Answered by:
SOLVED - Genuine Advantage says I don't have Genuine Windows

Question
-
I bought my HP laptop several years ago with genuine Windows 7 pre-installed.
Now, since a couple of weeks ago, I get a message my Windows is not genuine.
Here is the report from MGADiag.exe:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3B110666-1DC5-47C6-8EFF-FFD7B198ED6B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160121-1718
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3B110666-1DC5-47C6-8EFF-FFD7B198ED6B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-104708606-3850185054-1386916560</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100210000000.000000+000</Date></BIOS><HWID>7CEB3907018400FC</HWID><UserLCID>0408</UserLCID><SystemLCID>0408</SystemLCID><TimeZone>Χειμερινή ώρα GTB(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Έκδοση υπηρεσίας παραχώρησης Αδειών Χρήσης λογισμικού: 6.1.7601.17514Όνομα: Windows(R) 7, HomePremium edition
Περιγραφή: Windows Operating System - Windows(R) 7, OEM_SLP channel
Αναγνωριστικό ενεργοποίησης: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Αναγνωριστικό εφαρμογής: 55c92734-d682-4d71-983e-d6ec3f16059f
Εκτεταμένο PID: 00359-00178-926-800010-02-1032-7601.0000-3342015
Αναγνωριστικό εγκατάστασης: 011105826176744512333705980704143935919470494246962520
URL πιστοποιητικού επεξεργαστή: http ://go.microsoft.com/fwlink/?LinkID=88338
URL πιστοποιητικού υπολογιστή: http ://go.microsoft.com/fwlink/?LinkID=88339
URL άδειας χρήσης: http ://go.microsoft.com/fwlink/?LinkID=88341
URL πιστοποιητικού αριθμού-κλειδιού προϊόντος: http ://go.microsoft.com/fwlink/?LinkID=88340
Μερικός αριθμός-κλειδί προϊόντος: 3Q6C9
Κατάσταση Άδειας Χρήσης: Ειδοποίηση
Αιτία Ειδοποίησης: 0xC004F063.
Εναπομένων αριθμός επανενεργοποιήσεων των Windows: 2
Αξιόπιστη ώρα: 13/2/2016 6:38:07 μμWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:31:2015 13:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GHIrCiMriIoH2gmYj0SqxykSI9cXQ==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
WDAT HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
ASPT HPQOEM SLIC-MPC
SSDT PmRef CpuPmThanks in advance for your help.
- Edited by Alkis72 Monday, February 15, 2016 6:08 PM solved
Saturday, February 13, 2016 5:01 PM
Answers
-
1. Press the Windows Logo Key+R. This will bring up the Run dialog box.
2. In the Open: box, type slui 3 and press OK. This will allow you to change the product key.
Carey Frisch
- Marked as answer by Alkis72 Monday, February 15, 2016 6:10 PM
Sunday, February 14, 2016 1:23 AMModerator
All replies
-
BTW, I just noticed this line from the above report:
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
This is not the same as the key printed on the Windows product key sticker on my laptop.
Should this be the same?
Saturday, February 13, 2016 5:25 PM -
1. Press the Windows Logo Key+R. This will bring up the Run dialog box.
2. In the Open: box, type slui 3 and press OK. This will allow you to change the product key.
Carey Frisch
- Marked as answer by Alkis72 Monday, February 15, 2016 6:10 PM
Sunday, February 14, 2016 1:23 AMModerator -
It worked. I'm back to genuine Windows now.
But how is it possible that the product id changed?
Thanks anyway!
Monday, February 15, 2016 6:06 PM -
The original product key is one used by the PC manufacturer to initially install the Windows operating system. That product key cannot be reused by the end user.
Carey Frisch
Monday, February 15, 2016 7:32 PMModerator -
Hello Carey, I tried to use the product key *****-*****-73CQT-WMF7J-3Q6C9 and I couldn't use the ****, I copied/paste and it didn't work either, just the last numbers worked, is that the key I'm suppose to use, is there another one or do I have to purchase Windows 7 again?
Thanks
Bogarrett13'
Saturday, February 20, 2016 9:55 PM -
Monday, February 22, 2016 6:50 AMModerator