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Windows Installer and Blackberry Software 4.5 RRS feed

  • Question

  • I have spent several hours with someone from Blackberry trying to install an update of the software on my Blackberry Curve (Verizon).  The problem is a windows installer issue.  After the .exe file is downloaded from Blackberry, I click on it and it starts to install and stops after trying to extract the .msi file.  All the pops up is a window with information on the version of Windows Installer and all of its possible options.  I am using Windows XP, Service Pack 3.  Among the solutions we tried were
    1.  Turning off any antivirus software.
    2.  Installing Windows Installer 4.5
    3.  Stopping all other programs from starting up and trying to install.
    I had this problem with another Blackberry program and was able to work around it by turning the file into a .zip file and extracting the .msi file and running it directly.  This doesn't work for this file.  
    I have tried installing other programs to see whether they were having a problem and the sample I tried all worked properly. 
    Any help would be greatly appreciated. 
    Wednesday, November 5, 2008 7:56 PM

Answers