Answered by:
"Microsoft is not Genuine"

Question
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I added a wireless router for my laptop, on my parents computer and now my desktop(parents computer) is saying that Microsoft is not Genuine. It was fine for the first 2-3 years we had it but now its telling me this. how do i fix it?Saturday, April 28, 2007 2:27 AM
Answers
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Deanna,
Please follow these steps for assistance:
Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.
Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:
1. What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key.
Not sure what to look for? See this page for reference: http://www.microsoft.com/resources/howtotell/en/coa.mspx
Saturday, April 28, 2007 2:43 PM -
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid Product Key
Detailed Status: N/A
Windows Product Key: *****-*****-T2TFW-WX8CK-2VJR3
Windows Product Key Hash: OXuDd//A4zzh2GPEMs2WG5a4pvQ=
Windows Product ID: 55274-640-1347337-23875
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: 246306e9-983e-484f-b65b-7d12fcc11659
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: 8
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>246306e9-983e-484f-b65b-7d12fcc11659</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-2VJR3</PKey><PID>55274-640-1347337-23875</PID><PIDType>1</PIDType><SID>S-1-5-21-1844237615-813497703-1060284298</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Portable PC</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.40</Version><SMBIOSVersion major="2" minor="3"/><Date>20030306000000.000000+000</Date></BIOS><HWID>F5AF3C07018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Dateline Standard Time(GMT-12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57034</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55914</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55979</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55538</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55584</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>Saturday, April 28, 2007 5:55 PM -
Naldo,
What about the Step 2 info?
Saturday, April 28, 2007 9:17 PM
All replies
-
Deanna,
Please follow these steps for assistance:
Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.
Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:
1. What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key.
Not sure what to look for? See this page for reference: http://www.microsoft.com/resources/howtotell/en/coa.mspx
Saturday, April 28, 2007 2:43 PM -
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid Product Key
Detailed Status: N/A
Windows Product Key: *****-*****-T2TFW-WX8CK-2VJR3
Windows Product Key Hash: OXuDd//A4zzh2GPEMs2WG5a4pvQ=
Windows Product ID: 55274-640-1347337-23875
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: 246306e9-983e-484f-b65b-7d12fcc11659
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: 8
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>246306e9-983e-484f-b65b-7d12fcc11659</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-2VJR3</PKey><PID>55274-640-1347337-23875</PID><PIDType>1</PIDType><SID>S-1-5-21-1844237615-813497703-1060284298</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Portable PC</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.40</Version><SMBIOSVersion major="2" minor="3"/><Date>20030306000000.000000+000</Date></BIOS><HWID>F5AF3C07018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Dateline Standard Time(GMT-12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57034</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55914</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55979</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55538</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55584</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>Saturday, April 28, 2007 5:55 PM -
Naldo,
What about the Step 2 info?
Saturday, April 28, 2007 9:17 PM -
I am getting the Windows Genuine Advantage Notification (KB905474) and it is very annoying. Here is the report that was created. Can you help with this problem?
Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-463BG-TH3G7-6XPKW
Windows Product Key Hash: 8IdJU/hY09FQ3ekHU26czKayw88=
Windows Product ID: 55274-OEM-2245035-63259
Windows Product ID Type: 3
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {C09C1C22-23DE-47A8-9875-83FE5B8AB235}(3)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/ANotifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C09C1C22-23DE-47A8-9875-83FE5B8AB235}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6XPKW</PKey><PID>55274-OEM-2245035-63259</PID><PIDType>3</PIDType><SID>S-1-5-21-583907252-1637723038-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080009 </Version><SMBIOSVersion major="2" minor="3"/><Date>20030820000000.000000+000</Date></BIOS><HWID>509A326F01847E62</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>423F2C53A906F6E</Val><Hash>Eg15etARXxTW17efT9iqzjcuvA0=</Hash><Pid>70160-OEM-5695154-01056</Pid><PidType>5</PidType></Product></Products></Office></Software></GenuineResults>Tuesday, July 3, 2007 12:16 AM -
Naldo,
I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP
Professional and why it is not passing validation. Unfortunately, the product key used to install the operating system is a
Volume License Key (VLK) that has been blocked per the request of the legal VLK holder. As a rule, VL editions of either an
Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL
editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade
licenses ONLY and cannot be used as the original or base license for a new computer.
This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of WindowsXP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to
alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available
to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details
or http://www.microsoft.com/genuine. It will provide all of the possible steps which you can take.
First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system
and let them know the operating system is a counterfeit copy. Please print a copy of the diagnostic report so you may show them
proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid
for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted? In any case, please uninstall
the non-genuine installation to alleviate any complications.
Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard diskbecause a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting
if you need further assistance.
Thank you
Stephen Holm
WGA Forum ManagerTuesday, July 3, 2007 12:48 AM