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add device problem: empty drop-down menu RRS feed

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    When I click Add Device, I'm supposed to choose OS in a drop-down menu then click Select, but the drop-down menu is empty. If I click Select without selecting anything in the drop-down menu, Live Mesh doesn't install. What should I do?

    I'm using an Intel Mac and Safari 4.

    thanks.
    Monday, June 15, 2009 10:04 PM

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    What version of Mac OSX is installed? The drop down should detect that you are on a Mac running OSX. It is possible that your version of OSX is older and unsupported perhaps.

    These are the requirements for the Mac.

    Operating system Mac OS X version 10.5 (Leopard) or later
    Processor Intel
    Memory 512 MB or more of RAM
    Hard drive 25 MB of available hard disk space
    Browser Safari 3.0 or later or Firefox 2.0 or later
    Internet connection Broadband Internet connection
    Display 1024 x 768 minimum display size

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, June 16, 2009 12:20 PM
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    I'm using the latest OS X (Leopard). Just bought the Mac last week. It's a Macbook Pro and it satisfies all the requirements.
     
    Tuesday, June 16, 2009 6:08 PM
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    Well, then we can rule out the OSX version.

    I don't use a Mac these days or Safari, so I can't advise if there may be a settings issue that is preventing the code on the page from detecting that you are using a Mac. Try poking around the Safari settings to make sure that there's nothing jumping out about the security settings that might be preventing the display. Hopefully, since this remains unanswered, someone from the Live Mesh team will step in with advice.

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, June 16, 2009 6:16 PM
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    Thank you for your post.  We're unable to reproduce an empty dropdown list for the device ring at www.mesh.com.  Can you take a screenshot, open a bug, and attach the screenshot so we can investigate further.

    Thanks for your help!

    How to take a screenshot:
    https://connect.microsoft.com/content/content.aspx?SiteID=425&ContentID=11404#How_to_take_a_screenshot 

    How to submit a bug:
    https://connect.microsoft.com/content/content.aspx?SiteID=425&ContentID=11404#Log_Creation_and_Bug_Submission_-_Basic
    Tuesday, June 16, 2009 6:38 PM
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    It seems it's the problem of Safari 4. It dosen't show drop down menus above flash content:
    Wednesday, June 17, 2009 4:36 AM
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    It seems it's the problem of Safari 4. It dosen't show drop down menus above flash content:
    Thanks for the follow-up. Have you tried installing using a different browser on the Mac? -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, June 17, 2009 1:10 PM
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    Yes, I did. I installed the latest Firefox but still doesn't work. This time the page gives me "The Live Mesh extender is not currently supported on this device" after clicking the Add Device icon.
    Tuesday, July 7, 2009 2:06 PM
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    Sorry that you have not yet been successful with this. Not having a Mac, I can't be of any help, unfortunately.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, July 7, 2009 2:50 PM
    Moderator