822/en-us

    Thank you for visiting the OGA program forum.



    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, February 19, 2009 12:38 AM
    Monday, February 16, 2009 5:46 PM
  • MCnTX,

    Look thru the materials that shipped with your Dell computer.  When a customer puchased a Dell computer with Office 2003 preinstalled, Dell included genuine Microsoft hologrammed Office 2003 CDs with the computer.  These CDs shipped in a nondescript white cardboard CD folder, and on the back of the folder is the Microsoft Certificate of Authenticity (CoA) for that specific version and edition of Office.  The folder has "Do Not Discard!" printed on it.  :-)

    If there is a doubt, you can verify whether or not your Dell computer purchase included Microsoft Office by going to support.dell.com, entering your Service Tag number from your computer, then looking at the warranty page and then further checking the original configuration page.  Look in the list of shipped items for the listing for the Office CD set.

    If you no longer can find the CD folder with the CoA, you may contact Dell to see if they can help.

    If Dell cannot be of assistance, you will have to purchase another license for Office.

    The Product Key on the side of the computer is applicable ONLY to the specific version and edition of Windows installed on the computer, and it will NOT be accepted by Office.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, February 18, 2009 4:57 AM