"Microsoft is not Genuine"

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  Deanna,

  Please follow these steps for assistance:

  Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

  Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

  1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

  2.  Does it read "OEM Software" or "OEM Product" in black lettering?

  3.  Or, does it have the computer manufacturer's name in black lettering?

  4.  DO NOT post the Product Key.

  Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

  Saturday, April 28, 2007 2:43 PM
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  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid Product Key
  Detailed Status: N/A
  Windows Product Key: *****-*****-T2TFW-WX8CK-2VJR3
  Windows Product Key Hash: OXuDd//A4zzh2GPEMs2WG5a4pvQ=
  Windows Product ID: 55274-640-1347337-23875
  Windows Product ID Type: 1
  Windows License Type: Volume
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: 246306e9-983e-484f-b65b-7d12fcc11659
  Is Admin: Yes
  AutoDial:
  Registry: 0x0
  WGA Version: Registered, 1.7.18.5
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 8
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics:

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>246306e9-983e-484f-b65b-7d12fcc11659</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-2VJR3</PKey><PID>55274-640-1347337-23875</PID><PIDType>1</PIDType><SID>S-1-5-21-1844237615-813497703-1060284298</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Portable PC</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.40</Version><SMBIOSVersion major="2" minor="3"/><Date>20030306000000.000000+000</Date></BIOS><HWID>F5AF3C07018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Dateline Standard Time(GMT-12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57034</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55914</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55979</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55538</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55584</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Saturday, April 28, 2007 5:55 PM
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  Naldo,

  What about the Step 2 info?

  Saturday, April 28, 2007 9:17 PM
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  I am getting the Windows Genuine Advantage Notification (KB905474) and it is very annoying.  Here is the report that was created.   Can you help with this problem?

   

   

  Diagnostic Report (1.7.0039.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Cached / Grace status: N/A, N/A
  Windows Product Key: *****-*****-463BG-TH3G7-6XPKW
  Windows Product Key Hash: 8IdJU/hY09FQ3ekHU26czKayw88=
  Windows Product ID: 55274-OEM-2245035-63259
  Windows Product ID Type: 3
  CSVLK Server: N/A
  CSVLK PID: N/A
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: {C09C1C22-23DE-47A8-9875-83FE5B8AB235}(3)
  Is Admin: Yes
  Commit / Reboot / BRT: N/A, N/A, N/A
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.5.540.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 100 Genuine
  OGA Version: Failed to retrieve file version. - 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{C09C1C22-23DE-47A8-9875-83FE5B8AB235}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6XPKW</PKey><PID>55274-OEM-2245035-63259</PID><PIDType>3</PIDType><SID>S-1-5-21-583907252-1637723038-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080009  </Version><SMBIOSVersion major="2" minor="3"/><Date>20030820000000.000000+000</Date></BIOS><HWID>509A326F01847E62</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>423F2C53A906F6E</Val><Hash>Eg15etARXxTW17efT9iqzjcuvA0=</Hash><Pid>70160-OEM-5695154-01056</Pid><PidType>5</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Tuesday, July 3, 2007 12:16 AM
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  Naldo,

   

  I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP

  Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a

  Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an

  Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL

  editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade

  licenses ONLY and cannot be used as the original or base license for a new computer.
     
   This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows

  XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to

  alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available

  to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details

  or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
  

  First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system

  and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them

  proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid

  for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall

  the non-genuine installation to alleviate any complications.
    
       Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk

  because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting

  if you need further assistance.
   
  Thank you
  Stephen Holm
  WGA Forum Manager

  Tuesday, July 3, 2007 12:48 AM