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Agent aborts RRS feed

  • Question

  • Everyday the agent aborts and I send an error report.  Is there a new version to fix this problem?

     

    Thanks

    Thursday, August 23, 2007 8:45 AM

Answers

  • Hi Alan. GtCC.exe (Windows Live OneCare User Agent) is a component used by several of the new v2 features (such as Secure WiFi). Can you please generate a support log by running “YOURDRIVE:\Program Files\Microsoft Windows OneCare Live\OneCareSupport.exe” and send it to us? Thanks.

     

    --Anthony

    Thursday, August 23, 2007 10:13 PM

All replies

  • What "agent?" Is this Windows Live OneCare beta 2.0 you are asking about?

    -steve

     

    Thursday, August 23, 2007 5:01 PM
    Moderator
  • Steve,

     

    2 entries from the application event log:-

     

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date:  23/08/2007
    Time:  10:52:44
    User:  N/A
    Computer: DELLBOY
    Description:
    Faulting application gtcc.exe, version 2.0.2318.12, faulting module gdql_oc.dll, version 1.0.1.171, fault address 0x00124f56.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 67 74 63   ure  gtc
    0018: 63 2e 65 78 65 20 32 2e   c.exe 2.
    0020: 30 2e 32 33 31 38 2e 31   0.2318.1
    0028: 32 20 69 6e 20 67 64 71   2 in gdq
    0030: 6c 5f 6f 63 2e 64 6c 6c   l_oc.dll
    0038: 20 31 2e 30 2e 31 2e 31    1.0.1.1
    0040: 37 31 20 61 74 20 6f 66   71 at of
    0048: 66 73 65 74 20 30 30 31   fset 001
    0050: 32 34 66 35 36 0d 0a      24f56..
    ----------------------------------------------------------

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date:  23/08/2007
    Time:  11:29:27
    User:  N/A
    Computer: DELLBOY
    Description:
    Fault bucket 490389826.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 42 75 63 6b 65 74 3a 20   Bucket:
    0008: 34 39 30 33 38 39 38 32   49038982
    0010: 36 0d 0a                  6..    

    Does this help?

     

    Thanks

    Alan

     

    Thursday, August 23, 2007 5:28 PM
  • Steve,

     

    Also found entry in MSFWSVC log:-

     

    Event Type: Error
    Event Source: MSFWSVC
    Event Category: (2)
    Event ID: 1080
    Date:  17/08/2007
    Time:  09:10:21
    User:  N/A
    Computer: DELLBOY
    Description:
    OneCare Firewall failed while executing the following method: GetPolicy. Error Code: 0x8007007A, Error Message: The data area passed to a system call is too small.
    .

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    ONECARE Log:-

     

    Event Type: Error
    Event Source: WinSS
    Event Category: Router Configuration
    Event ID: 7001
    Date:  21/08/2007
    Time:  10:53:45
    User:  N/A
    Computer: DELLBOY
    Description:
    Failed executing wireless security check process. Error Code = 0x8a190107.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Warning
    Event Source: WinSS
    Event Category: Service
    Event ID: 2001
    Date:  20/08/2007
    Time:  19:01:10
    User:  N/A
    Computer: DELLBOY
    Description:
    Broadcast messaging failed to contact the broadcast messaging server.  URL=https://bm.dogfood.windowsonecare.com/bm.aspx?amb=0001000507950000&ame=000100010AF30000&asd=000100150B150002&avd=000100150B150002&br=Default&ccv=000100080007000B&cv=0000000000000000&fv=0&g1=16&g2=GN&l=en-gb&o=x&p=8&r=3&s={91532cfe-dc2a-4ba1-8d15-0d157e180102}&v=00020000090E000C.  The data is the failure HRESULT.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: e7 2e 07 80               ç..€   

    Thanks again

     

    Alan

    Thursday, August 23, 2007 5:32 PM
  •  

    From your first reply, Alan, I don't know what gtcc.exe is. From your second post, the first of the three entries is a known issue with aggressive logging of a message that is not really an error. That will likely be fixed soon. The second entry seems to be the same as it is an entry indicating that the wireless security check process didn't complete or "failed." Are you using a wireless router? It might be that it is logging this because it can't contact or log on to your wireless router to check on the security status. The final error is fairly normal and simply means that at the moment of that entry OneCare was unable to reach the update server to check for updates.

     

    Your original post referred to an Agent failure. Are you experiencing errors from OneCare - not in the Event Viewer, but application popups or warnings? Is your OneCare status green? Does OneCare function properly when you open the program and use its features?

     

    -steve

    Thursday, August 23, 2007 6:59 PM
    Moderator
  • Hi Alan. GtCC.exe (Windows Live OneCare User Agent) is a component used by several of the new v2 features (such as Secure WiFi). Can you please generate a support log by running “YOURDRIVE:\Program Files\Microsoft Windows OneCare Live\OneCareSupport.exe” and send it to us? Thanks.

     

    --Anthony

    Thursday, August 23, 2007 10:13 PM
  • I'vee had this happen too and submitted a bug got an e-mail from Microsoft saying it was a Known Issue and it'll be fixed in a future build. Also got a thread here

    Thursday, August 23, 2007 10:16 PM
  • We fixed a similar issue. But this one looks like a new one. Can you tell us what is the client version you are running?

     

    Thanks

    Balaji

     

     

    Thursday, August 23, 2007 10:33 PM
  •  Balaji (Microsoft) wrote:

    We fixed a similar issue. But this one looks like a new one. Can you tell us what is the client version you are running?

     

    Thanks

    Balaji

     

     

     

    I'm running 2.0.2318.12 and this only happens Occassionally

    Friday, August 24, 2007 12:10 AM
  • Thanks for this information, Anthony.

     

    Alan:

    You can file a bug on Connect here - https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    The documentation on how to do so is pretty good, too - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168

     

    -steve

    Friday, August 24, 2007 12:58 AM
    Moderator
  • I have raised a bug report id #294873 as requested.

     

    I am not running WiFi.

     

    Where do I send the OneCareSupportData.zip file?

     

    Thanks

     

    Alan Nevill

    Friday, August 24, 2007 12:56 PM
  •  Alan Nevill wrote:

    I have raised a bug report id #294873 as requested.

     

    I am not running WiFi.

     

    Where do I send the OneCareSupportData.zip file?

     

    Thanks

     

    Alan Nevill

     

    You attach it to the bug report using the attach tool at the bottom of the bug report

    Friday, August 24, 2007 12:59 PM
  • Steve,

     

    I am not able to attach the ZIP file to the bug report.  I have tried numerous times but the most transferred was 85%.  The last error was d72ef5ce-a352-4ae5-902f-f543f87bba3e.  Can I email the ZIP file?

     

    Alan

     

    Saturday, September 8, 2007 4:18 AM
  • Yes, you can, Alan.

    Please send it to me at sboots@mvps.org and include a link to this thread in the message body.

    For the message subject line, use "OneCare 2.0 Agent Aborts"

    I'll forward it to the forensics team.

    -steve

     

    Monday, September 10, 2007 4:33 PM
    Moderator
  • Stephen,

     

    Is there any progress on this issue?  I am still sending the bug reports everyday.

     

    Thanks,

    Alan

    Sunday, September 30, 2007 6:11 PM
  • I haven't heard anything new, Alan. If the problem continues to happen and you're sending bug reports (I think you mean crash reports), then the team is aware of it and hopefully the cause identified and fixed in a future refresh.

    -steve

     

    Monday, October 1, 2007 12:40 AM
    Moderator

  • Alan

      This could be a bug that we know about and fixing it. But there is no way of telling it if it is the same till we have the crash dump. Do you know how to take a crash dump? If not, I can give you the instructions to collect one when the crash happens. (Is this XP or Vista?).

     

    If you dont mind (and share your email address to Stephen Boots), I may ask Stephen to email you with some diagnostic questions/information.

     

    Thanks

    Balaji

    Thursday, October 4, 2007 10:45 PM
  • Alan, you can email me at sboots@mvps.org and be sure to put "OneCare" in the subject line and a link to this thread in the body of the message. I can then pass information between you and Balaji.

    -steve

     

    Friday, October 5, 2007 1:41 AM
    Moderator