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problem with external hard drive possibly being recognized by antivirus/firewall RRS feed

  • Question

  • I have installed an external hard drive.  Sometimes it works and sometimes it doesn't.  I've been on the phone with tech all morning about it and it's been testing and the drive is working fine.  They said possibly the antivirus doesn't allow the drive.  Is there something I can do about that?  I can't find any settings...HELP...thanks

     

    Friday, May 2, 2008 5:44 PM

Answers

  • Are you using Windows Live OneCare? If so, I have never heard of OneCare blocking an external drive from functioning. I assume that you mean you've been in contact with the drive manufacturer's tech support. If you wish to confirm that their suggestion was false (or true) and you are using OneCare, open OneCare, click n Change Settings, and disable the firewall and the virus protection on the respective tabs in the OneCare settings. If the drive works consistently then, I'm wrong, but I believe you will find that it does not make a difference.

    -steve

     

    Friday, May 2, 2008 7:03 PM
    Moderator