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Office XP Professional Update Validation Failure RRS feed

  • Question

  • I have been running and updating my valid copy of Office XP Pro since I purchased my computer in 2001 without incident.  Today, I ran the update for Windows and all worked properly.  I then ran the update for Office and it asked me to validate my copy of Office.  When I clicked on the "continue" button, I recieved a message stating "This computer has failed validation.  Expand for details."  However the only details it provides me is that I must activate my Office product.  I have opened Word and selected "activate product" from the Help menu.  I then recieve a pop up stating that my product has already been activated.  Yet, the Office update does not work.  Can you advise why this has occured after 5 plus years of working fine?
    Saturday, March 3, 2007 1:03 AM

Answers

  • I am having the same exact problem. I know my Office XP Professional version is legit. Microsoft Update said my validation was incomplete because Office had not been activated. When I go to activate Office XP, it says it is already activated. I ran update about 2 weeks ago - no problem. Could Microsoft be having problems? Dumb question, I guess. I tried calling Microsoft but got a bunch of phone numbers with no real solution. I am just going to wait until Monday. Either they are having problems or I will have to wait until after the weekend to contact them.
    Saturday, March 3, 2007 8:11 AM
  • I called Microsoft. Got the run around with several numbers. Finally called 888-346-5229 selected (option 1) and got a girl who understood. She gave me a work order ID number. They gave me to support (they told me not to give this phone number directly) and I gave them my ID number. We tried to detect and repair Office but that did not work.  What happened after that was to uninstall Office XP and remove the office keys in HKEY- CURRENT USERS ans HKEY- LOCAL MACHINE in my REGISTRY and we renamed MS OFFICE in program files and searched and removed data.dat and data.bak files and reinstalled OFFICE XP and installed all the office updates. Which was all very complicated. The woman (her name was Shruthi) took control of my computer on her end and spent a lot of time. I did not expect much from Microsoft because of all the run around at first but they really really came through.

    Monday, March 5, 2007 10:16 PM
  • Same problem here.  Found a solution on a different part of the site that involved deleting a data.dat file from the C:\Documents and Settings\All Users\Application Data\Office Genuine Advantage\Data folder then restarting and attempting to activate.  Tried that with no success.
    Monday, March 5, 2007 10:17 PM
  • I followed the instructions from your post.  It did not seem to affect a change in the validation of my copy of Office.  Here is the results of the diagnostic:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-JQX8J-GYGK3-6X6WD
    Windows Product Key Hash: uGUHMlskOcYcAsNQN9VhyjV9b3E=
    Windows Product ID: 55277-OEM-2111907-00105
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: d39f25be-a42f-415d-8a41-66e9970347c9
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d39f25be-a42f-415d-8a41-66e9970347c9</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-6X6WD</PKey><PID>55277-OEM-2111907-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-3907707769-953129233-1774555873</SID><SYSTEM><Manufacturer>Gateway                        </Manufacturer><Model>E-3600                         </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>HV84510A.15A.0008.P03.0108231035</Version><SMBIOSVersion major="2" minor="3"/><Date>20010823000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>9F1C388F0184C04A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway, Inc.</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>9232420D3880F8A</Val><Hash>a4FUwu0TZ8g0QqnBd4tyfSPjigE=</Hash><Pid>54186-700-7129011-17435</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Please advise if there are any further steps to correct this issue.

    Thanks, Marc...

    Thursday, March 8, 2007 1:32 AM
  • I guess I am very confused by this issue.  I have had this product installed on my computer since 2001.  I activated the Office XP Pro product successfully upon installation in 2001.  I have opened each and every office product and reviewed the Help menu.  I selected the "Activate my product" and each and every product gives a pop-up that states the product is already activated.  Additionally, since 2001 (when the product was installed), I have gone to the Microsoft website and pulled down any and all updates to the Office product.  Now with all of that, it is only the latest update that I pulled down, did my problems begin.  So, I have to go back to my original question and ask why this latest update has suddenly caused by Office product NOT to be activated or geniune?  I just don't understand how after 6 years a product is no longer active.  Is there any further assistance you can provide to correct this problem?  Please advise.

    Thanks, Marc...

    Thursday, March 8, 2007 11:13 PM
  • here's the info from my run:

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-KYMTD-TF72V-7J88W
    Windows Product Key Hash: Y8u/7eWRMf7s6+oxSvvawNEBXvg=
    Windows Product ID: 76487-OEM-2247067-55951
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 7683b43e-9079-4b02-9955-32279adb2cb7
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7683b43e-9079-4b02-9955-32279adb2cb7</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-7J88W</PKey><PID>76487-OEM-2247067-55951</PID><PIDType>3</PIDType><SID>S-1-5-21-1292428093-1844237615-839522115</SID><SYSTEM><Manufacturer>X52IA</Manufacturer><Model>X52IA103</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060804000000.000000+000</Date><SLPBIOS>Cyberpower Computer,Cyberpower Computer,Cyberpower Computer,Cyberpower Computer</SLPBIOS></BIOS><HWID>38E33E770184C07F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>CyberPower Inc</name><model>Windows XP Professional Edition</model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17406</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    ================================================================================================================================================

     

    I assume that this; "Office Status: 114 Blocked VLK 2" means I have been sold a bogus copy of Office XP Pro.

    ...but perhaps I am wrong, please advise.

    Thank you, Adam

     

    Friday, March 9, 2007 2:25 AM
  • I have the same error - VLK, and yes, I work for a govenrment and have the software for work purposes. So Why ius it now blocked after 4 years of service, updates and validations
    Friday, March 9, 2007 10:58 PM
  • Thanks Stephen.

        If you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft.  Microsoft legal will follow up on all leads provided. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.

    Unfortunately, this is me.

    I filled out a fraud report but am having difficulty finding the area of the site where it explains who/where I send my bogus disk(s) and receipts to, in order to complete the process and be considered for a replacement copy of office.

    (LOL! apparently, if I had waited another week and a half, I could have saved another $100 off the 'purchase price' of my illegitimate copy of Office XP Pro!)

    FYI for all those reading:  http://www.oem-avenue.com/   <----DON'T BUY FROM THESE PEOPLE!

     

    Thanks again,

    Adam

    Saturday, March 10, 2007 1:05 AM
  • Stephen,

       Thanks for the assistance.  I used a post from another viewer to solve the problem.  I needed to delete the data.dat file and then open an Office product to re-activate.  Once that was done, my Office product showed that it was genuine.  Thanks again for the help.

    Marc...

    Saturday, March 10, 2007 2:59 AM

All replies

  • I am having the same exact problem. I know my Office XP Professional version is legit. Microsoft Update said my validation was incomplete because Office had not been activated. When I go to activate Office XP, it says it is already activated. I ran update about 2 weeks ago - no problem. Could Microsoft be having problems? Dumb question, I guess. I tried calling Microsoft but got a bunch of phone numbers with no real solution. I am just going to wait until Monday. Either they are having problems or I will have to wait until after the weekend to contact them.
    Saturday, March 3, 2007 8:11 AM
  • I called Microsoft. Got the run around with several numbers. Finally called 888-346-5229 selected (option 1) and got a girl who understood. She gave me a work order ID number. They gave me to support (they told me not to give this phone number directly) and I gave them my ID number. We tried to detect and repair Office but that did not work.  What happened after that was to uninstall Office XP and remove the office keys in HKEY- CURRENT USERS ans HKEY- LOCAL MACHINE in my REGISTRY and we renamed MS OFFICE in program files and searched and removed data.dat and data.bak files and reinstalled OFFICE XP and installed all the office updates. Which was all very complicated. The woman (her name was Shruthi) took control of my computer on her end and spent a lot of time. I did not expect much from Microsoft because of all the run around at first but they really really came through.

    Monday, March 5, 2007 10:16 PM
  • Same problem here.  Found a solution on a different part of the site that involved deleting a data.dat file from the C:\Documents and Settings\All Users\Application Data\Office Genuine Advantage\Data folder then restarting and attempting to activate.  Tried that with no success.
    Monday, March 5, 2007 10:17 PM
  • Marc,

    I noticed several people are on this thread. First,  I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    If the issue still has not been resolved could you please provide us with the following information:

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    Wednesday, March 7, 2007 7:19 PM
  • I followed the instructions from your post.  It did not seem to affect a change in the validation of my copy of Office.  Here is the results of the diagnostic:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-JQX8J-GYGK3-6X6WD
    Windows Product Key Hash: uGUHMlskOcYcAsNQN9VhyjV9b3E=
    Windows Product ID: 55277-OEM-2111907-00105
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: d39f25be-a42f-415d-8a41-66e9970347c9
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d39f25be-a42f-415d-8a41-66e9970347c9</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-6X6WD</PKey><PID>55277-OEM-2111907-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-3907707769-953129233-1774555873</SID><SYSTEM><Manufacturer>Gateway                        </Manufacturer><Model>E-3600                         </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>HV84510A.15A.0008.P03.0108231035</Version><SMBIOSVersion major="2" minor="3"/><Date>20010823000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>9F1C388F0184C04A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway, Inc.</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>9232420D3880F8A</Val><Hash>a4FUwu0TZ8g0QqnBd4tyfSPjigE=</Hash><Pid>54186-700-7129011-17435</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Please advise if there are any further steps to correct this issue.

    Thanks, Marc...

    Thursday, March 8, 2007 1:32 AM
  • Marc,

    Thank you for posting the Diagnostic results for me to analyze further. I have captured a part of the report to share/explailn  with you.

    OGA Data:

    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft

         It appears your Office either isn't activated or is having a small problem with activation. I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article regarding your problem. This article describes how to troubleshoot problems that you may experience when trying to activate a Microsoft Office product.

    http://support.microsoft.com/kb/903275/en-us

         When you activate an Office retail license, you enable full product functionality. Additionally, you are no longer prompted to activate the retail license every time that you start the Office product.

          When you try to start or activate an Office product, you may experience symptoms that indicate one of the following:
    • You have not successfully activated the Office product.
    • You must reactivate the Office product.
    • There may be part of a previous Office installation in the registry or in the Office folders.

    Marc, please re-post here should you need further assistance. Have a wonderful day !

     

     

    Thursday, March 8, 2007 6:56 PM
  • I guess I am very confused by this issue.  I have had this product installed on my computer since 2001.  I activated the Office XP Pro product successfully upon installation in 2001.  I have opened each and every office product and reviewed the Help menu.  I selected the "Activate my product" and each and every product gives a pop-up that states the product is already activated.  Additionally, since 2001 (when the product was installed), I have gone to the Microsoft website and pulled down any and all updates to the Office product.  Now with all of that, it is only the latest update that I pulled down, did my problems begin.  So, I have to go back to my original question and ask why this latest update has suddenly caused by Office product NOT to be activated or geniune?  I just don't understand how after 6 years a product is no longer active.  Is there any further assistance you can provide to correct this problem?  Please advise.

    Thanks, Marc...

    Thursday, March 8, 2007 11:13 PM
  • Marc,

    Did you read the KB article I posted? This should help you with your failures. Please let me know if this works. 

     

    stephen ms

    Friday, March 9, 2007 2:20 AM
  • here's the info from my run:

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-KYMTD-TF72V-7J88W
    Windows Product Key Hash: Y8u/7eWRMf7s6+oxSvvawNEBXvg=
    Windows Product ID: 76487-OEM-2247067-55951
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 7683b43e-9079-4b02-9955-32279adb2cb7
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7683b43e-9079-4b02-9955-32279adb2cb7</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-7J88W</PKey><PID>76487-OEM-2247067-55951</PID><PIDType>3</PIDType><SID>S-1-5-21-1292428093-1844237615-839522115</SID><SYSTEM><Manufacturer>X52IA</Manufacturer><Model>X52IA103</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060804000000.000000+000</Date><SLPBIOS>Cyberpower Computer,Cyberpower Computer,Cyberpower Computer,Cyberpower Computer</SLPBIOS></BIOS><HWID>38E33E770184C07F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>CyberPower Inc</name><model>Windows XP Professional Edition</model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17406</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    ================================================================================================================================================

     

    I assume that this; "Office Status: 114 Blocked VLK 2" means I have been sold a bogus copy of Office XP Pro.

    ...but perhaps I am wrong, please advise.

    Thank you, Adam

     

    Friday, March 9, 2007 2:25 AM
  • Marc - I had the same problem as you and went into the link provided by the Microsoft rep. The thing that fixed my issue was deleting the data.dat file and then running Office validation again after opening Word or any other Office application. Hope it works for you.
    Friday, March 9, 2007 3:04 AM
  • Adam,

         Thank you for posting your diagnostic information along with the thread.  I can see right away what the issue is with Office and why it is not passing validation.   Unfortunately, the product key used to install Office Professional Edition is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office  should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office and use the product key that came with your Office Professional Edition.  It may be affixed to the CD cover or jewel case on a yellow/orange sticker.  
        

        If you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft.  Microsoft legal will follow up on all leads provided. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.

        Your Windows installation did pass validation and is genuine, so that's great news.
    I hope this helps!!
    Thank you

    Friday, March 9, 2007 6:20 PM
  • Jon,

    Glad to see the information and KB article helped. Looking here or other forums MS has can assist everyone who has similiar problems. Take care and hope you have a great weekend!!!

     

    Regards

    Stephen MS

    Friday, March 9, 2007 7:19 PM
  • I have the same error - VLK, and yes, I work for a govenrment and have the software for work purposes. So Why ius it now blocked after 4 years of service, updates and validations
    Friday, March 9, 2007 10:58 PM
  • Greeting!

         I am sorry to hear about the situation which your experiencing. As a rule, VL editions of MS Office XP Professional  should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. The computer your using is it personal or does it belong to the Government you work for? 

         VLKs are blocked by Microsoft at the request of the original key holder for various reasons such as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Office XP Professional using that key than authorized. Possibly the VLK used to activate your Office was recently blocked for the reasons stipulated. Please work directly with your Information Systems personnel and identify the problem which you have experienced. There may be other individuals affected within your organization as you have been. Please re-post if you need further assistance.  Below you will find information which will help both you and the Information Systems section to alleviate the problem.  

    If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status: 

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

     3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

    Friday, March 9, 2007 11:41 PM
  • Thanks Stephen.

        If you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft.  Microsoft legal will follow up on all leads provided. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.

    Unfortunately, this is me.

    I filled out a fraud report but am having difficulty finding the area of the site where it explains who/where I send my bogus disk(s) and receipts to, in order to complete the process and be considered for a replacement copy of office.

    (LOL! apparently, if I had waited another week and a half, I could have saved another $100 off the 'purchase price' of my illegitimate copy of Office XP Pro!)

    FYI for all those reading:  http://www.oem-avenue.com/   <----DON'T BUY FROM THESE PEOPLE!

     

    Thanks again,

    Adam

    Saturday, March 10, 2007 1:05 AM
  • Thanks a Bunch!  Deleting that file and then opening an Office product did the trick.  I was able to validate successfully and obtain new updates.  Thanks again.

    Marc...

    Saturday, March 10, 2007 2:58 AM
  • Stephen,

       Thanks for the assistance.  I used a post from another viewer to solve the problem.  I needed to delete the data.dat file and then open an Office product to re-activate.  Once that was done, my Office product showed that it was genuine.  Thanks again for the help.

    Marc...

    Saturday, March 10, 2007 2:59 AM