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This copy of Windows is not genuine RRS feed

  • Question

  • A few months ago I contacted Microsoft about Windows Update not working.  A tech helped to work with this issue and after a period of time he stated that I needed to try using the Windows service disk and update w/o authorizing to fill in any corrupted files that made previous attempts unable to fix.  I have a store bought PC and it did not have the necessary disk so about a month later I received a replacement disk w/o authorization number.  Windows Update was working again but fast forward to now I find that since I don't have an authorization number I have this message at the bottom right of my screen.  I've tried to contact the tech's email address as he stated contact if there was an issue but after three days I haven't received a reply.

    Also whenever I restart I have a black screen with a choice between two Windows Vista's. 

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89583-022-5000027-71698
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {EB8B6E2D-26A0-45F0-9F8B-53268D3C7200}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EB8B6E2D-26A0-45F0-9F8B-53268D3C7200}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89583-022-5000027-71698</PID><PIDType>5</PIDType><SID>S-1-5-21-2913236317-814230174-4002188810</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CG5270</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0206   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090512000000.000000+000</Date></BIOS><HWID>9B893A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00142-022-500002-00-1033-6002.0000-2922010
    Installation ID: 015204716231963404575270792604925026137310004475133970
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 76PKF
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAln0iivzijCZoZUa8hDRSg6xe8vTGjjQTrFZMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      OEMB            A_M_I_        AMI_OEM
      GSCI            A_M_I_        GMCHSCI
      SSDT            DpgPmm        CpuPm
      SLIC            _ASUS_        Notebook


    Friday, November 19, 2010 11:23 PM

Answers

  • "neils123" wrote in message news:76339b51-cb9b-453c-86a0-9afa13d4283b...

    A few months ago I contacted Microsoft about Windows Update not working.  A tech helped to work with this issue and after a period of time he stated that I needed to try using the Windows service disk and update w/o authorizing to fill in any corrupted files that made previous attempts unable to fix.  I have a store bought PC and it did not have the necessary disk so about a month later I received a replacement disk w/o authorization number.  Windows Update was working again but fast forward to now I find that since I don't have an authorization number I have this message at the bottom right of my screen.  I've tried to contact the tech's email address as he stated contact if there was an issue but after three days I haven't received a reply.

    Also whenever I restart I have a black screen with a choice between two Windows Vista's. 

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89583-022-5000027-71698
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    File Scan Data-->

    Other data-->
    Partial Product Key: 76PKF
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).


     


    You would appear to have done a parallel install, rather than a repair install - and that requires activation with a valid Product Key.
    Since you did not input a Key during the install, Windows inserted a non-activatable Keyless Install Key, and that now requires to be replaced by the key on your COA sticker on the case of your machine
    To do this, open the System Properties, and look at the bottom of the page - there should be a link to Change Product Key. Use that, and follow the instructions - you may have to use telephone activation.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, December 3, 2010 10:22 PM
    Wednesday, November 24, 2010 8:58 PM
    Moderator