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SOLVED - Genuine Advantage says I don't have Genuine Windows RRS feed

  • Question

  • I bought my HP laptop several years ago with genuine Windows 7 pre-installed.

    Now, since a couple of weeks ago, I get a message my Windows is not genuine.

    Here is the report from MGADiag.exe:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3B110666-1DC5-47C6-8EFF-FFD7B198ED6B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.160121-1718
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3B110666-1DC5-47C6-8EFF-FFD7B198ED6B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-104708606-3850185054-1386916560</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100210000000.000000+000</Date></BIOS><HWID>7CEB3907018400FC</HWID><UserLCID>0408</UserLCID><SystemLCID>0408</SystemLCID><TimeZone>Χειμερινή ώρα GTB(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Έκδοση υπηρεσίας παραχώρησης Αδειών Χρήσης λογισμικού: 6.1.7601.17514

    Όνομα: Windows(R) 7, HomePremium edition
    Περιγραφή: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Αναγνωριστικό ενεργοποίησης: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Αναγνωριστικό εφαρμογής: 55c92734-d682-4d71-983e-d6ec3f16059f
    Εκτεταμένο PID: 00359-00178-926-800010-02-1032-7601.0000-3342015
    Αναγνωριστικό εγκατάστασης: 011105826176744512333705980704143935919470494246962520
    URL πιστοποιητικού επεξεργαστή: http ://go.microsoft.com/fwlink/?LinkID=88338
    URL πιστοποιητικού υπολογιστή: http ://go.microsoft.com/fwlink/?LinkID=88339
    URL άδειας χρήσης: http ://go.microsoft.com/fwlink/?LinkID=88341
    URL πιστοποιητικού αριθμού-κλειδιού προϊόντος: http ://go.microsoft.com/fwlink/?LinkID=88340
    Μερικός αριθμός-κλειδί προϊόντος: 3Q6C9
    Κατάσταση Άδειας Χρήσης: Ειδοποίηση
    Αιτία Ειδοποίησης: 0xC004F063.
    Εναπομένων αριθμός επανενεργοποιήσεων των Windows: 2
    Αξιόπιστη ώρα: 13/2/2016 6:38:07 μμ

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:31:2015 13:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GHIrCiMriIoH2gmYj0SqxykSI9cXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      WDAT   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      ASPT   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

    Thanks in advance for your help.


    • Edited by Alkis72 Monday, February 15, 2016 6:08 PM solved
    Saturday, February 13, 2016 5:01 PM

Answers

  • 1. Press the Windows Logo Key+R. This will bring up the Run dialog box.

    2. In the Open: box, type   slui 3  and press OK. This will allow you to change the product key.


    Carey Frisch

    • Marked as answer by Alkis72 Monday, February 15, 2016 6:10 PM
    Sunday, February 14, 2016 1:23 AM
    Moderator

All replies

  • BTW, I just noticed this line from the above report:

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    This is not the same as the key printed on the Windows product key sticker on my laptop.

    Should this be the same?

    Saturday, February 13, 2016 5:25 PM
  • 1. Press the Windows Logo Key+R. This will bring up the Run dialog box.

    2. In the Open: box, type   slui 3  and press OK. This will allow you to change the product key.


    Carey Frisch

    • Marked as answer by Alkis72 Monday, February 15, 2016 6:10 PM
    Sunday, February 14, 2016 1:23 AM
    Moderator
  • It worked. I'm back to genuine Windows now.

    But how is it possible that the product id changed?

    Thanks anyway!

    Monday, February 15, 2016 6:06 PM
  • The original product key is one used by the PC manufacturer to initially install the Windows operating system. That product key cannot be reused by the end user.

    Carey Frisch

    Monday, February 15, 2016 7:32 PM
    Moderator
  • Hello Carey, I tried to use the product key *****-*****-73CQT-WMF7J-3Q6C9 and I couldn't use the ****, I copied/paste and it didn't work either, just the last numbers worked, is that the key I'm suppose to use, is there another one or do I have to purchase Windows 7 again?

    Thanks

    Bogarrett13'

    Saturday, February 20, 2016 9:55 PM
  • You need to use the one printed on the Windows Certificate of Authenticity.

    Carey Frisch

    Monday, February 22, 2016 6:50 AM
    Moderator