locked
Product Key RRS feed

  • Question

  • For some reason, one day windows kept on saying that my windows was not genuine. I went to a website were I had to update my product key and the product key it was showing didnt match. So i wrote down my product key into the product key update tool and it said that it is not a valid key for this system. I checked it over and over again and it is perfect. Anyone got any ideas.
    Thursday, May 3, 2007 1:33 AM

Answers

  • Anonymous18,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, May 3, 2007 2:09 AM