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    New HP PC

    Trying to download windows xp mode and getting the windows validation required

    which fails.

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {234C610E-AB05-41C9-B4FC-FEC0CCF3710A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{234C610E-AB05-41C9-B4FC-FEC0CCF3710A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3670719393-2550174356-3281825918</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 8100 Elite SFF PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786H1 v01.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20101019000000.000000+000</Date></BIOS><HWID>ACBA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700008-02-1033-7600.0000-2052009
    Installation ID: 008424366471409273420402508630434620122770498301653352
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6P6GT
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/14/2011 2:37:58 PM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEACrZ6B77UmJHSsaC8pmDsk3ZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   COMPAQ  IBEXPEAK
      FACP   COMPAQ  IBEXPEAK
      HPET   COMPAQ  IBEXPEAK
      MCFG   COMPAQ  IBEXPEAK
      ASF!   COMPAQ  IBEXPEAK
      TCPA   COMPAQ  IBEXPEAK
      SLIC   HPQOEM  SLIC-BPC

     

    Monday, March 14, 2011 8:14 PM

Answers

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    We do use an Ironport security applicance to monitor web traffic -- I wonder it it's creating any issue with proxy. Do you have the IP address of the validation server(s)?

    Unfortunately, I do not.  

    However, I do believe you are on the right track (actually, my next question would have been to ask if you had a Proxy or Firewall that might be blocking the Validation traffic). 

    I would recommend contacting your Network or IT dept in identifying if the Validation traffic is being blocked (or disrupted in some way) and, if so, they should be able to configure it so the traffic passes unimpeded.

    Another option, if the PC you are using is mobile, is to access the XP Mode download from outside that network.

    Darin MS
    Wednesday, March 16, 2011 8:27 PM
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    Darin -

    Thanks for your help. It did turn out to be an issue with our proxy server

    'getting in the way'. I excluded an IP (65.55.57.251) and that resolved the issue

    Friday, March 18, 2011 7:02 PM

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    Hello cappac535751,

     

      I'm not seeing any issue in the Diagnostic Report.  Would you go to http://www.microsoft.com/genuine/diag/ and click the Start Diagnostics button. 

      Once you pass all the checks, go to http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en and click the Validate Windows button.

    -If Validation was successful, then retry downloading the XP Mode.

    -If Validation failed, please post the full message you received.

     

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Monday, March 14, 2011 10:29 PM
    • Unproposed as answer by Darin Smith MS Thursday, March 17, 2011 9:23 PM
    Monday, March 14, 2011 10:29 PM
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    DIAG results:

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled

    I did receive a yellow triangle with ! that there was error on the page. Message: 'strNonIEPlugin' is undefined
    Line: 1
    Char: 8849
    Code: 0
    URI: http://www.microsoft.com/genuine/static/js/diagscript.js?v=-382709893


    Validate results:

    Error
    A problem has been encountered during the Microsoft Genuine Advantage validation process. Due to technical difficulties, we are unable to determine whether your operating system is genuine at this time. Please return later to complete the validation process.

    [0x80080100

    Tuesday, March 15, 2011 1:13 PM
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    Hello cappac535751,

    Can you get Windows Updates OK?

    Tuesday, March 15, 2011 2:26 PM
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    Yes, I had many updates to appy out of the box :-)    no issues encountered

    I tried this prior to applying SP1 and it didn't work, so I thought I'd install SP1 and see if that helped, but it didn't.

    Tuesday, March 15, 2011 6:44 PM
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    Hi cappac535751,

     Your Diagnostic Report indicates that Internet Explorer is the default browser.  Is that the browser you are using during the Online Validation? If so, what version of IE are you using?

     

      Also from your Diagnostic Report, it appears that the WAT update hasn't been installed.  The Validation page should prompt you to install it before validation can occur.  Would you describe what you see when you first go to the Online Validation page and click the Validate button? (are you asked to install an Update and/or and ActiveX program? so on)

     

    Thank you,

    Darin MS
    Tuesday, March 15, 2011 9:13 PM
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    Yes, IE version 8

    I believe at one time it prompted me to install the active x control, which I did. Now I goto the page and just click validate.

    We do use an Ironport security applicance to monitor web traffic -- I wonder it it's creating any issue with proxy. Do you have the IP address of the validation server(s)?

    Tuesday, March 15, 2011 9:57 PM
  • Question
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    We do use an Ironport security applicance to monitor web traffic -- I wonder it it's creating any issue with proxy. Do you have the IP address of the validation server(s)?

    Unfortunately, I do not.  

    However, I do believe you are on the right track (actually, my next question would have been to ask if you had a Proxy or Firewall that might be blocking the Validation traffic). 

    I would recommend contacting your Network or IT dept in identifying if the Validation traffic is being blocked (or disrupted in some way) and, if so, they should be able to configure it so the traffic passes unimpeded.

    Another option, if the PC you are using is mobile, is to access the XP Mode download from outside that network.

    Darin MS
    Wednesday, March 16, 2011 8:27 PM
  • Question
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    Darin -

    Thanks for your help. It did turn out to be an issue with our proxy server

    'getting in the way'. I excluded an IP (65.55.57.251) and that resolved the issue

    Friday, March 18, 2011 7:02 PM
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    Thank you very much for taking the time to come back and tell up the cause and how it was resolved.

     

    Glad it's working for you now,

    Darin MS
    Friday, March 18, 2011 7:59 PM