Window says product key is wrong and Window is not a geniune copy

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  To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question. 

  Thank you!
  
  

  ---

  Carey Frisch

  Thursday, February 11, 2010 7:56 AM

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  Here is mine. I tried your 3 step process to fix with no luck.
  
  Diagnostic Report (1.9.0019.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Validation Code: 50

  Cached Validation Code: 0xc004c4a8
  Windows Product Key: *****-*****-QFRBF-Q2X7Q-PT7J2
  Windows Product Key Hash: xrd2qrixH5RgFiLwl/haH7ppyYo=
  Windows Product ID: 89580-006-0549197-71286
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.0.6002.2.00010100.2.0.001
  ID: {4E43F326-696D-4037-A8EB-52634E01B59A}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Ultimate
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.090803-2339
  TTS Error: M:20100212153948967-
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398

  WGA Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.7
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{4E43F326-696D-4037-A8EB-52634E01B59A}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PT7J2</PKey><PID>89580-006-0549197-71286</PID><PIDType>5</PIDType><SID>S-1-5-21-1659004503-492894223-725345543</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-73PVM-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20080116000000.000000+000</Date></BIOS><HWID>34933107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.18.7"/><File Name="WgaLogon.dll" Version="1.7.18.7"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: U1BMRwEAAAAAAQAABAAAAAEUBwAAAAAAYWECAASwkYfyamdroZTKAZWnLvbizrpQQvBAlB2zelsf4OoOZC8kB3d/fyr/SFB/tm9IU4uyhLw5IJ+Mxsfwzbiq+lpRtlA1uRKXc2KDp7z2WsBZYbIZJJLJezdT4XiJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyVpy724s66UELwQJQds3pbgkWzP8/E/ze4RwxZwUsmneTOmEb98DZ4fEqj4flb1lNb5bYM1Iri+8Ioq8UpCwVu9lrAWWGyGSSSyXs3U+F4iTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMlacu9uLOulBC8ECUHbN6W5peqLW7ngcElcINSLz5kIdcttKAxHop0WJh2LblRzA5bRzdCnsThi8GOkbG9f9dZ/ZawFlhshkkksl7N1PheIkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDJWnLvbizrpQQvBAlB2zeluaXqi1u54HBJXCDUi8+ZCHFaxfGzhUaTl/XjENYwCVMm0c3Qp7E4YvBjpGxvX/XWf2WsBZYbIZJJLJezdT4XiJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyVpy724s66UELwQJQds3pb/ZCJNAfTD7nz2czeE2t3f81l1ZMevv0CLRjeYc/xgrJHkXLQPyVN0wuDicIWEOHi9lrAWWGyGSSSyXs3U+F4iTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMlacu9uLOulBC8ECUHbN6W6iSnIaV/D+YJn27gRa80V8KsqU8mExMOgawBSIUr1mxPsgQ+M+CGTQLnrg+g+ul4vZawFlhshkkksl7N1PheIkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDJWnLvbizrpQQvBAlB2zeluokpyGlfw/mCZ9u4EWvNFfL3KzOg4l51kqP7Q14901Zj7IEPjPghk0C564PoPrpeL2WsBZYbIZJJLJezdT4XiJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyVpy724s66UELwQJQds3pb4ieGQPsNaj3p5dH3X92j1YnAC8TtTNkcgZ42KiHPdgZ9JZconXWRHdn6jHixRQ4u9lrAWWGyGSSSyXs3U+F4iTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMlacu9uLOulBC8ECUHbN6WyrU09oLpCNkeg0wcGbw8bu+oWB2DZPh2s799cLi6mC5yPAIh2kOGiC6bBbQh7K8GfZawFlhshkkksl7N1PheIkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDJWnLvbizrpQQvBAlB2zelsq1NPaC6QjZHoNMHBm8PG7A789rcJbopbDxGfTvo+N9cjwCIdpDhogumwW0IeyvBn2WsBZYbIZJJLJezdT4XiJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyVpy724s66UELwQJQds3pb1X3u+d1HZJU6NtXCFKH8FVWRXpHqvqsOtyNp6Uyrj0skVCeaCfzt0BXqGy8uba749lrAWWGyGSSSyXs3U+F4iTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMlacu9uLOulBC8ECUHbN6W0eRc445uQP+wOAnY7LaNA109ogXT+P1JHq7ANwbs6gVHW5TjzTbIp3rHJPL2o8ZHfZawFlhshkkksl7N1PheIkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDJWnLvbizrpQQvBAlB2zelvoqKxv3kMYKrR5xqOop5V9oxLJJVztvaA31vSYDqfHp/Ui1xXWaoh92iyFSQaLw4v2WsBZYbIZJJLJezdT4XiJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyVpy724s66UELwQJQds3pb6Kisb95DGCq0ecajqKeVfW6p4f5vrUM3CAndejZ6Xsb1ItcV1mqIfdoshUkGi8OL9lrAWWGyGSSSyXs3U+F4iTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMlacu9uLOulBC8ECUHbN6W/s7E5yFrKuWEXHxrnNyaN+xRBjBy+2j6WtMYIrPd0ZOSYPXgPOiRcQ+RS29aVhpu/ZawFlhshkkksl7N1PheIkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDJWnLvbizrpQQvBAlB2zelv7OxOchayrlhFx8a5zcmjfcSECjT8G7j9h1Qa+2p7mFEmD14DzokXEPkUtvWlYabv2WsBZYbIZJJLJezdT4XiJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyVpy724s66UELwQJQds3pbaIuitL/w39gc+DEBIomzJRtQ+U2NCK1i3tpVsCfxEzLdwopY3ZcPJHjtlzLt7DJL9lrAWWGyGSSSyXs3U+F4iTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMlacu9uLOulBC8ECUHbN6WxpuCCOPHRTewaWFyxnDMCn421k2Lg7oHUqABsNxYKONYaqnjwkMcEdhKNuikimzM/ZawFlhshkkksl7N1PheIkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDJWnLvbizrpQQvBAlB2zeltkl5q6WA/IJ40GrjcdWb2mvkABALVsFISlKdiHFJuGBWQLK0qQXxcQFHQ7KVf/mGL2WsBZYbIZJJLJezdT4XiJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyVpy724s66UELwQJQds3pbZJeaulgPyCeNBq43HVm9pjCO1SmZJfAcqLnb0TmuJL5kCytKkF8XEBR0OylX/5hi9lrAWWGyGSSSyXs3U+F4iTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMlacu9uLOulBC8ECUHbN6W3c0sSY+9mNoDiIDYE1B5jWwfwkkd2bb2XbEVlvmYipg8tYRcy5DROOd07ch/hg2kvZawFlhshkkksl7N1PheIkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDJWnLvbizrpQQvBAlB2zelt3NLEmPvZjaA4iA2BNQeY1hwshR71KEB1qsZv0jNG9vvLWEXMuQ0TjndO3If4YNpL2WsBZYbIZJJLJezdT4XiJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyVpy724s66UELwQJQds3pbGBBNv0Yei8b6RirEnbYNhF8ytGtIJmabMQYW9XN7lOJk4SNm76b9Jo6PKd2Aoqui9lrAWWGyGSSSyXs3U+F4iTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMlacu9uLOulBC8ECUHbN6WxgQTb9GHovG+kYqxJ22DYSIFG7pF3swnqVLOBY2cm4hZOEjZu+m/SaOjyndgKKrovZawFlhshkkksl7N1PheIkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWg

  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, Ultimate edition
  Description: Windows Operating System - Vista, RETAIL channel
  Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89580-00142-006-054919-01-1033-6002.0000-0432010
  Installation ID: 005924802543505164376126907185286142733221433273559211
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: PT7J2
  License Status: Notification
  Notification Reason: 0xC004F200 (non-genuine).

  Windows Activation Technologies-->
  N/A

  HWID Data-->
  HWID Hash Current: OAAAAAIABAABAAEAAgABAAAAAgABAAEA6GH69QgaO6bMBoZIxnTsxWb3kLE7ivL05lv+F6xWRso=

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   GBT     GBTUACPI
    FACP   GBT     GBTUACPI
    HPET   GBT     GBTUACPI
    MCFG   GBT     GBTUACPI
    SSDT   PmRef  CpuPm

   

  Friday, February 12, 2010 9:44 PM
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  Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

  1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

   

  2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.

   

    Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.

  NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).

   

    In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.

   

     Below I have provided a number of steps to help you identify the program that is causing the tamper:
   
    First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
   
    Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

      (year)  (month) (day) (time in 24format) (millisecond)
  M:2010        02         12              1539                       48967-
  

   
  Now that you know the time of the tamper, you can now try to connect that time with a program.

  1)    Login to Vista and select the option that launches an Internet Browser

  2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

  3)    When asked if you want to Open or Save this file, select Open

  4)     In the left hand panel, click Reliability Monitor

  5)    Click on the “System Stability Chart” above the date 02/12 

  6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 02/12/2010"

  7)    Look for any program that shows "Application Install" in the 'Activity' column.

  8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 02/11/2010, 02/10/2010 and 02/09/2010  (or around the date the issue first occurred)

    This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.

   

  Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://support.microsoft.com/gp/contactwga

  Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.

  PC Safety:

  http://www.microsoft.com/protect/support/default.mspx

  http://onecare.live.com/site/en-us/center/whatsnew.htm

  
  Thank you,
  Darin MS

  • Marked as answer by Darin Smith MS Friday, February 12, 2010 10:17 PM

  Friday, February 12, 2010 10:17 PM